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Great vehicle until your Model S requires body work!!!!

Great vehicle until your Model S requires body work!!!!

I was hit in the rear on December 14, 2015. That same day I had my Model S towed to the only Tesla authorized collision repair shop, Paragon Collision (look for a separate post on the my experience with this repair shop) located in Raleigh NC. As a result of being hit, restoring my vehicle to its original condition requires 38 parts. Up until this point I have been very happy with my purchase. In fact I did my research and saw very few negative comments regarding the Model S. Had I ran across any feedback from owners referencing back-ordered body parts and extended repair times (very likely I will be without my vehicle for a period of 4 -6 weeks), I would have went with the Maserati.

Currently I am waiting on a part named "Rivets", I am told this part is on back-order with no ETA.

Current State

My vehicle repair can not be completed without this part. I have called the Fremont Parts Warehouse for two days straight, however my call goes to voicemail with no return call.

Signed
Frustrated

georgehawley.fl.us | January 5, 2016

Try calling some nearby service centers. They might have some parts in stock.

jordanrichard | January 5, 2016

rivets? Home Depot has those...... Hell I might have some lying around in the garage.

I don't think your experience would be any different with the Maserati.

hcwhy | January 5, 2016

I feel your pain. I hope it works out for you sooner rather than later. Good luck.

tezzla.SoCal | January 5, 2016

Were you planning on crashing your car?

ST70 | January 5, 2016

"I would have went with the Maserati." Huh??? Didn't know they make a comparable car

70D-Tesla | January 5, 2016

@ST70,

BA-ZING.......lol

eye.surgeon | January 5, 2016

Have you ever had an aluminum luxury car repaired? 4-6 weeks is not unusual. My Range Rover was in the body shop for about that long after an accident.

Red Sage ca us | January 5, 2016

The Maserati experience would have been a little different... More like an 8-12 week wait.

;-)

richrue | January 5, 2016

Way back in the 1960's I bought a Rover 2000TC with aluminum bonnet and boot. When I needed a new bonnet (hood for you guys), it took several months. Couldn't drive in the rain without it, so we
parked it in the garage until it came. Still, it was the best handling sport sedan (for it's day) I've ever owned until my 85S.
Our neighbor has a Red Maserati, and would love to trade with me.

dreamman036 | January 5, 2016

Alll luxury high end cars to time to repair so if you don't like the wait sell it and buy Toyota

mscott | January 5, 2016

@ST70, well, the Ghibli does apparently LOOK quite similar to the MS. At least one of my neighbors seems to think so. (You'd think the complete silence of the MS would have tipped them off that it wasn't a Maserati....)

@OP, heck, when we needed some fairly significant body repairs on our Subaru Outback 15 years ago it took about 2 months to get the car back.

EVdoublepro | January 5, 2016

If you went with the Maserati and drive really fast, like at 185, you may lose your license and no longer be able to drive.
So you should be patient with getting the parts. At least you have your license.

hcwhy | January 5, 2016

You guys are a tough crowd.

hcwhy | January 5, 2016

Everyone is sympathetic when some says waiting for their new car is torturing them, but blow off someone who is used to driving a Tesla and has to give it up for four to six weeks. We all miss our Teslas... don't understand the lack of empathy.

ST70 | January 5, 2016

@hcwhy- huh!??? yes...it sucks....and I understand blah..blah..blah...but when someone says I should have bought a Maserati...I'm done with them...what does that mean?

hcwhy | January 5, 2016

It means he's frustrated.

compchat | January 6, 2016

It wouldn't be so bad if your insurance or Tesla gave you a model S loaner.

My experience is I get a mid sized gas guzzling sedan.

However I understand the frustration of the author. Who wants to drive an ICE car when you could be driving a Tesla ? With your car in the shop you still have to make that payment which is easily over $1000 per month (mine is $1300). You just can't rent a tesla model S for $35 dollars per day which is what AAA paid at the time.

Also after your car is hit driving it never feels the same. Somehow it is no longer a virgin.

deeageux | January 6, 2016

Getting Maserati parts shipped from Italy is not eazy peezey.

lolachampcar | January 6, 2016

Life sucks. It's Tesla's fault.

