Submitted by Kalpasemasinghe on June 11, 2018
I'm running into some major customer service issues with the Tesla Online Shop.
I ordered a Tire Repair Kit for my Model 3 over a month ago which was delivered with physical defects. I emailed the customer service email about my issue and they sent me a shipping label to return the defective unit and it was stated that my replacement product would ship within 72 hours. I never received the product nor any shipping information since then. I returned the product the very following day and according to the tracker they received my return. I have sent emails every week since then totaling 4 emails with no response whatsoever. I can't even find a phone number to follow up with them.
This is becoming increasingly frustrating as my credit card was charged too and I have no product at all between my returned defective unit and the replacement product that I was supposed to receive a month ago.. My only next step would be to dispute the charge with my credit card company but I want to do that only as a worst case scenario.
Any help would be much appreciated.