We got our Model X this fall. Extremely happy with Tesla experience so far EXCEPT the middle row seats for Model X 7 seat configuration. I thought other families should know about the middle seat experience if they are considering 7 seats option for family as well.
We ordered our Model X in August and got delivery in September and were super excited to get the car. We love the Model X and have been eyeing to buy 7 seat configuration for family for years.
The falcon wings are super exciting for kids - kids love it and their friends love it. Its the 'cool car' for them.
We always intended to use Tesla for all 3 rows - with kids and their friends. However, we soon realized the middle row seats were very difficult to move. The Model X 7 seater configuration has only 'MANUAL MIDDLE SEATS' option, which we were told work as well as electronic seats, but they do not!! (Tesla discontinued electronic seats for 7 seat configuration in Summer this year)
The manual seats really work very poorly compared to electronic seats. And they do not move forward easily to let the third row seat occupants out. For our car, we were surprised how hard it was to move those middle seat including the 'bench seat' and we realized there was something wrong with the middle row seats.
I had to take the new car to Tesla Springfield Showroom multiple times before the service guys understood problem - they were like, hey, these are new seats and really we don't have much experience with it.
Suffices to say, its been a antithetical experience than what Elon proposed as solution to third row entry when he introduced those beautiful middle row electronic seats.
Our Model X is currently back in service-station at Springfield where they wanted to replace those middle row seats. The service guys unfortunately don't have experience with these seats and appear poorly equipped to deal with it and appear clueless.
Suffices to say its not been a happy experience with middle row seats; but we love our Model X and patiently waiting to get middle row seats functional.
At this point, I would recommend not to buy 7 seats option with currently only available manual seats which appear poorly designed and poorly functional (Tesla got shortchanged by supplier??)
You could consider 6 seater option (still have electronic middle row seats, which make it easier to get in 3rd row) instead 7 seats option until there is more information about the new middle row seats.
Would post more updates as it evolves!