Submitted by thorvund on Tue, 2019-12-31 05:48
I purchased my Performance Model 3 in September 2018. I received the email about Premium Connectivity ending at the end of this year. I knew it was coming, so I signed up for the subscription and my Tesla Account shows I signed up.
Yesterday, I drove to work before the sun rose, so I didn’t notice that I had lost my satellite map. When I got in the car at lunch, I realized there was no satellite map and that I lost the ability to display text messages. I didn’t think about the connectivity at that time, but did notice that I had 50.5 waiting for me. I left work early yesterday and when I got home, I installed 50.5. Then did a power off reboot, still no maps. Finally I called Tesla and they mentioned that my connectivity had been reduced to Basic on accident, but it clearly shows that I should have Premium and that I had also subscribed. They said it would take a few hours to fix.
Woke up this morning and I am still only with Basic. Rebooted the car again, no dice. I called Tesla and they are still working on it.
Has anybody else had this issue?