What service package are people buying?

What service package are people buying?

Picking up a Silver 85 tomorrow and wondering what service package people have been buying and why?

Thanks for any insight.

jat | June 9, 2013

I got the 4-year prepaid without ranger service. I figured I won't use ranger service 5 times, so I will be better to pay as I go if I need it.

bmwfan | June 9, 2013

I bought the 4 + 4 year without ranger. Will also pay as I go of ranger needed.

richardngordon | June 9, 2013

4 + 4. They are transferable so even if I should trade it in on a newer model in the future, the new owner will get the benefit and it will add value. No Ranger, live too close to the Service Center. The discount is better than bank interest, but not as good as Tesla stock.


ORWA | June 9, 2013

Good point Richard. I hadn't heard yet that the service was transferable. Thanks for the insight from all that have responded.

inverts | June 9, 2013

4+4+R. drive 25K/a, so in fact it is just a 4 year plan, expect to keep car at least that long. R for convenience.

David70 | June 10, 2013


I need the R. I'm 260 miles from the nearest service center and I plan on doing long distance (Spokane, WA to Southern, CA and Spokane to Columbia, MO) about once a year.

JZ13 | June 10, 2013

I didn't buy the service. After the improved warranty announcement I didn't see any reason for the service plan. Am I missing out on something?

hademarco | June 10, 2013

4 years no ranger. Comes out to be $475 per visit. Not bad. Didn't get the ranger. They are opening up a service station close to home so no need.

@JZ13, probably don't need the service, but I got it before the announcement and too lazy to cancel. I figure it doesn't hurt to have the car checked out every year, rotate tires, get new wiper blades.

xradr | June 10, 2013

4+4, no ranger. In Fremont (about 3 miles from factory) ... so no need for ranger service.

KendallPB | June 15, 2013

4+4, no ranger; I'm not far (25 minutes) from a service center.

ChrisPDX | June 16, 2013

I skipped the service plan. I can change my own wiper blades and rotate the tires for far less. At year 2, I can also bleed my own brakes or have a shop do it for a fraction of the money. However by year 4, I'll probably take it in as that's when they will do the coolant flush. Unless the process becomes well documented and easy to do, then that's the only time I see myself taking it in to the service center for non-warranty work.

pilotSteve | June 16, 2013

I bought the 4 no ranger. The warranty work done by the Portland service center has been excellent and I like knowing that level of "can do" service will continued beyond the warranty.

I've been very pleased with the quality and responsiveness of my service center!

JZ13 | June 16, 2013

The warranty covers almost everything, there is no need to buy the service.

gasnomo | June 16, 2013

you really need to get your facts straight, you are misleading people. You should go back and read your warranty, assuming you own the car.

I have a 4-year (didn't get the extension), and I bought the tire insurance prior to it being pulled (Best money I spent since I have the 21's and I've already had to have one tire replaced)

J.T. | June 16, 2013


What exactly do you think JZ13 has wrong?

JZ13 | June 16, 2013

Yes cfriedberg, I am interested in knowing what $2,400 buys me.

bfranks273 | June 16, 2013

I bought the 4+4. My experience with the Roadster was that the first service (and it is a late model Roadster) took nearly 6 hours of work. There were a number of things to disassemble and clean, and there were a few warranty component updates. The Model S is a new car out of a new factory. They will learn things and the annual maintenance will be the place they fix them.

There is warranty and there is warranty. I am sure that if a safety item comes up they will get to us with a warranty fix. I have also seen that when I went in for one complaint, they applied certain other warranty (service bulletin) updates. However the Roadster experience tells me there will be car updates that they will not advise you of and will not apply to your car except when you roll in for the annual update. (Then again they decided the car is running OK without it for a given period of time...)

I am sure the first few years there will be a lot of work to do at the annual update. However after 8 years, even 4 years, it will probably have quieted down. So maybe I over spent there.

I cant think of a good example but I wonder if you let the car go for 3 1/2 years and some certain thing fails because you did no maintenance (what could these be? dirty brake fluid, old or leaked coolant, some undetected battery cell imbalance) that they may not be covered under warranty. Right, Elon said there is nothing bad you can do to the battery. But you see what I mean? OK you know how to do brake fluid, but do you know everything that the car might need? But on the other hand the car is relatively simple, you might really be able to drive it for years and not require any service. That is just one more Wow.

DouglasR | June 16, 2013

@bfranks273 +1

I just posted this comment in the "Is a service plan necessary" thread:

I'd like to clarify a couple of points.

First, the prepaid plans vs. the post paid plans.

. . . there is no difference between prepaid plans and post paid plans except in the way you pay. The question of annual vs. four years vs. eight years is a matter of whether you want to pay a fixed amount today, or take the chance that by paying in the future, you can make better use of the money in the interim and that the price won't go up too much. However, you get exactly the same service. Regarding Ranger service, by prepaying you are betting that you will use the service at least five times ($500) over the next four years, or ten times over the next eight years. If you live close to a service center, you will probably have less occasion to use Ranger service. But it is always available for $100 per incident.

Second, the warranty.

