Submitted by sashton on April 12, 2018
When I bought a PWII last August I requested a Backup gateway. I was told after it was installed that the backup gateway would follow shortly.
Well "shortly" has turned out to be a considerable length of time. September turned to early 2018 then April 2018 and still no sign of one.
A month ago I tried Tesla support but they advised me to contact Tesla sales. I emailed Jerry Hamilton at Tesla sales UK but he didn't care to reply.
I reserved a Model 3 on the basis that there was no viable alternative in the UK but this silence is getting me increasingly worried. Maybe a Hyundai Kona EV would be a safer bet.
My forum ID @gmail.com will reach me.