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Nick's glitch/due bill thread (P2698)

Nick's glitch/due bill thread (P2698)

Hi all. I ** love ** my Model S (so much that I wrote a book about it.

But as a new car from a new factory from a new company it isn't perfect. This is a thread for me to keep track of the various glitches, due items and idiosyncrasies of my Model S (P2698, VIN 02298). Please comment if you feel like it, but it's really a place for me to post things and make them visible to TM.

Pearl White Performance with dark wheels, CF trim, and tech package.

Delivered 1/3/13
Initial issues:

  • no parcel shelf delivered 3/20
  • no footwell cover installed 2/10/13
  • rear offside tire wall damaged (looks like the tire was either run when flat, or damaged during install on the rim) replaced 1/25/13
  • passenger side rear seat belt drags part replaced 3/4/13
  • wrong wheel color on car display fixed 1/7/13
  • charge port cover intermittently won't open using touch screen and/or UMC button. Port clicks but does not spring open. fixed 2/10/13
  • was filthy when delivered, including wax pencil marks on windows detailed on 1/10/13
  • delivered with 4.0 software

01/07/13: The wheel color was fixed on a visit to service. Charge port problem could not be recreated during service visit, but subsequently reappeared.
01/10/13: Car was detailed on TM's nickel

Service Manager says they'll replace the tire next time I can go by the service center.

01/13/13: Today while driving the cruise control suddenly stopped working.

Stopped the car, powered it off and back on again and it started working again.

01/24/13: Had SunTek PPFC applied to full front (including lights), hood, front fenders, mirrors, all doors, rear impact areas in front of and behind rear wheels, and a strip below the rear lift gate.
01/25/13: Tesla Dania replaced the damaged tire, and tried to adjust the charge port. They made it worse. Now I can't get it to open except by forcing it.
01/26/13: Car forgot that the Energy widget was supposed to be in the left dash area, and when nav was canceled it showed blank instead.
01/26/13: doing a full range charge for the first time to see what range it shows. May be taking it on a long run in a couple of weeks.
01/29/13: upgraded to 1.19.42 and now have #VINISEMPTY instead of VIN on about screen.
01/30/13: a reboot fixed the VIN empty problem
02/03/13: washed car today and drivers door popped open of its own accord. Emailed Ownership. Charge port still intermittent, but improving.
02/10/13: got my dash cam installed today see this thread. Also had charge port door lubed again - seems OK, finally. Was going to get the rear seatbelt fixed but they hadn't ordered the part. Picked up the footwell cover.
03/04/13: cruise control failed for second time. Sent email to ownership.
03/20/13: parcel shelf delivered
04/03/13: updated to 1.25.40 (4.3)
04/06/13: P85 badge installed at Dania
07/17/13: visit to Dania to fix passenger door handles (reset controller), compressor noise (working as designed) and poor radio signal (could not reproduce); also tire rotation (not necessary)
07/19/13: Spectra Photosync film applied to windows. 75 on front; 35 elsewhere.
07/19/13: 'Car needs service' error. Called TM and they saw errors in the logs - low voltage
07/20/13: 12V battery replaced; DC-DC KET HVIL connectors replaced. Unrelated: rear axle nut and washers replaced.
07/22/13: noticed orange residue below both light clusters.
09/22/13: recurrence of orange staining below light cluster.
11/08/13: Into Dania to install rear cup holders. 5.6 installed (1.45.45). Replaced bolt on front crash structure. Rotated tires and aligned wheels. Received new trunk load floor.
[sometime in December] 5.8 (1.49.24) installed.
12/18/13: 5.8 (1.49.30) installed
12/19/13: Noticed delamination on rear view mirror.
02/11/14: 5.8.7 installed
02/13/14: Noticed a clicking from steering on full lock.
02/14/14: Tesla must be reading these forums. Got a note from Dania service saying there's a know issue and a fix for the clicking.
02/15/14: Steering fixed and mirror replaced at Dania. Both under warranty.
03/12/14: 5.8.8 installed
03/20/14: Front windshield cracked at driver's A-pillar. Insurance claim for replacement; Tesla didn't want to do it under warranty.
03/21/14: New front windshield installed.
04/13/14: Upgraded my dashcam to a BlackVue 550 2 channel (front and rear)
04/21/14: Underbody protection installed. Front rotors replaced (no more squeaking brakes!). 5.9 installed.
06/18/14: Button broke on Key Fob. Got replacement fob/reprogrammed at Dania.
10/16/14: Blew out sidewall on right rear tire; replaced both rears (13,500, 6/32). Center louvre replaced; vanity mirror cover replaced. 1.67.43 installed
11/03/14: New mats and A/C compressor acoustic blanket fitted; 1.67.80 installed.
02/??/15: 6.1 (2.2.115) installed OTA
02/07/15: Unplugged performance body kit installed

nickjhowe | June 7, 2013

I'm a VP at a leading IT solutions company. If you google my handle I'll show up pretty quickly. My team is based all over the world, and we run a highly matrixed and very geographically dispersed organization. I am on a plane roughly every other week, so my car is either used to go out to dinner locally, or on the run to the airport.

