With all the griping that's been going on about Tesla's customer service, I'm happy to report that my local Service Centre here in San Diego still treats me in much the same way as before, which is very well indeed.
Our Model X suffered some water damage in the roof liner above the driver's seat, probably due to the heavy rainfall we received last winter in Southern California. I was finally able to to bring the car in for repair yesterday. Not expecting very much anymore in the way of customer service, imagine my surprise when I was handed the key fob to a December 2018 build Model S75D! Still in relatively good cosmetic condition, about 10,000 miles, but no A/P.
Providentially, in over two years of ownership, I've not had much occasion to bring in any of our Teslas for extended stays at the service centre, but when I did, I had always gotten a dreaded ICE vehicle - until now.
Our Model X will not be available to me until this weekend, or maybe after Labour Day. In the meantime I'm happily driving around in my Tesla S loaner...is it strange that I took the time to give it a good hand wash and interior vacuum on my driveway? My neighbours certainly think I'm weird...I wouldn't have even considered washing my previous loaners, a BMW convertible, a Volvo and a Dodge.