Submitted by drharishbs on April 29, 2018
Just wanted to ask if anyone had a similar problem. I had parked my Model X at a mall. When I came back after few hours and drive it, had significant resistance while I pressed the acceleration pedal. I heard a scratching noise coming from the front. I went out to see what happened and I saw the front of the car was sitting on the cement kerb stone which had scratched the car. I went back to suspension and it was in jack mode.
I then immediately called tesla emergency service to ask what happened and why it went to jack mode on its own and was it safe to drive back with family in car. Eventually I was able to change the suspension to very high and then drive it back home.
Tesla service then called in a few days said a firmware was sent on air to correct a software bug. My concern was safety of my kids around the car when it’s parked in the garage. What if it decides to engage jack mode suddenly and my children’s foot or body is stuck under this heavy car and my garage floor which has a little elevated step.
3 days into owning the car had suspension issues when it went from standard to low to very low suspension mode in 1 week and then had to drive to service center for repairs. They told a electric fuse was not fixed properly and had become loose.
I just hope I don’t have any further suspension issues because it can be dangerous and fatal.