Or maybe it's my logic.

damonmath | January 6, 2016

I looked at Maserati before settling on a Tesla. After finding the following I was immediately turned off:

"I own a 05 QP. I have done three services at this time and one clutch replacement, as well as one full set of tires have been changed. I now have 19000 miles on the car. Yes, the service expenses are more than you would have with a Mercedes, BMW, Porsche or another high-end, high-volume manufacturer. The cost is less though than at Ferrari, Lamborghini, or another one of those super-high-end marques. I only have mine serviced at factory authorized service facilities, as there always is the one or two warranty issues they need to fix. Overall I did not have the car in for unscheduled issues and the car proved exceptionally reliable. Mind you I have put the 19000 miles on the car in the course of a little over 1.5 years. Service Tech thinks I have no problem with the car because it does get used a lot. Maseratis are high performance cars meant to be driven, not kept in the garage.

Anyway, my expenses were:

1. 6,500 mile service (oil change, lube job, general service items, including material and labor) $ 745.00

2. 12,500 mile service (lube, oil and filter change, general service items, plus CHANGE OF CLUTCH, CHANGE ALL TIRES) $ 9,800

3. 18000 mile service (first "big" service, changing all fluids, filters, ...) $ 2,700"

david | January 6, 2016

Very tough crowd here.
Sorry about your problem.

I have decided to wait before purchasing MS. And now another reason I did not fully consider is on the list. I did buy the stock however - something I hope never needs repair.

No doubt driving into and out of Manhattan every day gives me an increased probability for needing body work done eventually.

Good luck on getting your car back,

David

70D-Tesla | January 6, 2016

@damonmath,

holly hell!
that's a lot of expenses for 19000 miles!

I wonder how long i can go without replacing my clutch in the MS....

jbunn | January 6, 2016

This is the second thread from this OP on the same topic.

What's the purpose of reposting this?

rmg007 | January 6, 2016

Took the factory tour on Monday 1/4/16. They don't start production up again until next week. Most everyone has this week off. Perhaps that explains why your calls to the parts department have gone unanswered. Try back next week.

Rocky_H | January 6, 2016

Yeah, the idea that body shops keep Maserati parts in stock on the shelf seems...unusual.

TPilot | January 6, 2016

@EVdoublepro he probably has accountants that pay for it all so he should rent the mazerati and he won't have to bawl.

WHitchings | January 6, 2016

Please total up the amount of time a Maserati will be waiting in a shop over the next 10 years...you'll find the Tesla will be in your hands many times longer, with less cost.

And the regular maintenance of a Maserati/Ferrari will keep the car in the shop longer than a Tesla and cost more.

erickitain | January 6, 2016

I hit a deer with my tesla and did extensive body damage. The body shop took no more time repairing my car than any other car I have ever owned. The good news is that when they are finished the car is absolutely in pristine condition since the technique is simply to rebuild the car.

eskanday | January 6, 2016

I went through this myself. it took 3 months to fix my car, 2 months of them waiting for parts. My best advise is to call Tesla service center that is closest to the certified body shop. Speak with the service manager and they will help you move things forward. This helped me some.
At the end, I agree with erickitain that the car will be almost as good as new.

EVdoublepro | January 6, 2016

"I hit a deer with my tesla and did extensive body damage. "

How much of the deer's body did you damage?

How long did it take for the deer to recover? Did Tesla provide any help on that?

rxlawdude | January 6, 2016

@EVdouble - Poor deer.

EVdoublepro | January 6, 2016

@Tpilot +1

I forgot about the accountants.

Chunky Jr. | January 6, 2016

@ EVdoublepro : he probably lives in a mansion and forgot the price.

Haggy | January 6, 2016

I don't think it's fair to compare it with Maserati any more than it is to compare it with Buick. It's a current model and the factory is producing parts for it. Tesla should be able to come up with a system that enables them to get replacement parts to shops much sooner. There have been recent orders that resulted in people getting their new cars within weeks of ordering. It should be easier to stamp out an extra part and ship it than to build an entire car. It's hard to imagine that they can't take one from the factory without impacting production. But even if that is not the case, adding the parts to the production queue should be doable with a relatively short turnaround.

whos_this | January 7, 2016

The wait time is ridiculous!

My S85 was in the bodyshop for a total of 5 weeks.

The car sat there for 4 weeks waiting for a door.

