Submitted by Volker.Berlin on December 27, 2011
On my "My Tesla" page, there is a "customer advocate" indicated with email address and phone number: Steve Davis. I have never talked to that guy, just sent a note once with my new address after I moved. Never received a reply. Since, according to his phone number, Steve seems to be based in UK, and I am in Germany, I assume he is responsible for entire Europe.
Then there are two representatives in Germany, one in the Munich Store, and one in Hamburg who drives around entire northern Germany to offer test drives. I have met both in person, very nice people and always willing to help, but they seem to be unable to look up my reservation in their system. At least they could not provide any comment when I dropped from P#1 to P#3 (EU) and asked them for the how and why. Their knowledge about technical details seems to be approximately on the level of Tesla's official website. Sometimes I have the impression that an avid forum reader might even be ahead of them.
What is your experience with your customer advocate? What is your preferred channel to Tesla? I open this thread b/c in another thread some forum members indicated that they do not have anybody to talk to at Tesla, which I find weird.