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FSD purchasers WILL NOT receive Early Access Program invites!

FSD purchasers WILL NOT receive Early Access Program invites!

Update: Nope, we WILL NOT be invited to the Early Access Program. Tesla officially confirmed this with an ars Technica reporter this week. Wait, you didn't get the email from Tesla about this? Neither did I! Oh well...

Update: I just spoke with "Terri" in Tesla customer services. She was actually aware of the blog post in question, and she said that some customers have told her that they have already received their invitations to the Early Access Program due to their purchase of FSD with their cars!

And she says that everyone who purchased FSD has either received, or will receive an invitation. Hopefully, I didn't overlook mine, as I think there might be an time limit for returning the NDA and it is my understanding that Tesla will not send out another invitation if we don't respond in time.

So, congratulations to those who have already received your invitations, and the rest of us can look forward to getting our invites. I'm really happy to say that I was wrong about this. Thanks, Tesla, sorry to have doubted you!
--------------------------------------------

As you know, Tesla had promised that people who purchased FSD with their car last year would be invited to the Early Access Program in a blog post dated March 1st.

Well, that blog post has been deleted by Tesla.

Based on the attached response from Tesla's customer support to my query about this, I'm guessing that Tesla has realized that they cannot actually make good on that promise. Sadly, this is no longer surprising to me. OK, Tesla fanboys and apologists, let's see how you will spin this one.

Hello [name removed],

Thanks for reaching out to Tesla.

At this time, we are not taking on any more of the eligible applicants for the early-access programming. If any information is to change, you should receive and notification if you become eligible out of the approved applicants.

If you have any other questions or concerns, please feel free to reach out so we can assist.

Cheers,

[name removed] | Tesla Roadside Support Specialist
12832 S Frontrunner Blvd, Draper, UT 84020
1-877-798-3752 | customersupport@tesla.com

weluvm3 | April 5, 2019

FYI, although you will no longer find the blog post on Tesla's website, it is still available through Google's cache (don't know for how much longer.)

https://webcache.googleusercontent.com/search?q=cache:LPzbqV12MAUJ:https...

crmedved | April 5, 2019

Honestly, I would recommend going to your nearest service center and asking them directly, if possible. I have a similar issue where they promised FSD. Tesla support is completely unaware of it and said it is impossible for me to receive FSD without paying, but my local sales & delivery team reaffirmed that I will get it eventually.

Rjk | April 5, 2019

I’m betting the rep you talked to was I’ll informed. Sounds like they are quoting standard policy around requests to eap..

Tesla responded differently to my question:

Hello,

Thank you for contacting Tesla! Our developers are still sorting the customers eligible for the Early Access Program. You should receive an invitation into the program within the coming weeks. Thank you for your patience!

Best Regards,

Xxxx | Tesla Support

Don’t know which is right, but willing to give them the benefit of the doubt for few more weeks..

weluvm3 | April 5, 2019

@Rjk I would love it if you were right. But...Tesla did remove the blog post "promising" invitations to their Early Access Program.

“Who controls the past controls the future. Who controls the present controls the past.”

― George Orwell, 1984

crmedved | April 5, 2019

@weluvm3, They probably removed the post so future buyers would not see it. They specifically listed prices in it that are no longer relevant and could mislead current and future buyers. They wouldn't want people to google search FSD cost and see that it was offered for $2,000 at one point, but current people have to pay $5,000 or more.

Keeping around mentions of old, cheaper prices is bad for business.

weluvm3 | April 6, 2019

@crmedved But how can you explain why official communications sent to me from Tesla consistently state that the Early Access Program is closed. And why didn’t any Tesla representative acknowledge that people who purchased FSD will be invited when directly asked? Couldn’t Tesla have informed their front line people of this policy by now if, in fact, the policy actually existed?

Before, I could point out the blog post, which always led to some awkward dissembling on their part, followed by a pledge to “get back to me.” Which never happened. Now, I cannot even point to anything from Tesla as “proof” that we were ever promised anything! No emails, no blog post. Tesla has “changed the past.”

