Submitted by robert on May 8, 2013
I have had my Tesla Model S for 4 months and overall I am thrilled with it. However, I've had a fairly minor service issue for 4 months (the body armor was not installed correctly). I have tried to be super patient, especially given how minor the issue, but now I am starting to wonder if I should be concerned about what would happen if I needed real service. I've called Tesla service (main and local) many times and each time I was promised a return call that never happened. Finally, I scheduled a specific time for the work to be done while I was out of town, arranged for access to my house and garage, codes, etc. Got back from my trip and the car had not been touched, and no call, nothing. This even after I called from my trip and confirmed the day before the scheduled service date.
Now when I call the Tesla service, there is a very generic message, no voicemail and the "backup operator" is also unavailable.
I just purchased the extended warranty so I hope I did not buy extended poor service. Anyone else concerned?