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Tesla CPO 2015 Model 90D purchase experience

Tesla CPO 2015 Model 90D purchase experience

Bought a Tesla and Love it after 1 month of use. Never going back to Gas vehicles. Tesla Stands by its customer service and warranty.

gmhammes | January 9, 2019

Yes please keep us updated as I am about ready to pull the trigger myself. I wonder if it's worth pulling the car fax myself prior to purchase.

Riskdirector18 | January 9, 2019

No need they give you the CarFax? Its the other stuff that you will have hard time getting or confirming.

AERODYNE | January 9, 2019

You can definitely get items 1 and 4, I did. Download the prebuy checklist for a forum. Pick out a second car if you need to reject this one, as you have 7 days to select one. Meanwhile, do all the research you can.

I have not found the 70 point checklist anywhere. Doubt if they will through in any maintenance. These are not CPO's anymore, more like clean cars resold as is. Mine was in Exceptional condition due to prior owner. They blacked out his name on the service records I got later, but I have shout out to Stan from SD, you are the man, love the car and how you took care of it!

2015 MS 85D CPO bought 9/18

Silver2K | January 9, 2019

How about if they provide a OneDrive link or email it to you for #3?

Riskdirector18 | January 9, 2019

Thanks, great pint on check list. I couldn’t find CPO checklist on the forum here. But i could find model 3 checklist. https://model3slo.org/model-3-delivery-checklist/

As far 2nd choice i will look for one. But from sales person I have heard that they are becoming more restrictive in terms of selection and transfers. I am certain if there are surprises due to lack of information upfront I will not hasistate to refuse delivery until they fix problems or find a better car.

Qwiksilver | January 9, 2019

@Risk
Please do keep us informed. I have an 85S already. Considering a pre-owned. I was contacted by a Tesla rep today. I asked for a copy of the 70-point check list, as I want to know what Tesla inspects and what they find. He will hopefully get back to me.
So far I have been unable to find this elusive list in any of the forums.

bryan.hopkins | January 9, 2019

Make sure you follow up with your sales consultant or delivery specialist to get the purchase (sales) agreeement done. Your bank will need that if you are financing. I had many similar issues on my CPO purchase late Dec. More than once, I was ready to kill the deal. I'm glad I managed to stick through the process as the car is a great vehicle.

Riskdirector18 | January 9, 2019

Good call, glad to know its all worth it in the end.

Things I am expecting upon delivery

1. 4 year maintenance complete ( battery coolant replacement)
2. Software updated to the current version 9.0 photos show 8.1
3. Any wheel scuff marks and or body dents dings are taken care of as there were non in the picture as confirmed by the sales advisor.
4. Battery degradation report after battery has been charged fully
5. original delivery PDF / sticker to view full list of options
6. Warranty info

Riskdirector18 | January 9, 2019

Good call, glad to know its all worth it in the end.

Things I am expecting upon delivery

1. 4 year maintenance complete ( battery coolant replacement)
2. Software updated to the current version 9.0 photos show 8.1
3. Any wheel scuff marks and or body dents dings are taken care of as there were non in the picture as confirmed by the sales advisor.
4. Battery degradation report after battery has been charged fully
5. original delivery PDF / sticker to view full list of options
6. Warranty info

bhancharyk | January 10, 2019

You need to watch the latest videos from Rich Rebuilds regarding his CPO buying experience. https://www.youtube.com/channel/UCfV0_wbjG8KJADuZT2ct4SA. Hopefully you will have more luck then him.
I bought a new Model S 75 last year and my experience has been largely positive. I love the car. However, Rich Rebuilds has uncovered some very scary issues that will affect the future resale value of all our cars. Hopefully someone at Tesla is watching this guy.

Riskdirector18 | January 10, 2019

So after some digging looks like previous owner did not do any maintenance on this at least of what Tesla knows of. It’s due 4 year maintenance now. I have asked them to perform it before maintenance let’s see what they say.

No warranty docs yet

Neither any 70 point inspection report.

rxlawdude | January 10, 2019

@bhancharyk, your link is to Rich's rebuilding process, nothing to do with CPOs.

Silver2K | January 10, 2019

bhancharyk | January 10, 2019
You need to watch the latest videos from Rich Rebuilds regarding his CPO buying experience. https://www.youtube.com/channel/UCfV0_wbjG8KJADuZT2ct4SA. Hopefully you will have more luck then him.
I bought a new Model S 75 last year and my experience has been largely positive. I love the car. However, Rich Rebuilds has uncovered some very scary issues that will affect the future resale value of all our cars. Hopefully someone at Tesla is watching this guy.

----------
Resale value? But the time I'm done with my P90D it will be worth a handful of dollars.

Silver2K | January 10, 2019

By....

rxlawdude | January 10, 2019

"Rich Rebuilds has uncovered some very scary issues that will affect the future resale value ..."

bhancharyk added to twit filter.

bhancharyk | January 10, 2019

rxlawdude - what’s “bhancharyk added to twit filter” mean?

