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Please can someone from Tesla please contact me regarding UK release of the backup gateway

Please can someone from Tesla please contact me regarding UK release of the backup gateway

When I bought a PWII last August I requested a Backup gateway. I was told after it was installed that the backup gateway would follow shortly.
Well "shortly" has turned out to be a considerable length of time. September turned to early 2018 then April 2018 and still no sign of one.

A month ago I tried Tesla support but they advised me to contact Tesla sales. I emailed Jerry Hamilton at Tesla sales UK but he didn't care to reply.

I reserved a Model 3 on the basis that there was no viable alternative in the UK but this silence is getting me increasingly worried. Maybe a Hyundai Kona EV would be a safer bet.

My forum ID @gmail.com will reach me.