Magic 8 Ball | April 6, 2019

What is the issue? If they took it down it is no longer available, seems clear. Do you think these types of offers hold true in perpetuity?

burdogg | April 6, 2019

weluvm3 - guess you haven't been around long enough then to realize that those on the front line sometimes are the most clueless with what is happening higher up at Tesla. I don't understand it or why it is so...but the fact remains - the sales and other people have been wrong as many times as they have been right.

I mean - you just have a perfect example above - your response is no - it is closed...Rjk is the opposite - we are going through and you should get an invite in a few weeks.

PERFECT example of the stupid lack of knowledge. Here, I will give another example. My charge port would no longer open when you touched it with your hand. I called in to get service. As we know, even though I called my local service center number - I was redirected to their call center where someone helped me. I live 180 miles one way from service. The person was telling me I would have to take it in for this problem. I thought - what?? Really - a ranger can't even attempt?? Well, their phone went down in the middle of the call. So I call back in and get someone different. He says, yeah, I will create a ticket for the Ranger - and while I am on the phone, the ranger calls as he was just passing through. not more than 5 minutes later, a simple magnets with a sticker is placed on my charge port and now it works again!

To think - someone wanted me to drive 360 miles to have service slap on a double sided sticky magnet because a Ranger couldn't do that at my house?????

So yes, there is a lot of misinformation within Tesla people and I honestly don't get it - they really need to clean this type of stuff up!

weluvm3 | April 6, 2019

@burdogg But, in many of my communications, I copied elonmuskoffice@tesla.com, and made it clear in the subject line what I was asking about.

It is plausible, although absurdly stupid, that after 1 month, Tesla's front line employees are COMPLETELY in the dark regarding the promise Tesla publicly made to it's customers. But why would whomever is assigned to monitoring the elonmuskoffice@tesla.com inbox also be COMPLETELY in the dark?

Shouldn't someone, somewhere at Tesla be expected to know about this policy if, in fact, it actually exists?

How can Tesla have, and implement, a policy that nobody within the company knows about? If my company had an official policy that we'd publicly announced to our customers, I'm pretty sure that if it was my official job to answer the phone or emails, I'd either KNOW about the policy, or could find someone who DID know about the policy.

Sorry, but this just doesn't pass the "smell test." If someone at Tesla (Musk?) ever DID intend to make and keep this promise in good faith, it looks like things have changed. And why are we surprised? Companies make promises all the time that they cannot or will not keep.

You know, "smoking is good for your health", "this low fat cookie will help you lose weight" and "you will all get invited to the Early Access Program..." Promises that were actually believed by people at the time but, in hindsight, look pretty obviously false.

burdogg | April 6, 2019

welubm3 - my point basically was that Telsa needs to get their communications in gear and have everyone on the same page - either we do get access or we don't - and if not - fess up to the reason why the change. But unfortunately right now - I can't believe anything that comes from someone I email or call...and that is what Tesla needs to fix so that we know what we are told is in fact truth or not...

weluvm3 | April 6, 2019

@burdogg And my point is: I copied Elon Musk's office, and the customer service rep that responded to me knew that. I have to assume that he likes his job at least well enough not to risk getting fired because he is too lazy to verify his information with anyone at Tesla who would be in a position to know.

So, whatever he wrote to me is likely to be true. Or, at least as "true" an answer as an internal employee of Tesla working in customer service is able to obtain.

Now, if you still wish to assert that even one of Tesla's own customer service agents is unable to get a straight answer from the company he works for and is being paid to represent, then I respect your opinion.

And maybe you are right: maybe, even people who are being paid by Tesla to respond to customer inquiries are also being kept entirely in the dark by management. There are not being trained, there is no internal communications, and when they try to ask, they are being stonewalled and given conflicting information by their own managers. That is entirely possible. There really are organizations that are actually that dysfunctional.

But, let me ask you this: do you really want to buy a car from a company like that? And, do you really think they can remain in business if this continues?

burdogg | April 6, 2019

welubm3 - So explain the different responses you have gotten? You have one saying no...and another saying yes...