AERODYNE | January 10, 2019

I have a copy of the 4 year warranty. Can't believe you cannot get this from your SA. Also have molrony window sticker doc, took a little proding, but...

Go to EVCPO.com and enter the VIN. You will find much more option details than the sticker.

AERODYNE | January 10, 2019

RR is a bonehead. You are wasting your time watching his channel. Watch EE or other channels made by Degreed Engineers.

RX, how do I enable said filter, lol..

moody31415 | January 10, 2019

I recently got a 2016 70D through the "CPO" program. I note they never actually say "certified pre-owned" when you do that. Exterior of the car looked great in the pics... but on arrival there were some issues. Personally, I'd say my experience was sub-par. The interior had some scuffs and stains on the leather. There's a few scratches on the rear view mirror (how does that even happen?!) It took over a week to arrive for delivery. Getting financing sorted out between tesla and my credit union was quite a hassle, but it eventually got there. System was also on a much earlier software build; did the update overnight the first night which went smoothly. Those were the minor issues...

I also couldn't get any details on the 70pt inspection, or service history. I'm taking mine in for the 2 year service next week. I have no idea if that's been done already or not.

I tried contacting the sales rep, the 'support' page, and a few other things, all with basically zero response. It was quite frustrating.

Mine arrived not reset, with the previous owners' details in it - two accounts, with names, home address, and lots of recent locations visited (car was from Vancouver BC, no less.)

I had to figure out how to factory reset it myself (seemed scary at the time - will the phone app still work? will the key still work? turns out yes, it all was fine, but still when there's zero response from the official support lines, that's super intimidating) and 4ish days after delivery, the car wouldn't "start" in the morning - took me 20 minutes to get in touch with the support people who told me how to reboot the car.

So the first week was SUPER rocky, but after that it's been mostly OK. I've had it a bit over a month now. I got a leak in a tire - took it to les schwab to get repaired, which was great on their end... and while they had it lifted, I took a peek under the car - note that there are no under-body pics when you buy a used car. There is a large hole - I'd guess around 3" x 9" - in the bottom of my car near the front passenger tire. I'm quite concerned about that. Very visible scuff marks on what I presume is the front engine - I didn't get a great look at that, didn't have too much time to check it out. Looks concerning. Definitely going to ask about it at my service next week. Les Schwab also tells me the tires are close-to-low on tread; about 3-4mm? Like if it was 1 more mm less they'd recommend new tires, but they're low on life already. I didn't expect that from 2 year old tires with 24k miles.

Anyways, curious to see what the 2 year checkup says, and what they say about the gaping hole in my bottom. Wonder what that does for battery heating in the winter... /sigh

Here's hoping it's much smoother sailing from here on.

moody31415 | January 10, 2019

Oh one note - on the sales agreement - basically what happened for me was they sent it out literally the day before delivery. I had to rush to my credit union, get the loan paperwork sorted out (that took forever) to have them give me a check to give to tesla the next day.

I and then I found out I have to 'setup an appointment for delivery' at the service center. Good thing I called beforehand to make sure everything was ready - so luckily I was able to get an appointment for the next day, but still, quite the hassle and unnecessary miscommunication. VERY different from buying a car from a regular car dealer.

bhancharyk | January 11, 2019

I have been following Tesla since 2005. I am a huge fan and fully support their mission. So much so that I finally put my money where my mouth is and bought a new Model S 18 months ago. It cost 2X more than any previous car I ever owned. But no previous car ever brought me so much pleasure, so it was worth it.

I’ve watched countless YouTube videos about Tesla – including those from Engineering Explained and Rich Rebuilds. I don’t know if RR is degreed or not – it doesn’t matter, the man has balls. Most of his videos explain the trials and tribulations of repairing written off Teslas. Despite the negative connotations of some of his video titles, RR is not a Tesla troll.

As a degreed Electrical Engineer and car enthusiast myself, I watch RR because his videos offer a rare opportunity to see the inner workings of the car I own. I really appreciate the incredible engineering that has gone into these cars. RR’s last few videos chronicle his experience buying a used CPO Tesla through their website – it isn’t pretty. From this, along with the many CPO postings on this forum, it is clear that there are some major problems with the CPO process.

I absolutely want Tesla to thrive. With major competition coming, Tesla needs to be on top of their game. As a community, we are not doing them any favors ignoring obvious problems that other manufacturers do not have. If the process of buying, selling and repairing used Teslas is a nightmare, be assured, the resale value of our cars will be affected - along with the long term viability of the company.

b8schris | January 11, 2019

Tesla will let you move your deposit to another car if that one doesn't work out in person

rxlawdude | January 11, 2019

@b8schris, but at that point, most people will have financing set up for the VIN and description of the car they originally ordered. So that creates an entirely new set of headaches that no one should have to go through.

