Heard that once you paid $1000 deposit and $2500 order fee its too late but how many times can you be said you getting the car then getting it moved forward before you as consumer can bail out?
I start to get really worried about customer care and since it's chaos now if there is a recall or some other quality issue I will get ghosted same way as during the ordering phase.
Just to give an example, Ordered the car and did all paperwork. Got one email from my assigned advisor.
Got an email that I can choose white interior 2 weeks later. Went in to try to see if I want to do that ... could not change anything. Emailed advisor no answer.
Couple of weeks later I get an email getting a delivery week I email that I would be available most days that week in the AM time, no answer.
Day after I get an email, you can pick up your car tomorrow at exclusive event, RSVP Yes, go to the bank, get a check, drive out with two very exciting boys, no car, too popular combo!
At event as compensation, got a new day and time setup 2w out, buy stuff for the car at amazon, two days ago lady from a switchboard calls up, says sorry no car on Sat.
Have a question about upgrading rims since car is not built yet due to the delay (When wife saw at event she wanted the bigger ones 19", inverse problem from the guy that got auto upgraded but did not want it). She promises that my advisor (that I have never talked with, that emails me but never back) will call. No callback for two days, I asked is it a week delay or several weeks or months ... lady could not tell. My 8yo said it will be fun to pick up the tesla @ Sat and I had to break it to him, sorry have non clue when its going to happen buddy.
This is red flag already now and it might be indicative of the rest of the ownership. Not sure if I have time for that.
Is there a way to get you money back if you are promised the car a delivery date and not fulfilled over and over?
I get that Tesla want to sell the high margin M3P and I got a lower margin M3D so that is fair.
Just want to have a firm date, no distractions an 1or2 email responses on my 2 questions ...
What are my options here?