Submitted by stevec195 on December 14, 2019
Well, happy anniversary! Thursday marked 1 year in my continued effort to address paint issues present at delivery. The day after my model 3 was rolled off a truck in the dark at a Walmart parking lot, I contacted my delivery representative via email regarding the cars poor delivery prep including paint smudges. This led to a rabbit hole of what I feel we’re intentional voice conversations instead of text spanning two different people with “full” voicemail and no ability to follow up on progress. Later, photos were taken by a local Tesla “pop up” shop that were disavowed; promises to find a local pant shop by same for warranty work-also disavowed. Eventually a reliable chain of written communications was established with a larger Tesla service center in New Orleans, that I felt sure would resolve my issue (including being instructed to take the car to approved body shop 2+00 hours away). This was followed by numerous emails and texts to the service manager whereby my queries were not answered in a timely manner or which led to cryptic responses like “I’m checking with my manager”. Finally last week, after not hearing back again on the progress of my resolution, I wrote again seeking clarification of progress. I was informed that I had waited “too long” to file a claim. Sorry.
So here I am sitting on $4K repair bill for a defect that can be found in spades on YouTube in about 10 seconds.
Words to the wise: Don’t ever accept a vehicle in the “field”. I noticed my problem as soon as I got home in the lighted garage. I never would have accepted this vehicle out of a delivery center.
I’m the truest of Tesla believers that will not be in a position to recommend the brand to my friends based on my experience; despite the fact I love my car. DOES ANY ONE HAVE A CONDUIT TO A HIGHER AUTHORITY THAT VALUES REASON? I’ve tried my delivery manager and even Tesla press relations-nothing!