Submitted by j.slager on October 14, 2018
Tesla has gone from first rate to last rate. The delivery experience I had was literally a 0 on a scale of 1-10. I recently upgraded my model S and could not get any straight answers. then waited an hour past my scheduled appointment and was lied to several times about waits. Then found out later from my insurance company that the $5,000 enhanced auto pilot is not covered by many major insurance carriers and doubles the price and it supposedly due to self driving which is not even legal in any state yet and not enabled. I asked my salesmen to find out what Tesla knew about all this and called him back twice with no return call.
Many of my functions are not working like auto handle present, I spoke with someone who promised to call me back but never did.
I got the new download and now some of my functions are disabled. I can't find my cold weather functions. Every time I call support the wait is around an hour and today call got dropped 2 times after getting picked up with no call back.
Tesla has gone from first to worst. I hope they can get their act together but I will not be returning as a customer if they don't.