Submitted by jollyjolly on February 13, 2019
Tesla installed a system (California) in August/September 2018. Great customer service, and I payed full cash for a fairly large system.
PG&E asked a simple question in October, and since then Tesla has not responded. Tesla customer service has been unable to give me any response.
(The question was about a conduit, and what the purpose is).
Tesla has not sent anyone out to look at the system install. (I know, since we're in a gated community).
I've sent Telsa photos of the conduit, with hopes of getting some progress.
So it's over 6 months since install. A 5 minute visit would answer PG&E's question.
Anyone else have this problem? Any advice how to make progress?
Note Tesla customer support has been very friendly and supportive. But my efforts to ask for escalation have failed.