Submitted by bobgriswold on August 3, 2014
I was driving my wife and son back from his final JO water polo game, was just merging onto 101 Southbound. When I punched it to merge into traffic, I got the 12V battery warning, and then the car SUDDENLY AND COMPLETELY SHUT DOWN. No power at all. Thank God I was in the right lane and made it to the shoulder.
Ironically, I'm about 1 mile from the Tesla headquarters, and roadside assistance said it would be a 25 minute wait (this was after at least 10 minutes on the phone already).
WTF Tesla! A car should not just shut down that quickly without any warning - very dangerous! Obviously there is a single point of failure in the electrical system that just simply shouldn't exist. This is a total failure in engineering!
I see that others had a good experience with customer service. My experience is anything but good right now!