Submitted by ann on November 29, 2019
I picked up a 2018 Model X 75D in a private sale at the beginning of the month. Love it! BUT I can't get it to download the latest software update. I have connected it to our WiFi at home, and it sits about 10 feet from our router. I have tried the Scroll wheel reset, and the power off reset, but it never starts downloading. I have also emailed Tesla Customer Support, but they are very slow to respond. Anyone else have this problem? Suggestions?