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No internet

No internet

My car lost her connection this afternoon and I can't seem to get it back. I drove it the whole afternoon and evening around areas where my phone has great reception and the car normally too. I have reset the system twice now (with the scrollingwheels on the steeringwheel) but this doesn't seem to help.

I live in the Netherlands (Amsterdam area), anyone else experiencing this problem?

NKYTA | November 9, 2013

OP, no not experienced that. Though here in NorCal, AT&T reception can really suck at times.

Did you reboot both the LCD and the dash? If so, sounds like you should call your service center.

bramhilgersom | November 9, 2013

@NKYTA I haven't experienced any bad reception in this area before thats why I'm worrying. I did the reset by pressing the srollingwheels on the steeringwheel untill the screen turns black. The dash stays on during this reset, how do I reset the dash?

I already called the servicecenter (in The Netherlands) but they are closed on weekend evenings/nights.... (it's evening here).

NKYTA | November 9, 2013

To reboot the dash, hold down the two steering wheel buttons above the scroll wheels for ~10 seconds. Not sure if that will help, but it's worth a try.

Bighorn | November 9, 2013

I think the scroll wheel reset is more robust if you have your foot on the brake. Someone will correct me I'm sure, if not.

bramhilgersom | November 10, 2013

Tried both reset options again but unfortunately no succes, the car now has problems because of the lack of internet. The time isn't correct anymore and I can't change it.

I really hope there is a way to "reset" the internet by removing the simcard or something but I can't find it anywhere.

Bighorn | November 10, 2013

Hopefully, tomorrow morning your service center can provide some insight via remote telemetry and get you reconnected. Aside from the unease of this malfunction, I presume the car is still driveable.

Captain_Zap | November 10, 2013

I called Ownership when I had a similar problem last December. I only got a signal while directly underneath cellular towers. They had me go through all the boots and they checked the car logs and it was determined that I had a bad cellular antenna. It was replaced and it has worked fine ever since.

joe.white | November 10, 2013

This started happening to me today around 1pm . I'm in california. Display says "Maps Unavailable" so I tried the web app and it couldn't connect either. And I have 4 bars on the 3G connection. Rebooting didn't help. Guess it is a service call tomorrow.

Captain_Zap | November 10, 2013

@joe.white

That is different from the problem that I had. My dash would only display one or no bars on the 3G indicator.

KendallPB | November 11, 2013

There is a fuse you can yank and put back in after a couple of minutes. I believe if you search teslamotorsclub.com, you'll find a thread--maybe even with pictures. Basically you open the frank and wrestle the cover just in front of the windshield off, then remove a cover on one of the blocks of fuses (I forget which) and yank/wait/replace one of the fuses (I forget which).

I've done this once, when in a no-3G-coverage area overnight, so a simple reset wouldn't do it. That's a known problem, though I don't know whether this is your particular problem, @bramhilgersom and/or @joe.white...you don't say whether you were many hours in a no-coverage area or not (if not, normally a big-screen-reboot fixes it, I thought.)

Captain_Zap | November 11, 2013

I think that you can find the fuse information in these threads too. I think that maybe kleist did it once before. I may be mistaken about who it was though.

bramhilgersom | November 13, 2013

The problem was bigger than I thought, i brought the S to the dealer and they had to replace the whole screen and computer behind it. The mechanic told me that the problem was that somehow the router downgraded itself to the lowest firmware version possible. This version is not compatible with the Tesla software only to the basic Linux system.

They couldn't figure out how this happend because I didn't do any software update or anything. I looked like the car just "lost" it.

The new screen works great now.

bramhilgersom | November 13, 2013

The problem was bigger than I thought, i brought the S to the dealer and they had to replace the whole screen and computer behind it. The mechanic told me that the problem was that somehow the router downgraded itself to the lowest firmware version possible. This version is not compatible with the Tesla software only to the basic Linux system.

They couldn't figure out how this happend because I didn't do any software update or anything. I looked like the car just "lost" it.

The new screen works great now.

Brian H | November 13, 2013

Hoid ya da foist toim. ;)

rick | May 10, 2016

For everybody having the same problem; I had it too today (11 May 2016; also in the Amsterdam area). A reboot of the main screen (pressing the steering weel scroll buttons) helped in my case (hope it stays ok).