Submitted by postman on Fri, 2019-12-06 05:03
My Powerwall was installed on 4th November but failed one of its installation checks. The installer said it was a firmware issue which would be remotely fixed by Tesla in the next few days. He also said that the customise features would appear on the app in a day or two, which they did. On 8th November the system failed and has been on standby ever since. The installer came and ran its of analytics over two hours and spent an hour on the phone to Tesla. They don't know what's wrong with it.
A month has passed and I've heard nothing more from the installer and nothing at all from Tesla. The battery is completely empty, taking no charge from either the PV or the grid, so I've asked for my money back. I thought these things were supposed to be reliable and trouble-free?