Submitted by bill on December 3, 2019
Does anyone know how to get a person from Tesla support to return a call?
In October I brought my car to Tesla into the SC in Littleton Colorado to have my winter tires put on the car. They noticed I had a bubble in one of the tires and as a result I had to put a new set of four on because the tires (Pirelli Soto Zero II) were no longer available and the Soto Zero III were not compatible. When I was leaving they asked me if I wanted a paper receipt or email. I asked for email. They never sent the receipt.
I put a roads hazard claim on the damaged tire and the hazard insurance wants a copy of the receipt showing the tires were replaced. I have sent several emails and called and left messages at the Littleton SC explaining the problem and literally begging them to call me back and they won't and I can never get anything but voice mail.
I am running out of time to get the receipt and I am 2000 miles from Littleton so I can't just drive there and force someone to deal with this.
Does anyone know how to get a human being to talk to you when calling and emailing gets ignored!
Boy is Tesla Service going down hill compare to what it was like when I bought my car!