I am starting this thread because I want to create a space where owners can report the horrendous service experiences they receive from Tesla. My latest service problem with Tesla is currently ongoing with the White Plains, NY service center. After loving the car for the first 3 weeks, my Model S suddenly stopped charging correctly and giving me a "12V Battery Low Error". Upon taking the car to White Plains service, I have experienced:
1. A lack of communication (6 times they said they would call with an update and they are currently 0 for 6 -- I have had to contact them myself well after their promised update time)
2. Cluelessness. Upon dropping off the car, the service manager said "yes, we know exactly what the problem is. We have seen it before -- a simply replacement of a part". When I called later the tech said "we haven't done anything but it is charging fine"--no awareness of the underlying issue.
3. Outright lying. We have ordered the part it will be here tomorrow morning and you will have your car back tomorrow. When I called today--a day after the car was promised since I did not hear from them--I was told "we just figured it out, have to order the part. ETA - don't know."
So I am stuck driving their Enterprise rent-a-car Compact and stopping regularly at gas stations for now. As an aside, don't believe the hype around Model S Loaners--the Service Center tech laughed when I inquired about that saying you cannot believe everything in the press releases.
As early adopters, I suppose we have to expect some bumps in the road as the company is built and the technology advances. However Tesla does not need to reinvent service -- some companies do it well. When I take in my BMW, I get great service -- perhaps Elon should hire someone from them.
Anyway, post your bad service experiences in this thread. I know there are more out there -- I was commiserating with another owner as we were waiting at Enterprise for our "loaners". Perhaps if we get enough people raising their hands, Elon will pay attention.