Riskdirector18 | January 11, 2019

@moody31415 same here waiting till last minute. by my bank was on the money when it comes to paying Tesla they instant wired funds no problem.

I agree with the pain of dealing with Tesla Sales and Delivery. Communication is bad. I had to send over 20 emails and I still don't have the following. Delivery is tomorrow.

1. Warranty PDF agreement for my car as outlined in the terms and conditions document. Email You sent me is not good enough, I need a warranty agreement for my car. You promised PDF but I haven’t seen it.

2. Confirmation that 4 years (break fluid refresh) service is performed on the car by Tesla as service is due now. Previously you promised that it will be done but I need to see this done prior to taking delivery.

3. 72 point Inspection report. Tire tread and breaks, battery health readings (degradation report).

Riskdirector18 | January 13, 2019

Nice car but sucky sales and delivery processes. Many improvements can be made.

skertz | January 14, 2019

My 2017 S 75 was wrecked Oct24, spent 6 weeks with insurance company to get to 2 different shops, tear down, 3 estimates, multiple insurance rejections based on the price and finally a check after it was totaled. 6 weeks! Day after check I spent a day shopping for CPO with a rep. Spent 4-5 hours on the phone. Finally decided and placed my order with $2500 down. Told in 2 weeks. Different rep emails me after 2 weeks, says if I need anything let them know. Yeah - ETA. Not a word for 11 days. More calls to local service shop. Oh yeah its on its way. 3 different appointments, told it was on the truck multiple times. Hauler issues. After 5 weeks - finally told, yep on a truck Monday and be there on Thursday. Come Monday/Tues no word, sent email Wednesday morning. No response, called and guess what. It was still not on the truck. Cancel order, Thursday went to a local dealer and bought same exact car (everything incl color) about 400 numbers off VIN of the CPO. . I spent 11 weeks without a car. Rentals, borrowing a coworker's, my wife's, kid's car, work from home, holidays. Yeah 6 weeks with the insurance company but 5 weeks to put a car on a truck and Tesla charging $2000 delivery fees too boot and can't find someone to drive it from FL to AZ. I could have flown there and drove it back. So my question - Did Tesla actually "own" the car?
P.S.
Had to take check back to bank, re-apply for another loan since it was >30 days and different VIN, rates went up, took another hit to my credit for the new loan application.

Riskdirector18 | January 21, 2019

Tesla Concerns after 1 week.

1. Computer crashed while driving noticed on 01/13
2. Tire pressure light on. check tires and breaks
3. Screeching Cabin noise while driving over 60mph
4. Window glass cracking noise when rolling up the driver side
5. Charging makes loud noise
6. Replace 12 v battery message
7. 2nd key not working noticed 1/12
8. 4 year maintenance is due
9. systems are powering up message. Black screen

Lavw5670 | January 21, 2019

Does your two year, 100,000 miles maximum odometer pre-owned limited warranty cover some of this or all of it?

doctorsmile | January 21, 2019

I would think it would do all except Replace 12 v battery. & 4 year maintenance

Riskdirector18 | January 26, 2019

Why wouldn’t it be covered when I just purchased it a week ago. It has only 46000 miles on it. They said 12 v battery will be replaced. For maintenance I purchased a 3 year maintenance loan lan so that might come handy.

Riskdirector18 | February 4, 2019

Amazing customer service to deal with all warranty issues.

SO | February 4, 2019

I turn off energy saver and leave always connected on. That way I usually don’t have that waiting to power up message.

SO | February 4, 2019

Once in a while the computer does crash. I think I had it twice in 2 years. You can reset by pushing both scroll wheels down for a few seconds. Can be done while driving. But probably shouldn’t.

For the rest, service center should be able to look at.

SO | February 4, 2019

After a software update, it’s good to do a reset.

Kboy | May 14, 2019

Hello all... here’s my 2 cents.
Ordered a CPO model S 85D on 4/26/19 with a $2500 deposit. Picked up at Paramus, NJ location on 5/11/19. I was “passed along” to four different people along the way... Joseph sales team, Jana inside delivery advisor and Steven, Sean senior delivery specialist. It was all thru email except one call after I got the delivery date to make sure I’d have everything in order when I arrive to pickup the car. The first time I asked when the delivery date would be I received a response with either may 10 or 11. The issues I encountered were mainly just dirt on the inside, stains and smudges that were all easily cleaned off with a cloth and cleaner which led me to believe the inside hadn’t been detailed. Also the passenger side headlight had a lot of water/condensation behind the lens, which I had to bring to their attention instead of them bringing it to mine. Oh and a scratch on the driver side mirror little longer than an inch which they buffed on the spot. They Told me they contacted closest service center to have light replaced and that service center would contact me.
Other than that the car is Niiicccceeee!!!! :-D