Submitted by Petunia on Sat, 2015-06-06 11:35
What is the best place to file a complaint that will reach an executive team level?
We completed pre-financing application and indicted the day of order we would be leasing. That was 57 days ago on Apr 11. Today, the day of delivery, it is cancelled late in the afternoon (after we called for the 3rd time wondering where it is!). The paperwork isn't submitted from Tesla's leasing company, and they're closed. Not going to happen today.
We followed up throughout the waiting period several times. I'm not sure what more we could have done. Someone dropped the ball.
A really crappy thing to be surprised with. Now we're home for the weekend with big dinner plans to make our first drive, but no car. Really f*ing pissed.