Submitted by ljrudd on February 27, 2013
My Model S was delivered 2 weeks ago. I was given a nice demonstration of the car and the final paperwork was brought to me. I believe the delivery specialist took the paperwork with him. As I needed this for my California rebate and couldn't find it anywhere, I emailed him to ask if he took the paperwork with him. No response. I sent him another emai, and again, no response to my inquiry. I had to call a Tesla product specialist to get what I needed.
Since last week I started noticing a cracking noise in the panoramic roof. This has gotten worse and today I called a service center. The first opening at the service center, which will take about an hour to get to, is March 25th. So, I am going to have to listen to this annoying noise for a month more. In addition, some "notes" the delivery specialist was going to make about the driver's mirror not moving properly must have been filed in the circular filing cabinet as I never heard from anyone about getting this straightened out.
I know Mr. Musk had a quick response to the New York Times reporter about a "deficiency" with the Model S, but how is he going to respond to the voices of those who own the car and are not happy with the company's response to service problems?I have little doubt these voices could become quite loud.