And just because you put an elon musk email address in the heading does not necessarily mean a thing.

And yes - i have now bought 3 cars from this company who has proven in the past that their communication sucks and that sometimes the left hand has no clue what the right hand is doing...hence why I said they need to get their act together.

Last - I still wonder if you totally misunderstand - I am NOT discussing in any of this that what you were told was wrong (or right), I am simply pointing out Tesla has issues with knowing what is correct and what is not. You honestly cannot be that blind to not have seen it. They have a problem with everyone being on the same page as far as responding to their customers - I don't like it, but I would still buy another car from them...go figure.

burdogg | April 6, 2019

By the way - i am with you as well on Elon Musk saying that those of us that paid for FSD would get early access program...and now it appears we will not. Not the first time Musk has said something that he has gone back on either....Completely frustrating - I have said before and will again...there are times Elon Musk needs to shut his mouth. He has done some amazing things, but there are other things he needs to be silent on...

Example - when will FSD features diverge from EAP features...3 months - definitely 6 months. To date, we are 2 years from that statement and NO divergence seen - in fact, EAP has now been swallowed up by FSD... Why didn't he just not respond?

Anyway - I just have seen way too many things being said as fact from Tesla employees and people coming here sharing said statements only to find out that said statements are utterly false as members of the forum enlighten these people. Sad when owners know more than sales people. I honestly don't know where the disconnect is...but it does exist - as again I have personally experienced it.

weluvm3 | April 6, 2019

Yes, I agree that Tesla's messaging and communication is chaotic, incompetent and, at times, outright deceptive.

I know there are some Fanboys out there who don't have a problem with any of that, but most people do. I do. And I doubt I will be buying another Tesla if they keep this up.

Magic 8 Ball | April 6, 2019

My mommy told me there was a Santa Claus, Easter Bunny, Tooth Fairy, etc. that did things that seemed fantastical at the time. Turns out none of it was true. Was my mommy being "deceptive"?

weluvm3 | April 6, 2019

@burdogg "So explain the different responses you have gotten? You have one saying no...and another saying yes..."

Unfortunately, I never received any response which was unambiguously "yes." The below thread is the only reply I ever received from Tesla that was not unambiguously "No." Does this look like a "yes" to you? The next (and final) email I received from Tesla was the one I copied into the this forum post when I created it.

----------------------------------------------------------------------------------------------
RE: Early Access Program for purchasers of FSD? - Follow-up Question

Chris xxx
Thu, Mar 28, 7:06 PM (9 days ago)
to me

Xxxx, to answer that question, I have forwarded this on to the Early Access Program and they will be reaching out to you. Thank you.

From: xxx
Sent: Thursday, March 28, 2019 7:57 PM
To: Chris Xxxx; Elon Musk Office
Subject: Early Access Program for purchasers of FSD? - Follow-up Question

Hi Chris,

Does this "There is a certain capacity of customers that we are able to have on this program." mean that not everyone that purchased FSD last year will be invited to the Early Access Program?

Thanks,

Xxxx

On Wed, Mar 27, 2019, 1:57 PM Chris Xxxx wrote:

Xxxx what I found out about the Early Access Program is that we will be reaching out to those who purchased FSD. There is a certain capacity of customers that we are able to have on this program. As we spoke yesterday morning, there is no process for me to escalate you or anyone inquiring about it. We will be having a team reach out to invite you to the program. I don’t have any ETA on when you will be contacted about it. Please let me know if you have any other questions, thanks.

burdogg | April 6, 2019

weluvm3 - I was going off your post in the op where they said no vs Rjk post where he said he got a different response basically saying he would be invited as they continue to sort through those that are eligible:

Hello,

Thank you for contacting Tesla! Our developers are still sorting the customers eligible for the Early Access Program. You should receive an invitation into the program within the coming weeks. Thank you for your patience!

Best Regards,

Xxxx | Tesla Support

Bottom line is - they don't have any clear direction on this or what they really plan on doing.

