Sound Studio Package issues

Sound Studio Package issues

I got the upgraded studio package and have noticed these two issues:

1. On certain songs, the small speakers at the ends of the dashboard crackle. It does this on low sounds in rock music and classical music from all sources (e.g., radio, internet, flash drive) - not every song, but enough songs to be annoying.

2. The fader settings vary for each of the different sources. In other words, I move the fader to +5 to evenly hear the front and back speakers from the flash drive. Then, when I switch to the radio, the sound is all from the front speakers so I have to move the fader to +14 to get it. I may have the actual sources reversed in this example, but I think you get the idea.

Has anyone experienced these same issues? And if so, any solutions?

GeekEV | April 19, 2013

I've noticed #1 as well, but I listen strictly to slacker. I just assumed it was the source material. To me, it sounds like record static and not like an issue with the speaker itself (which would sound different).

kickgas | April 19, 2013

I have noticed that same problem also, with "static" sounds coming from the front passenger speaker by the windshield. Only occurred with internet music & my own USB device. Not with Pandora or XM. I went to my local service center & had the speaker replaced thinking it was a bad speaker. This made no difference. They recorded the noise & sent it to the engineers in Fremont. I have been told this is a known issue & will be fixed in the next firmware upgrade v5. That was 2 mos ago. Still waiting.

ironciti | April 19, 2013

Yes, I have the same exact issue (#1). Was going to have the SC check it out next time I need to bring my car in.

DAZ | April 19, 2013

I also have issue #1 with the front passenger speaker near the windshield.

Misery loves company. Good to know it may not be a defect in just my car.

Getting Amped Again | April 19, 2013

#2 - Dolby Surround doesn't work with the radio. You probably have it turned on, hence the difference between the radio and the USB drive.

Bet if you turn it off your fader issue goes away.

Captain_Zap | April 20, 2013

I've noticed #1 only with slacker so far and not other sources. I have not been able to repeat it on the same songs.

Dolby has improved with updates but it still sounds better when it is off.

I have had the disproportionte fade problem with all sources and weak rear sound overall. The fade is disproportionate to the volume control too. These issues have improved a great deal with updates. They are working on tweaking the system.

The more feedback to service the better. It helps them determine whether it is certain cars that are having issues or a systemic issue.

Robert22 | April 20, 2013

I'm quite content with the standard sound system. Only complaint is the wake rear sound mentioned above. I hope this can be addressed for both sound systems via software.

Robert22 | April 20, 2013

edit: weak

stephen.kamichik | April 20, 2013

I am delighted with the standard sound system.

Captain_Zap | April 20, 2013


I'm running 4.4

I reported an improvement on Dolby with Slacker, but Dolby off is still superior.

I just tried playing music from my USB drive using the fade at the same settings (strongly favoring the rear) I found that music only comes out of one speaker in the rear when Dolby is on.
This is using lossless Stereo FLAC.

I need to do some more detailed analysis with different file types and compare notes with what has been discovered at TMC. I'll report to Tesla what I find.

The front passenger speaker crackle has only happened with Slacker so far and I only noticed it after the most recent updates.

cdabel114 | April 20, 2013

I'm no audiophile, so I think I would be satisfied with std sound. I am however a " featurephile". Are there any features you lose by choosing standard sound? | April 21, 2013

I have standard audio and wish I'd gotten the Sound Studio. Sound studio has more/better speakers and includes a sub-woofer and a larger amp. While the standard audio is good, the low end is a bit weak.

I didn't care about XM or Dolby 7.1 (and the reports so far is the Stereo sounds better than the optional Dolby) - which may or may not be important to you.

DouglasR | April 21, 2013

@cdabel114 - I believe the main features are access to XM Satellite radio and onboard music storage. You need to pay for the XM subscription (in addition to the sound studio package price), and the onboard music storage has not been implemented yet.

thedodds1987 | May 16, 2013

The Sound Studio Package is advertised as having "storage space for over 3,000 songs." I was not able to access this 3,000 song storage space and contacted Tesla. They said the hardware,i.e., the hard-drive, was in place, but they have not finished the firmware. Has anyone else had that problem? Has anyone been given a date for the firmware? It is troubling that they are advertising this capability and yet don't have it implemented (and I was not told about it during delivery). If it matters, I have a relatively recent vintage Model S (VIN ~8500). Thanks! | May 16, 2013

Vintage doesn't matter - it not available on any MS yet. Look for it in a future update, likely this summer.

For now, just put the music on a USB stick (likely you'd need to do this anyway to get it into the MS). The built in storage for songs is estimated at around 16 GB, so you can put far more on a larger USB drive.

FLAC or WAV will give you the best sound, although some users don't notice the reduced quality on MP3s or AAC formats (not Tesla's fault).