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Solar Roof deposit refund

Solar Roof deposit refund

I recently asked Tesla for a refund of my $1000 deposit since no one has contacted me for over 9 months.
Anyone else asked for a refund? How quickly did Tesla respond?

Babaron | 27 June 2018

Where are you located?

adamledwell1 | 19 July 2018

Hi Druid. Did you every get Tesla to contact you? I cancelled my order and have been waiting ~8 months for a refund of the deposit.

scott.witlin | 22 August 2018

I had the same issue. I waited a year and no one contacted me. I requested my refund and now have waited about 3 months and not received anything. Anyone know the best way to follow up with Tesla?

Patrick | 24 August 2018

Adding another refund request to the list. We just cancelled this week after hearing of a likely 2-3 year wait from a Tesla Energy rep here in Florida.

The site said the credit will appear on our credit card within 30 days. If not I assume one can just call Tesla and request the refund in person.

jeschneider | 29 August 2018

You are able to cancel the refund yourself, if you'd like, through your MyTesla account. If you click "Manage" on your Solar Roof reservation, you can cancel the reservation right there.

kobeboy1000 | 11 September 2018

I HAVE BEEN IN CONSTRUCTION FOR OVER 35 YEARS.....THEIR ABILITY TO INSTALL YOUR SOLAR ROOF IS COMPARABLE TO THEIR ABILITY TO CURE CANCER. RUN FOLKS, THESE ARE THE HIGHEST LEVEL IDIOTS....PERIOD. I HATED MY BUY PROCESS FOR MY GF MODEL X AND THESE IDIOTS ON THE SOLAR SIDE ARE ARGUABLY MORE PASSIVE AGGRESSIVE/MORONIC. COULDNT HATE THIS COMPANY MORE. HOPING MY GF CAR BURNS DOWN SOON SO WE CAN GET RID OF IT. F TELSA F DIPSTICK ELON....

acegreat1 | 13 September 2018

Kobe it sounds like you worked in that field for 35 yrs. You should take your girls car and drive it off a cliff. Do her a favor. Do u all a favor. But knowing Tesla's,,,, you would survive it

acegreat1 | 13 September 2018

us*

acegreat1 | 13 September 2018

us*

blakeborup | 20 September 2018

I cancelled my order approx. 7/15/2018. I've heard nor received nothing. I assume this is now just money lost. And a good lesson relative to dealing with Tesla.

mamirahmadi | 20 September 2018

Cancelled my solar roof order in April and haven’t get the refund yet. I have called them many times and each time they gave me a different answer and no money yet! Very frustrating!

rlhpublic | 25 September 2018

I'm out $2K - put down deposit for slate and standard roof tiles. Anyone interested in joining a class action lawsuit? There must be enough of us to make it worth a Texas attorney's time...

rlhpublic | 25 September 2018

I'm out $2K - put down deposit for slate and standard roof tiles. Anyone interested in joining a class action lawsuit? There must be enough of us to make it worth a Texas attorney's time...

Patrick | 1 October 2018

Cancelled and received refund check by mail about 3 weeks later.

HUNTERR | 16 November 2018

More than 4 months since I cancelled - anyone other than Patrick actually get their money back? I really don't want to sue these people, but I am afraid that their cash flow problems mean they aren't going to return my deposits.

HUNTERR | 16 November 2018

Update: actually got through to a human being on the phone a few minutes ago and have been promised resolution in 3 days. Will update one way or the other in a few days.

aamacdowell | 17 November 2018

Its been 3 months now since I cancelled. After 2 months I phoned - got a response to forward my deposit email confirmation - that they would have anyway if well organized. Still zero response. Looks to require more hassle. Doesn't look promising for the other deposit on the tesla car.

naomi_akita | 20 November 2018

What is number to contact to get refund?

andrewbstettner | 5 December 2018

Add us to the list of folks with no refund. It has been 6+ months since I cancelled on the Tesla website. I called and spoke to Amanda at Tesla at the end of October and she asked for a little time to look into it. Still nothing. I just emailed her to ask for an update. We will see if I get a response.

matthew.mickley | 21 December 2018

It’s been at least 3 months since I cancelled this. No refund. I checked last month and my order wasn’t cancelled?!. I cancelled again and called support. Ultimately I was disconnected and never spoke to anyone. I suspect this is related to cash flow problems. This company is an exceptionally poor communicator. It’s costing them some solar roof sales.

matthew.mickley | 21 December 2018

It’s been at least 3 months since I cancelled this. No refund. I checked last month and my order wasn’t cancelled?!. I cancelled again and called support. Ultimately I was disconnected and never spoke to anyone. I suspect this is related to cash flow problems. This company is an exceptionally poor communicator. It’s costing them some solar roof sales.

haiprakash | 27 December 2018

It has been 3 months, I cancelled the contract. There was no response on the refund. Horrible service.
I am worried that it is lost. What is the best way to get my REFUND. PLS HELP IF ANYONE IS SUCCESSFUL

adamledwell1 | 28 December 2018

Same boat. Cancelled 1 year ago and still no $1000 refund despite multiple additional requests. I'd be willing to join a class action lawsuit. I'm thinking of having an attorney send a letter as well.

I got this from a person at Tesla back in July but then he never responded again:
------------------------------
Hello Adam,
I will forward this request over to My finance department so that they can investigate the cause of the delay. In the meantime, could you please provide me with your current mailing address in the chance that we must mail you out a physical check?

Best Regards,
Andrew Garcia | Specialist, Inside Sales
6569 S Las Vegas Blvd Ste 200, Las Vegas, NV 89141
p. (725) 223-2594 | garciaand@tesla.com

hillary.hardt | 4 January 2019

I had deposits on the solar roof and the model 3. I requested a refund on the solar roof last June when I had to replace my roof. I reached out several times and got bounced around from department to department, often reaching a complete dead end. Out of frustration, I cancelled the model 3 deposit last fall and receive that refund immediately. Willing to join a group effort to collect our refunds.

henryhu1 | 13 January 2019

same problem. never got the refund from solar roof deposit after cancelling back in Sept of 2018. Called them multiple times. I was promised on the phone to receive the refund but nothing came through on credit card or in the mail.

eva95678 | 19 January 2019

Same here! I called Tesla energy customer service 4 times to get my $500 deposit back! but no actual progress. We canceled the solar roof project over 6 months ago!! If anyone is going to have a lawsuit with them, count me in.

dancinginpinkheels | 6 February 2019

Also waiting for a refund... I spoke with someone from customer service today, and she claims that the team was notified last week regarding my refund. But it's been 2 months since we last spoke with the salesperson (who was also MIA!) and started this 6 months ago! Apparently our salesperson emailed the team that manages refunds, and they have to open a service ticket to begin or expedite the process. But no commitment to give our money back as of yet...

sschaem | 11 February 2019

I canceled my order, and I think it took about 2 weeks. No communication from Tesla, I just saw a credit on my card.

I really wanted this product since I need to re-roof, but I cant wait another year.

Cant be mad at that, but Tesla should communicate better so people can better plan their construction/roofing projects.

SO | 24 February 2019

Where is HUNTERR’s update?

brad | 19 April 2019

I just cancelled my deposit, placed in May 2018. Just now read this forum and honestly I am concerned that it's going to be a huge hassle to get my money back (and probably can no longer dispute the charge with Amex since it was so long ago - although they have helped me fight similar situations in the past.) I'm rapidly losing faith in Tesla's ability to roll this out. Also the federal tax credits start phasing out after this year, so I'm going to look at other smaller projects for my barn roof instead of the house. I was interested in the SLATE product since my historic home has a 100+ year old slate roof.