Submitted by johncrab on July 8, 2019
I finally got a humanoid on the phone today regarding my "request" for a refund on the remaining prepaid annual services for my Model S. I was told point blank that Tesla discontinued this program. They just terminated it and kept my money. They never bothered to reach out to tell me they were killing the program or to offer me a refund on four prepaid services. I am sure I am not the only one in this boat who has money out there which now needs to be reclaimed. In the email they sent when we signed up for this plan, the last page is a cancellation form. It's time to dig out that form and submit it.
I did not learn any of this until the service center scammed me out of $475 for a non-service last month. They could have told me right then to get my money back but said they would "certainly honor the plan". Yeah, it now includes nothing. But hey, $250 windscreen wipers look spiffy. Since Tesla is not reaching out about this, don't fall into the same trap I did and don't trust this company. I know my trust is now broken.