The app keeps popping up a white screen which says "unauthorized"

The app keeps popping up a white screen which says "unauthorized"

I've been using my Tesla for iPhone app for 2 years recently it simply shows a white screen saying "unauthorized". I've deleted and redownloaded the app and I've changed my password (which I had no trouble doing) yet it continues to not display any of the information simply "unauthorized. Has anyone else had this problem? I've been on hold with Tesla support for 30 minutes and counting.

MoDevils | January 6, 2019

I experienced the same phenomenon today. Were you provided an answer/solution? Thanks

jimglas | January 6, 2019

Mine works fine, so it is not their server.

jjgunn | January 6, 2019

What iPhone & what iOS version? May need an update.

jeffrobinsonslc | January 8, 2019

When you are on the white screen, tap the upper right corner a couple times where the loot box usually is. They are aware of the issue, but that will usually get you past the white screen.

MisterBee | January 9, 2019

I get the same problem using an iPhone model x