End of the day for me is it really doesn't matter (not saying it doesn't to you). I still have an amazing car that I love and changed my desire for driving. The communication has not hurt me or my love of the car. So if I were looking at buying today...it would be another Tesla hands down - nothing else comes even close yet. maybe in 2050 (ok, yes I am exaggerating, but the goal posts keep moving) when others have decided to really play the game, there might be more out there to choose from, but for the near horizon, there is not another player.

Many say yes there is...there is a Bolt - which I have not driven but GM did not make it to go long distance, which matters to me. (fast charging is NOT 90 miles in 30 minutes, my trips would take forever with that speed). This is just me, and I would say - anyone that really wants to go long distance....I know there are many debates out there - but for those looking to travel - it is a non-starter and does not help masses feel like the EV is the better way to go.

weluvm3 | April 6, 2019

@burdogg. Chevy and the rest will catch up. And it won’t take decades. And, yes, it really does matter to me that a company keep their promises.

Anyway, enjoy your car!

weluvm3 | April 6, 2019

@burdogg. Chevy and the rest will catch up. And it won’t take decades. And, yes, it really does matter to me that a company keep their promises.

Anyway, enjoy your car!

weluvm3 | April 7, 2019

@burdogg Did you notice the deafening silence about this subject? Usually, if anyone creates an even slightly negative thread about Tesla, the Fanbois and apologists are all over it within minutes to try to dispute it and discredit and belittle the poster.

I was fully expecting the same treatment when I created this thread. But...nothing? They have basically nothing to say in defense of Tesla over this.

Surprising? Maybe not. I have a theory about this:

1. The shills and people with agendas CANNOT dispute what I've written, because they have enough inside knowledge or insight to know that this is really happening. Tesla really isn't going to follow through with their promise in this case. And to dispute it would destroy any remaining credibility that the shills and gaslighters still possess.

2. The genuine Fanbois are possibility having yet another painful realization that Tesla really isn't as "different" as they thought it was. Yet another promise made, and broken. And, honestly, how do you explain this one away? Tesla totally, 100% controls who they invite to their Early Access Program, and when. And they were 100% in a position to know precisely how many people had purchased FSD, and what, if any, "capacity constraints" their Early Access Program has/had.

And just what are those "capacity constraints", anyway? We are talking about Beta version software downloads: you don't "use up" software when you download it, so that's not a constraint. They could restrict people to using WiFi for Beta downloads, so cell data traffic isn't a constraint.

They don't have to make any promises about timing for hardware upgrades, so hardware availability isn't a constraint...unless, of course, upgraded hardware is NECESSARY for ALL the Early Access Invitees at this point....which means that, yes, people who were promised invitations ARE missing out on something worth having. Today.

rxlawdude | April 7, 2019

I can conclude one thing from @weluvm's post.

However, this being a family site it would be inappropriate.

TeslaTap.com | April 7, 2019

@weluvm3 - I was sort of sympathetic to you until this last load of crap. So you wanted people to dispute you so you can call them names? Dumb on so many levels.

Ok, I'll take a crack now at your original post -it seems you'd be the worst person for Tesla to offer early access. It appears your only goal is to dump all over Tesla.

burdogg | April 7, 2019

yeah - you lost me on the last post weluvm3 - looks like you want a fight instead of any kind of rational discussion.

burdogg | April 7, 2019

Also weluvm3 - plenty of fanbois who still call out Tesla when needed...you don't own the market on righteous indignation. One can be a fanboi and still disagree with things Tesla does, and still love the product and the general good of Tesla. They have done some things wrong, but they have also tried to do things right - but there are times when they do things that they think are right to help the general customers, only to have previous customers whine and complain - they are figuring out in this world - you can't please everyone and no matter what - someone is going to call you every bad name in the book or hold grudges when they feel personally slighted....like....hmm I will end there.

Mike UpNorth | April 7, 2019

@weluvm3

Or it's option 3;

Your constant complaining about Tesla is getting so boring we're ignoring you.

weluvm3 | April 7, 2019

@burdogg You may be right, but I cannot say that anyone was calling me, personally, "every bad name in the book."