ajamison | June 8, 2013

very nice I was in college for Network Admin but had to withdraw 3 glasses from graduating due to no more financial aid but I almost have enough money saved to go finish it which would be helpful get me out of the grind of a mundane job and let me do something i love.

I just feel bad 34 and likely just now finishing my degree :( Oh well better late then never

ajamison | June 8, 2013

that should be classes not glasses

nickjhowe | July 17, 2013

Just been to Dania beach for various issues:

  • both door handles on passenger side presenting but not responsive on an intermittent basis. Byrone reset the controller. WIll see if that fixes it, and he'll order handles just in case.
  • Weak radio signal, and signal dropping out when going over bumps as though something is loose. Could not recreate the problem. Will continue to monitor
  • Was planning to do a tire rotation - but no issues; even wear all around. Will check again at 6k (currently 3.7k)
  • Excessive compressor noise and vibration through steering wheel. Checked out OK; compressor line not touching steering column. Looks OK. Working as designed
  • Picked up new mats (free) for fronts and rears
    • In passing I noticed that the foot well cover on the display car is completely differnt to mine - mine is very light weight honeycomb that flexes like crazy. The new cover is strong plastic. TM are ordering a replacement for mine.

J.T. | July 17, 2013

@nick

The mats you just got, were these in place of flimsier mats before or did you not have any?

Also, is the sturdier foot well an automatic switch?

Thanks

nickjhowe | July 20, 2013

Had a "Car needs service" message yesterday. Car appeared to be fully off when I got in it and it took a few seconds for the instrument cluster to boot. Put my foot on the brake a couple of times and eventually the message went away.

Called service and they checked the logs - there are a couple of faults (they didn't say what).

The car drove fine afterwards, but I'm taking the car into Dania today to get it checked out.

nickjhowe | July 20, 2013

@jtodman - yes, the mats were in place of (but I still kept) the original 'flimsier' mats. They were a free upgrade.

Service said they'd order me a new footwell cover, implying (but not stating) it was a free upgrade also. Will find out more today.

nickjhowe | July 20, 2013

BTW - had my PhotoSync installed yesterday. Will post photos later.

cfOH | July 20, 2013

@nickjhowe Yes, do post Photosync install photos...I'm considering it myself.

BTW, when you all say "footwell cover," what do you mean? Is it different from "floor mats"?

J.T. | July 20, 2013

@cfOH
Footwell cover conceals where the rear facing seats would have been.

nickjhowe | July 20, 2013

@cfOH - per @jtodman - it covers the 'hole' in the trunk

cfOH | July 20, 2013

Ah, gotcha. Thanks a bunch.

nickjhowe | July 21, 2013

It is difficult to get a back to back comparison, but here is a car WITHOUT any tint:
Without window tint

And here is my P85 with Spectra PS 75 on the windshield, and 35 on the side windows:
With window tint

Both pictures were taken within a couple of minutes of each other.

nickjhowe | July 21, 2013

Forgot to note - got 1.33.59 last week. 1.33.61 has been reported, but no update for me yet.

The 'car needs service' problem turned out to be low voltage on the 12V system. They couldn't find any reason for a drain, so replaced the 12V battery.

They also worked on the "DC/DC KET' system. There is a service bulletin (SB-13-44-003) to replaced the 'HVIL Connectors': These are high voltage connectors on the 'PTC Heater', 'coolant heater' and 'AC compressor'

Also per a service bulletin (SB-12-31-001) they replaced the rear axle nuts and washers.

They were supposed to replace a 'rear window regulator reinforcement clip[' (SB-13-11-005), but because I'd just had the tinting done they couldn't. Rescheduled for next visit.

