Submitted by callisto on March 19, 2014
With all the discussion regarding the New Jersey dealership issues I thought I would comment on my purchase experience in Texas. We don’t have any Tesla dealers in Texas and my purchase experience was wonderful. No idiot car sales people, no price haggling, no dealerships. Very easy and very professional. There is a Tesla showroom at the Galleria mall in Houston. I made an appointment on line and test drove the car from there. Then I went back to my office, went on line and ordered the car. I got exactly the car I wanted. I looked at a LOT of the options and their costs and ended up ordering EXACTLY the car I wanted. A few days after I ordered the car, I got an email from a Tesla delivery specialist located in Ohio (of all places) who was very knowledgeable and helpful. He helped me get the final payment to Tesla and a few days after that, the Houston Service Center (NOT A DEALERSHIP) called to tell me my car was there. I made an appointment and went out to pick up the car. It was waiting for me in the front of the SC. I was thoroughly schooled in the workings of the car and that was that. It could not have been any easier or more professional. I did have to take the car to get the safety inspection but I have to do that on all my other cars every year and I did have to go to the county clerk’s office to pick up my tags and pay the sales tax. Maybe two or three hours total time during which I was driving and playing with my new toy.
Recently one of my employees was up for a new car. He wanted a pick up and “built” one on line. Then we had to take a hard copy of the options list to a dealer to get costs. Sales guy tried HARD to sell us a truck that was on his lot. We insisted that we wanted the truck as specified. About a week later the sales guy called and told us that the truck was in. Seemed fast but he told us that he had found the EXACT truck we wanted at another dealer. We went (checkbook in hand) to pick it up only to find the bed length was different than specified. FINALLY dealership agreed to order the truck we wanted… three weeks later.
I MUCH PREFERRED the no dealer purchase experience. The Tesla purchase experience was easy and enjoyable. I felt like I was in control. I will be hard pressed to have to go back to a dealer situation again to buy a car for me.
I don’t think Tesla is missing anything by going without dealerships.