Submitted by sueinsanjose on October 23, 2012
Have had our S for a little over a week now and only have one issue with the heater. Called Tesla support and talked over my issue. I then revived a call back (less than 30 min's later) and was told that someone logged onto our car and found the issue. We are now waiting a good time to get the issue (it is hardware) fixed.
Last night I called Tesla support to request an adapter for a 6-50 outlet at 5:30pm. I talked to a representative and he said he would meet me at 7:30pm to give me one. Same day personal delivery!
I know that some people don’t like the $600/year maintenance charges, but remember Tesla is doing something different then all the other car manufactures. I know $600 sounds like a lot, but the examples I used saved me how much time / money? I didn’t have to take any time off from work to drive to a dealer and leave my car with them? Then to have a Tesla employee meet me to bring an adapter to me is incredible.
I also posted this in the $600/year maintenance charges topic, but know that a lot of people are not reading that one, so made a new post to talk about my incredible experiences with Tesla support.