Brian H | July 21, 2013

Notice any change in the SI (Squirrelling Index)?

nickjhowe | September 22, 2013

Today I noticed a recurrence of the 'orange staining' below the light cluster. Per another thread it is rust from the internal bumper. Will get Service to look at it when I go in to get the rear cupholders installed:

IMG_3383

nickjhowe | November 2, 2013

Had two weird events today. First the power consumption went crazy - car had been out in the sun and was quite hot so when we got in we set the A/C to max. As we started driving the power meter went up to 600 wh/mile and stayed there. Even as the A/C eased off the power usage didn't come down. Then the A/C stopped blowing cold air and instead blew ambient air. I rebooted the main computer and when it came back it started blowing cold again, and power usage dropped back to 300 wh/mile.

Then this evening when I got home I plugged the car in as usual. 20 minutes later my wife told me the door handles were still extended and the puddle lights were still on. I went to the car and the handles were extended but non-responsive (the doors wouldn't open). I locked the car using the fob and the handles went in. Everything seems OK now.

The car was due to go into service on Friday anyway, so I'll get them to check it out.

mcogan | November 2, 2013

Nick - Since you've had your car, you've been posting flaw after flaw on these forums for the world to see. I was wondering if you could, as an exercise, give us one single thing you like about your Model S or alternatively, appreciate about the car or the company. Thanks.

PBEndo | November 3, 2013

@dbcogan Are you serious?

Use Volkerize.com (created by Nick) and search for some of his countless contributions. He is one of the most valued members of this forum. I personally think Tesla should put him on the payroll. Many others feel the same way.
http://www.teslamotors.com/forum/forums/thank-you-nickjhowe

Before I had ever heard of NickJHowe, I was in the Dania Service center for one last look before I finalized more order. Another customer who was there for service offered to answer any questions I may have had to help me make my purchase. I am fairly certain it was Nick. Even though he was there for service, he still was promoting the car and some of his answers to my questions put my mind at ease with the purchase.

BTW - What is wrong with posting "flaw after flaw", if the postings are accurate. Don't shoot the messenger. If you are lucky enough to have a car without a single problem, great. But you should have some sympathy for those of us that do have problems.

I would advise that you tread lightly here.

nickjhowe | November 3, 2013

Thanks @pbendo.

Maybe @dbcogan is right and I should make this thread private. I created it specifically for my own benefit to track the glitches that I have. What do you think folks? Should I make this thread private, or leave it open to show prospective owners what being an early adopter is like?

And in case it isn't obvious enough what I think of Tesla, the only reason I will EVER get rid of my Model S is to buy another Tesla. This is the best car I have ever driven (and that includes the Ferrari 458 Scuderia I took on the track two weeks ago)

PBEndo | November 3, 2013

@nickjhowe

I don't think legitimate problems should only be posted in a private thread. It is better to have everything out in the open. We owe it to other owners/potential owners. For many of us, buying a Model S was a huge risk. Even though I believe the gamble has paid off very well for most of us, Tesla still needs to take care of the problems. Posting them keeps them in focus.
When debating whether to buy or not, I was mostly worried about the big problems, i.e. the battery or unrealistic claims of performance and range. I found very few, if any, reports of those types of problems. That put my mind at ease. If there were numerous postings about sunroof windnoise, a creaking pano, alignment problems, etc. but nothing about the battery, then they must have gotten the important stuff right.

I did a lot of research before purchasing and I was aware of many problems previous purchasers were having. I was then able to see that the company was very eager to help resolve most of the issues for most of the owners. The reports of great customer service went a long way towards getting me to click "purchase". It is great that you update the post when each issue is resolved.

After purchase, seeing other owners that had the same problems that I had also made me comfortable that the problems would be addressed properly.

If everything was private, I still would have known many owners must have had issues, but I would have assumed the problems were more significant than they are.

The only legitimate reason to post privately is to prove that you are an owner/reservation holder. This stems from the fear by some that trolls or TSLA shorts will create fake postings about problems to hurt the company or its image. Those posts are usually obvious fakes with unrealistic complaints. If your posts are factual, objective, accurate, non-inflammatory and not whining, then it is not necessary, in my opinion. Nick, your posts meet these criteria.

Lastly, Volkerize can't search private threads!

Brian H | November 3, 2013

Jeez, thought he'd picked up on an NNT post which vanished before I saw it! Nickj is a top poster and contributor.

