Submitted by srud0927 on October 6, 2018
Just picked up my dual motor M3 and had a front drive unit failure within the 1st 50 miles. Now it has been sitting at the service center for over a week with the hope of getting a replacement part (a new front drive unit) in another week. I have really enjoyed driving the car for the brief time I had it. The VW loaner they gave me most certainly pales in comparsion. While the technology, driveablilty and responsiveness of this car is truly in an elite class of its own, the customer service and support has a long way to go to be in line with other premium auto makers. They have been a bit non-existent through this experience and would appear to be oversaturated and unable to deal with the volume of demand they are experiencing lately.