Tdreamer, wish we had your service center (Just had my front half shafts replaced for the second time)!
What started out like a dream, with every concern solved with a smile at our service center (Bellevue, WA), has mostly turned into a series of talking points about "normal operation" which are more or less just excuses for things they can’t or don’t want to fix (flickering map screen, door and panel alignments, poorly fitted trim in multiple places, and worst of all, the front end shudder). It seems that everyone we talk to says the same thing to deflect complaints (do they hear them that frequently?).
Our 100D, with all the add-ons and pre-paid options, is in for its 1st annual service right now, with just over 14,000 miles. In addition to the annual service, I asked them to fix a grinding driver's door window (2nd time this is needed), and address the shudder which now happens, to one degree or another, every time we accelerate. In the early days of ownership this didn't happen at all. After a while we’d notice it when the suspension was raised up. Now, sadly, it just happens all the time.
In the beginning, we took test drive MXs out for 3 separate weekends (3 different cars), over about 6 months while trying to decide whether to purchase this vehicle . . . . . and we never experienced this shudder a single time in those cars. I can't imagine buying it if we had.
When I dropped the car off yesterday, I took a test drive with one of the service reps. Before we even left their parking lot, he started telling us how it was “normal operation" for the shudder to happen to some degree (seriously?).
Later I phoned the service manager and she said some degree of shudder is “within normal operation” for the MX. And today we're told they won't fix it because our shudder is "within the normal operation for the Model X.”
I mentioned to our rep that whenever we take friends out now, they’ll ask WTF is that (!) shudder, and then roll their eyes when I tell them that Tesla says its “normal.” But the service reps no longer seem to care.