This thread is one of his most important. The solutions are the thing ...

chrisdl | November 3, 2013

Hm. What happened to my reply? Ugh.

chrisdl | November 3, 2013

Ah, I found my reply. It was stuck in an error :-)
Here it is:

I don't believe in security by obscurity, so making a thread private only makes sense to me if you specifically want to prevent feedback from people who're not (future) owners.
But it's your call. I don't mind either way, since I can see private threads :)

nickjhowe | November 4, 2013

It was never my intention to make this private as I agree with pbendo. New owners are entitled to know the bad as well as the good. The only downside is (as has been discussed elsewhere) the problem of availability bias. The nature of the forums is that we only get a small subset of owners and very distorted views of what is going on (extreme highs and extreme lows). It is never clear whether these views are statistically significant, or are edge cases.

If one approaches the forum with that point of view and applies critical thinking to the information presented here then everything is OK. Unfortunately many people don't even know about availability bias and may jump to the wrong conclusions.

Regardless, I believe in 'working out loud', so better to share as much as possible and let people make of it what they will.

TeslaTap.com | November 4, 2013

Hi Nick! On your original list, it has "delivered with 4.0 software". Should this be removed or crossed out? It's not like any specific version was promised on delivery, and I assume you're well past version 4.0 by now. It makes it look like a open issue to be solved.

I'm also happy leaving this public, especially when it's as well described as this thread. Thanks for keeping up updated!

TeslaTap.com | November 4, 2013

"... keeping us updated!"

arrrg

Gizmotoy | November 4, 2013

nick: I've mentioned it a couple times, but I was extremely wary of buying a Tesla at first because of the extremely zealous "Hide all the issues!" behavior on this board. It's hard to trust what you read here as a prospective buyer when every even slightly negative thread or problem had multiple posts to the effect of "This should be private!"

IMO, that secrecy scares buyers off. I want to look at the car, flaws and all, and come to my own reasoned conclusion.

Owner problems and how the company handles them factors heavily into my buying decisions. I was eventually able to do the research I wanted by spending a lot of time over at TMC. I just wasn't confident I was getting the whole picture here. Turns out there wasn't much evil hiding in the private forum sections, but there was no way for me to know that.

My opinion: do not make problem threads private. Tesla generally does a great job of handling issues, and you're robbing potential buyers from discovering that on their own.

nickjhowe | November 10, 2013

Took it into Dania on Friday. They:
Installed rear cup holders
Installed 5.6 (1.45.45).
Replaced carrier bolt on front crash structure (hopefully will stop orange residue).
Rotated tires and aligned wheels.
Installed new uprated trunk load floor.
Fixed creak on rear C pillar brightwork (which I didn't even know I had!)

Everything done for free!

Am liking 5.6 v much. New nav is super responsive.

Frank - I struck out the 4.0 in the original thread.

nickjhowe | November 10, 2013

One thing I forgot to mention - I'm not too impressed with the cup holder installation. It doesn't seem flush with the bulkhead. I need to look at it a bit more closely and see what is going on.

PBEndo | November 15, 2013

@Nick

Saturday I was in the area so I stopped by Dania to deliver some cookies for the employees. While there, several potential customers were looking around the one Models S on display. I offered to answer any questions. About 30 minutes and 3 customers later, one asked me if it was OK if he sat in the car. Apparently, I was promoting the car so well they assumed I was a salesperson.
I told him it was fine.

I think I sold 3 cars that afternoon. Two more and I think I get a hat.

Why am I telling you this? Because I was once one of those potential but wary customers and hearing from an enthusiastic but objective owner is what made me comfortable buying the car.

Paying it forward.

PBEndo | November 24, 2013

@nickjhowe

Though I would prefer for this thread to be public (as noted above), perhaps you should make it private before it disappears. Private threads can only be flagged by owners/reservations holders so that offers some protection.

Brian H | November 24, 2013

pb;
'Lax. It's been up since January.

PBEndo | November 24, 2013

@Brian
Yes, but I have seen more deleted threads in the last few days than in the previous few months. I specifically thought of this thread and the prioritized software enhancement list as 2 threads that we can't risk losing. The PSEL is private so that helps.

nickjhowe | December 19, 2013

Note: Got 1.49.30 (5.8) pushed to me yesterday. Was on 1.49.24 before.

Have noticed some delamination in the rear view mirror - I remember at least one other owner reporting that. I need to put the car in for its first year service in January, so I'll get them to look at it.

Also - unfortunately - I noticed they did a crappy job reinstalling the front bodywork when they fixed the rusty bolt on the front bumper and the bodywork is loose on the driver's side - fortunately not bad enough that it can't wait until after Christmas.

nickjhowe | February 13, 2014

Got 5.8.7 (1.49.84) pushed a couple of days ago.

Unrelated, am hearing a clicking from the steering as I approach full lock in either direction. Clicks when I turn to lock, and again returning from lock. Happens before I get to full lock.