Has that happened to you? If so, you know that you can flag those posts as inappropriate if you are a registered owner, which I assume you are. I don't tend to flag posts, even those I strongly disagree with, or who strongly disagree with me.

But if people are using foul language, even if it's not directed at you personally, I think you have an obligation to flag it. It's very likely that kids are reading this forum, as well as adults, and calling people obscene names is best left for swarmier corners of the Internet (Reddit?)

As for not really understanding what I'd meant by the previous post, well I admit it is all just speculation on my part. As I'd posted elsewhere, I'm obviously not in a position to know what is really going on with the Early Access Program, what it entails, who will be invited, when or why. The most recent official information that I've received was that it is closed as it is at capacity. That's all I know at this point. Everything else is wild speculation.

I may be totally wrong. In fact, I'd love to be proven to be wrong about this, and a lot of things, frankly. It doesn't hurt my feelings if someone calls me out on something that's inaccurate. My goal is to seek the truth. To promote openness and honesty. When a company (or it's leader) makes a mistake, rather than hiding in the shadows, better to just come right out and admit it. Nobody is perfect.

But it is wrong to allow weeks (months?) to go by without clarification, openness and honesty. I believe I have been informed by Tesla several times, now, that the Early Access Program is closed, and that people, like myself, who purchased FSD will not be automatically invited to it. But others seem to have conflicting information. There is no clarity on this issue. A vacuum wants to be filled. Speculation ensues. Even if people don't come online and post about it, they are uncertain, and wondering what's really going on. And that's just wrong.

weluvm3 | April 7, 2019

@Mike UpNorth You read my post, and told me that you are "ignoring" me. Love it! ;-)

Sunergy-NJ | April 7, 2019

Don't forget that people invited into Early Access are NOT allowed to admit it or discuss it publicly.

ncancilla81 | April 7, 2019

I sent Tesla a message about the Early Access Program and this is what I received:

Thank you for contacting Tesla with your interest in joining our software testing program. The Early Access program is invitation-only and participants are specifically chosen for evaluation. Therefore it's not open enrollment. If one is eligible, we will contact them directly, but we cannot promise that all FSD customers will receive an invitation.

I sent them a follow up message on March 27th:

Thank you for responding to my email.
I was going off the information Elon/Tesla provided:

“Customers who previously purchased Full Self-Driving will receive an invitation to Tesla’s Early Access Program (EAP). EAP members are invited to experience and provide feedback on new features and functionality before they are rolled out to other customers.”

I would say I’m eligible on both my model 3’s since I purchased FSD when it was 3k.

Let me know if I’m missing something here.

Thanks:)

Still waiting for a response on that follow up message. I say Elon should just stay off social media. Does more damage than good

weluvm3 | April 7, 2019

@Sunergy-NJ People have. Of course, they could be lying... :-)

weluvm3 | April 7, 2019

@ncancilla81 "I was going off the information Elon/Tesla provided:"

And now, the Tesla customer service rep can innocently reply "What information? Can you please show it to me?"

To which you can reply.

"...Oh, uh, well it was here a few days ago!"

Queue the evil laugh...

borodinj | April 7, 2019

I think we can all agree that Elon puts out some messaging that either didn't get vetted internally or takes a lot of people inside Tesla by surprise, and I'm sure this is one of them. Practically speaking, it would be virtually impossible for all FSD buyers to be early access testers, not just because of the sheer numbers, but due to the utter impracticality of having a beta pool that big.

Weluvm3, if you are looking for a perfect car company in Tesla, you're not going to find it. If you think another company does it better, good luck.