True, Elon has said that failure to have annual service will not void the warranty. As a legal matter, however, that was true even before Elon said it. The warranty never stated that it would be void if you failed to purchase annual maintenance and inspection. Even if it had stated that, such a warranty condition would be difficult to enforce. What the warranty does say, however, is that it may not cover problems that could have been avoided by an inspection and maintenance service. And Elon's statement did not modify that provision. Note that we are not talking about the entire warranty becoming void, but just whether a particular repair or replacement will be covered. Moreover, your negligence in failing to have the car serviced must be directly related to the problem your are having or the part that is giving you trouble in order for TM to invoke this coverage exclusion. But make no mistake: if your rear axle falls off because the bolts were loose, and if you skipped the annual maintenance where those bolts would have been checked, you may end up paying for the repair out of your own pocket.

Tâm | June 16, 2013

It's good to maintain your car although it runs well without doing anything to it for a year.

As more cars are on the road, more reports are in, more fine tuning are to be made.

These fine tuning are called "corrections" are not mandatory recalls and like bfranks273 said, it may take practically a whole day to apply those corrections.

J.T. | June 16, 2013

I'm picking up my car tomorrow. Not taking any prepaid service. I will plan on taking it in every 16 months for the "annual" service unless this forum supplies me with enough information during the next 12 months that it would be in my best interest to take it in sooner. I'll gamble $500.00 that the annual service will not be necessary annually. I will not gamble that my car can go 2 to 4 years with no service from a trained Tesla staff.

DouglasR | June 16, 2013


Makes sense to me. However, you seem a lot less risk averse than the guy who wrote that great "Hoping and Planning" post! ;)

J.T. | June 16, 2013



jjaeger | June 16, 2013

There is some rational thoughts in the posts above. The extreme views (on either side) are pie in the sky thinking IMHO.

ChrisPDX | June 17, 2013

In this TMC thread, there's a PDF that shows exactly what happens during a service visit:

It doesn't appear to list wear and tear replacement items such as brakes (will probably last longer then 8 years) and wiper blade replacements (cheap). After I saw this list, I knew for sure I did the right thing in not getting the service plan. That does not mean those that bought it did the wrong thing, not at all. It just means they went a more expensive route to maintain their S. Me personally, I like doing a little work on my own cars and saving money, so clearly the service plan was not for me.

So my plan is to replace the cabin air filter annually (more often then the service plan does), bleed my own brakes (or pay a shop less then $100 to do that) every 2 years, and rotate my tires every 6K miles or so. Only after 4 years will I take it in for the coolant flush, assuming it turns out to be a lengthy or complicated process.

gasnomo | June 17, 2013

Why is it that people thing warranty = service? simply not the case.

Here is what you said that is factually incorrect JZ13: "The warranty covers almost everything, there is no need to buy the service."

This is factually incorrect. Warranty, again, does not equal service. Warranty doesn't cover brakes, tire rotation, windshield wipers, filters, etc, etc, etc. Now, does one NEED the pre-paid service plan, no, you can purchase the available one-time annual service plan for $600. But that, ladies and gentlemen, IS STILL PART OF THE SERVICE PLAN. Note, again, the first option under "Service Plans":

Now one can choose to get zero service, and just pay for when things break that are not covered by the warranty. By all means. But whether you spend $600 for the annual service plan, or spend more for the pre-paid, its still service, and all cars need service, irrespective of the warranty.

JZ13 | June 17, 2013

@ChrisPDX +1

@cfriedberg - read Chris's post

gasnomo | June 18, 2013

Jz13. Nothing in Chris's post refutes anything I've said. English is English. Warranty does not equal service. Period. What you write is factually incorrect and misleading.

J.T. | June 18, 2013

Service doesn't really cover breaks, wipers, filters either. You're just paying for them like an all day pass covers all the rides at Six Flags.

Everyone loves getting something for nothing . . . even if they're paying for it.

JZ13 | June 18, 2013

cfriedberg - I think you should take an English lesson as you are claiming I said "warranty = service" and I never said that. I am not misleading anyone, please don't put words in my mouth. Go ahead and spend $2,400 for brake pads, windshield wipers and annual check-ups. As a TSLA shareholder, I thank you for your extra revenue.

I am quite comfortable believing that the warranty will repair any problems I have. Elon made it quite clear that they want to have the best service of any auto manufacturer. When they dropped the annual service provision of the battery warranty it sent the message that Tesla customers will be taken care of.

I believe the service plan is similar to buying an extended warranty. It's additional revenue and it's the highest margin of any item they sell. Because of these reasons extended warranties are almost always a poor economic choice for consumers. They are "piece of mind" purchases.

jjaeger | June 18, 2013

Just to keep this moronic thread going - there is a separate 'Agreement' that extends the warranty. Try again...

"Tesla’s extended service program covers the repair or replacement of Model S parts due to defects in materials or workmanship provided by Tesla. Coverage lasts for four years or 50,000 miles (whichever comes first) and begins on the date your warranty expires, as long as you purchase this service within 30 days of your warranty’s expiration."

fluxemag | June 18, 2013

I'll probably pay for the individual service ($600) at year 4. And at that point I will probably buy the extended warranty.

zijunhao1 | June 18, 2013

I just paid the full amount to Tesla today. Delivery is this Saturday. I'm not buying service plan.

skymaster | June 18, 2013

Gee Wiz, I like to change my own oil (mobile one) Darn!

I like to service my own brakes and rotate my tires. Yea!

I can't touch much of anything else...Darn!