Brian H | February 15, 2014

nickj;
I forget the details, but that's a known and quick mechanical fix.

hfcolvin | February 15, 2014

Wow - the "due bill" thread! Haven't looked at this one in a long time.

Nick - There is a fix for the steering click - placement of shims at a linkage point. Ranger did it in my driveway last summer and hasn't been an issue since.

nickjhowe | February 15, 2014

So the day after I posted the 'steering clicking' note, I got a call from my local service manager telling me about the fix. Ownership had read the note and emailed him. I took the car in, 20 min later it was fixed.

V. impressed.

@Brian/@hfc - thanks for the notes.

BTW - car is now 13 months old and still fantastic. No sign of losing the Tesla Grin yet.

Pity I just curbed one of my 21s. It isn't that bad but if it was, rather than shell out $1500 for a new one, Service say they will replace a curbed wheel with a refurbed one for $200. FYI

nickjhowe | February 16, 2014

Just came across this thread (extract below). I have the same squeaking issue with my 21s, so at sometime in the future I guess I need to ask Tesla to do this to mine. I assumed it wasn't fixable - nice work Tesla:

Concern: Customer states: brake noise when coming to a complete stop

Cause: Inspected the braking system and found the old style front brake rotors.

Correction: Replace LF and RF Brake Rotors
Installed the updated brake rotor per SB 13-33-001. Test drove to seat the pads to the new rotors.

Part Qty
FR BRAKE ROTOR (6006420-00-A) 2.00
SVC FR BRAKE ROTOR W/ AS-CAST 2.00
OUTER HAT (1025099-00-A)

nickjhowe | March 20, 2014

On the plus side - got 5.8.8 last week

On the negative side - I finally got bit by the 'cracked windshield' problem - 14 months in my front windshield broke for no reason. It was parked at the airport and when I returned to it the windshield was cracked starting part way up the A-pillar - the classic fracture problem for early VIN cars.

Taking it into Dania tomorrow for a new one.

nickjhowe | April 13, 2014

Got the new Windshield installed on March 21 (Dania pushed back on the warranty so I just did a zero deductible insurance claim), and had it redone with Photosync film on 27th.

Today (Apr 13) I upgraded my Blackvue DR400 dash cam to a DR550 twin channel model. Now have front and rear full HD 30 fps dash cams. It was very easy to route the cable through the headliner from the front to the rear. I put all the spare cable behind the C-pillar trim. Still running them off the switched accessory outlet, but will probably convert to the non-switched supply behind the grill above the mirror.

Booked in on April 18 to get the new titanium shield and new rotors to stop the squealing brakes. Also thinking about getting a refurbed wheel as I curbed one of my 21's pretty badly.

J.T. | April 13, 2014

@nickjhowe I'm surprised about the windshield situation. I thought replacement was automatic for a range of VINs.

nickjhowe | April 14, 2014

Yeah. Should be. I didn't push it.

J.T. | April 14, 2014

You are a kind and mellow soul, my friend.

nickjhowe | April 18, 2014

Went to Dania today and they installed the new underbody shield and swapped out my rotors.

Also got 5.9

NO2PTRL | April 18, 2014

nick,

I don't know how you have stuck with your car and not called the lemon guy. Any person reading this thread would think three times before buying one.

I have made it to mile 700 with my new P85 and not one problem, but I am expecting the car to begin to fall apart soon. They should have never delivered a car in the state that you posted that your car was delivered in.

Many of these issues could be classified as recalls. I thank all of you early adapters for putting up with theses issues.

Heres is hoping that my upgrade to 5.9 doesn't bring on the clowns.

nickjhowe | June 18, 2014

Titanium shield was installed in 45 min with no problems. Back in April.

Latest (small) problem - as others have, I lost the cover on one of the buttons on the fob:
key button problem

Dania Service gave me a shiny new key to replace it. Looks like the key surface has been redesigned to be continuous rather than have the inserts.

Now awaiting the 3rd generation mats to become available in July so I can get them.

Thanks again to Dania for great service!!

18 months in; 12,000 miles. Still loving it.

AmpedRealtor | June 18, 2014

@ NO2PTRL,

I'm following up on your April post, which was in response to the OP's thread started 15 months prior. You stated:

"I have made it to mile 700 with my new P85 and not one problem, but I am expecting the car to begin to fall apart soon."

Can you please update us? Has your car started falling apart?

J.T. | June 18, 2014

@Amped Perhaps NO2PTRL is using the Tesla definition of soon.

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