I've been a Tesla owner since 2013. I'm on my 3rd Tesla (and have a Powerwall). None of my cars has been perfect. Buying a car is about weighing pros and cons. To me, Tesla has a heck of a lot more pros than cons. Yes, there are cons, but again, the pros clearly outweigh the cons. Moreover, I support the company's vision and I'm glad they are continuing to mature and improve. Sure, I'd be happy to be part of the early access program, but frankly, if I'm not and the company gets to FSD this year -- or sooner than anyone else -- I'll be happy for them, and happy that I own a car that's part of that fleet. This is a really small issue in the grand scheme of things.

weluvm3 | April 7, 2019

"Practically speaking, it would be virtually impossible for all FSD buyers to be early access testers, not just because of the sheer numbers, but due to the utter impracticality of having a beta pool that big."

Burdogg are you suggesting that you know more about this than Elon Musk?

weluvm3 | April 7, 2019

"Practically speaking, it would be virtually impossible for all FSD buyers to be early access testers, not just because of the sheer numbers, but due to the utter impracticality of having a beta pool that big."

Burdogg are you suggesting that you know more about this than Elon Musk?

Mike UpNorth | April 7, 2019

@weConstantlyComplainM3

Good point.

burdogg | April 7, 2019

weluvm3 - please look at who is posting - I said nothing of the sort.

But please reread that persons post - he is suggesting that Elon spoke before he actually checked with Tesla internally whether they could actually do what he said. This is not the first time he has said something without checking if it is even feasible. If you can - find where he first introduced the D version of the S. He spoke of a charger that would connect by itself without driver doing anything to charge. On stage - he even admitted that this was the first time his engineers had heard of this, yet he was publicly announcing this....

So no that poster (wasn't me - figured that out yet :) wasn't saying he knew more than Elon - but was giving his own opinion on how Elon Musk has made statements and Tesla (note he used Tesla, not Elon Musk) scratching their heads saying - hey Elon - stop - you don't realize it doesn't work that way...

burdogg | April 7, 2019

Oh and that snake like thing he talked about that would automatically connect to your car to charge, he mentioned that in 2015. Where is it?

weluvm3 | April 7, 2019

Sorry, Burdogg, its the beer talking. Hopdoddy has $5 beers all day, today. :-;

I suspect someone was also highly medicated when they promised me Early Access....

I feel like Charlie Brown. They keep pulling away the dang football. Someday I'll kick it.

weluvm3 | April 7, 2019

Sorry, Burdogg, its the beer talking. Hopdoddy has $5 beers all day, today. :-;

I suspect someone was also highly medicated when they promised me Early Access....

I feel like Charlie Brown. They keep pulling away the dang football. Someday I'll kick it.

burdogg | April 7, 2019

My opinion is a certain someone was caught offguard by all the flack of the price change so was trying to make things right by several people - but in dong so didn't realize there was nothing he could do for those that paid for the whole shebang upfront. So he threw out the only thing he could think of - and those within Tesla had to tell him there was no way they could do that.

That is all my speculation and opinion, there is no insider knowledge or facts to any of those statements :)

I just wish they would have thrown back $1,000 to all those that paid for FSD - that would make it even - those that bought EAP paid $5,000, and could upgrade to FSD for $2,000. Those of us that paid $8,000 could get $1,000 back...But then again that opens another can of worms - what about the person that paid for it after delivery and may have paid upwards of $11,000 - do they get $4,000 back...

This is what makes it so complicating when Elon tries to make things right - with a new company who is not lush in cash - everything they end up doing has way too many ramifications - they should have just stuck to it from the start and said sorry - because right now - no matter what they have done - there are people upset at them :)

weluvm3 | April 7, 2019

They can still say "Sorry.". Wouldn't that be amazing?

weluvm3 | April 7, 2019

They can still say "Sorry.". Wouldn't that be amazing?

weluvm3 | April 7, 2019

Sorry for the double post. See? Not that hard. Feels good, actually.

ndmlong | May 20, 2019

Anyone get an invite yet?

weluvm3 | June 6, 2019

It's official: Purchasers if FSD will not receive invitations to the Early Access Program.

weluvm3 | June 6, 2019

Apparently, the Advanced Update option is the only bone we will be thrown (just as I predicted, FYI.)

https://arstechnica.com/cars/2019/06/tesla-offers-some-full-self-driving...