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Two of my back window heating elements are knocked out. Is this going to be in tolerance? anyone else?

Two of my back window heating elements are knocked out. Is this going to be in tolerance? anyone else?

I confirmed that 2 of the orange heating element line that are embedded into the back window are out. It’s obvious visually and then I even ran a flir thermal gun over it. Cold as ice. This is going to require a new glass piece since there is likely an open in them? Not sure if I should gripe it out and ask for a new window or not. I hope they don’t claim it as acceptable / in tolerance. I might poke around and see if I can grab the pinout and see if they are open with a multi meter.