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Gateway red light "No Connection"

Gateway red light "No Connection"

I turned on my system yesterday after our power company installed the net meter.

After turning on the system, the gateway which connects to my Ethernet has an illuminated red light that says "No Connection".

I called the activation line and they said that it will take about 5 days for the connection to occur and for me to be able to see the power generation/usage on the Tesla app.

Is this correct? Or is there another step that I need to take?

Sunergy-NJ | July 26, 2018

I went through the same with my gateway and Powerwall installation. But then it still didn't connect to the gateway, turned out I had an old gateway version, which was unable to take the new gateway software reset so I had to wait another week for a new gateway that would accept the software. Haven't had any problems since but it took a bunch of phone calls with tech support to get it figured out and working.