Meanwhile we was given a top the range kia to showcase.

TeslaTap.com | January 7, 2016

My experience on another non-Tesla with damage is typical of the process that usually takes 3-12 weeks.

1) Put in queue to look at damage.
2) Damage assessed and parts list made.
3) Create estimate for insurance.
4) Wait for insurance approval.
5) Get approval and order parts - 1 week gone.
6) Parts arrive via UPS ground since it costs more for faster shipping. - another week gone (longer if you're far from the parts depo).
7) Put in queue to actually do the repair work.
8) Start repair work.
9) Find out that another part is needed that wasn't expected. Add one week. Go back to step 3.
10) All parts finally on hand - finish repair
11) Put in queue to have painted.
12) Paint car - another week gone.
13) QA paint and redo if not right - optional extra week.
14) Advise owner car is ready.

This doesn't include the time to find a shop and then get the car to the shop (often another week). Most of this time is NOT the parts, but it's easy to blame the manufacturer rather than the normal repair process.

Tesltoronto | January 7, 2016

As always people miss the point. The OP was venting out because it takes so long. I know we don't have a way of rectifying his problem. Perhaps Tesla cannot either in every case, simply because MS is not a mass produced car (yet). But that does not mean it should not change for the better.

tmaz | January 7, 2016

I love how the OP signs his post "Fustrated", yet his screen name appears to be his/her first and last name. Way to stay anonymous....hahahah.

Steve S | January 7, 2016

Maserati and reliability.... LOL! Now that is funny.

Captain_Zap | January 7, 2016

My Model S got out of the shop recently. The wait wasn't any different from that of my BMW.

Except, part of my wait for the Model S was just to get it in the shop. It was a two week wait. Tesla needs more certified shops. Certified body shops have better access to parts through the factory and the Service Centers.

Rocky_H | January 7, 2016

@TeslaToronto, Quote: "As always people miss the point. The OP was venting out because it takes so long."

I don't think they were missing the point. If someone had said, "Repairing a Tesla takes too long; should have gotten a Ford Fusion." Well, then yeah, the point is fairly made. A Ford would be able to get repaired faster, because the parts are much more common and can be obtained probably locally and many more shops can do it. But to say it takes too long and should have gotten a Maserati, which would probably take even longer to get repaired just doesn't make any sense.

bejachb | January 7, 2016

Been there 6 weeks for front end damage, not due to the shop but due to some parts. The good part is it got me thinking so I switched to different Auto Insurer, on the Auto side a few hundred more a year, but on the Home side a few hundred less, so pretty much a wash on the cost. But the advantages, we now have up to 15,000 of rental coverage for loss of use due to an accident, now can rent a comparable car for a lengthy duration in the need would arise. Also have it covered for an agreed Value for total loss or theft, so do not have to worry about depreciation or market value.

holidayday | January 7, 2016

Did they at least give you a P90D loaner?

tndcosta | January 7, 2016

Mine was in the body shop for 3 days. I had the front end piece replaced and a wheel well dent taken care of plus paint.

skymaster | January 8, 2016

Just get "a limo and ride in the back" and "make sure you lock the doors in case your attacked". Life is good to me so far....until the Tesla gets wacked.

Heck, I sold our Model S four months ago, to wait for a Model X. Life does suck without a Tesla.

barrykmd | January 8, 2016

Cap'N Zap - you're lucky. My wait to get in is 2 months!

tom | January 14, 2016

For what its worth, I had a fender bender repaired by Gerber collision in Glenview Illinois. I don't think this is a recommended repair shop but I only had cosmetic damage. The price was right and it took less than a week and is absolutely like new.

Big T | January 14, 2016

Nice cars take a long time to repair. For one thing, there are fewer of them so the parts are more scarce. It's not like your bringing in a Chevy Malibu that shares parts with other cars that are produced by the millions.

I had the unfortunate luck of having 2 different Mercedes involved in separate accidents. One took 8 weeks to repair and the other took 6 weeks. In both cases we were waiting for parts from Germany. With available parts they could have been done in a week. The work was done by a Mercedes dealer-owned shop.

I know it's frustrating but that's SOP.

Big T | January 14, 2016

oops. your = you're

f3rretus | January 14, 2016

ST70 - Agreed!

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