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Model 3 Windshield Replacement

Model 3 Windshield Replacement

Hi All,

So, my model 3 developed a large crack in the windshield, the service team says they see an impact point, though I’m not convinced this is the leading cause of the crack, it looks like there is a pretty serious separation of the glass at the point where the glass meets the passenger side pillar. Never seen something quite that bad before from a small impact.

Anyway, to make matters worse, this happened almost 4 weeks ago, windshield replacements are on backorder and there is no estimate on when a replacement will be available. I’ve looked into third parties such as Safelite as well, and they do not offer replacements yet.

To make things even worse, this will apparently cost $1200 to replace. This is one of the best cars I’ve ever driven but lack of basic spare parts and high cost of repair really makes me think twice about keeping it. It doesn’t seem that service is able to keep up with the increased volume.

Has anyone else experienced issues with the windshield, any luck getting it repaired/replaced in a timely fashion?

paulpazymino | August 17, 2018

ouch! We just has the rear quarter window busted and its over $600 to repair. So it's funny that the windshield is only twice the cost of that tiny window.

Carl Thompson | August 17, 2018

A BMW dealer wanted $1,800 to replace the windshield on my i3 so at least it's not that bad.

rykemapo | August 17, 2018

My windshield has 3 square-shaped marks on it which look like they were caused by the robot arm during assembly. They look like they could be cleaned off, except they are between the layers of glass. There are various circular fleck marks between the glass as well. They aren't always visible, so I've been living with it. Sounds like it will be a while before I can get it replaced.

anotherholiday07 | August 21, 2018

I'm in the same boat. I call Safelite everyday and they just told me today Tesla has no idea when I can get a new windshield. I have been waiting for a few weeks now.

M3BlueGeorgia | August 21, 2018

@gino.pellicano

Most of he windshield replacement cost should be covered by the Comprehensive part of your auto insurance policy.
For most insurance policies, it doesn't cause your insurance rates to go up.

base428 | August 21, 2018

Just had my M3 windshield replaced after 3 months on the road. A water leak had developed in the upper corner, so Tesla's resolution was to replace the windshield, A-pillar, and headliner. Of the 3 months I've owned the M3, it's been in the shop twice for nearly a month of service work. At least 8 problems have been corrected or corrected to the point where Tesla though it was "good enough". I'm quickly falling out of love with Tesla.....

caniption | August 24, 2018

Just had my M3 windshield replaced. Took awhile to figure out where to get it fixed. Tried Safelite, they said no they don't fix Teslas and refered me to Tesla service center. Tried Tesla service center and they said they don't fix windshield damage anymore and refered me to a mobile service - premier auto glass in dublin. Made an appointment through their yelp and fixed it within an hour. The glass is legit. Straight from the factory. Came out to be $880 after tax.

Magic 8 Ball | August 24, 2018

@caniption Nice!

billlake2000 | August 25, 2018

I'm with blueGeorgia. Don't youse guys have comprehensive? Is your deductible $1,200? Wha?

ljdeloach | September 2, 2018

My M3 front windshield got hit by a rock. Starburst turned into a crack extending halfway across the windshield. The Tesla dealership in Rockville, MD had no ETA for the new windshield. Sent e-mail through Tesla site, got immediate response but it took 8 weeks to get the new windshield. Had to schedule an appointment for installation which was a week later. Two days to install/cure required. The cost was $845 + 6% MD tax= 876.80.

singh_ran | October 10, 2018

My M3 front windshield shows 6 square marks (about 1.5-2 inches x 1.5-2 inches) many times while driving in the night - 3 right in front of driver and other 3 in front of passenger. I have tried cleaning it from outside - did not work. Cleaning it from inside works for few seconds and then the marks come back. Unfortunately, it does not happen always so cannot take it to service center as they want me to reproduce the issue and show it to them. I have always seen it in late nights when the a/c is off but there is no visible condensation on the rest of the windshield. I am sure Tesla can find the cause if they want - seems like robot issue.

rykemapo | October 10, 2018

That's my issue too. There was probably some residue on the pads of the robot arms. Look closely if the marks are between the layers of the glass.

Dbking121 | April 6, 2019

Same problem here. I just noticed a crack in the lower right corner of my windshield. The car is 3 month old. There was no object hitting the windshield the day before. I am convinced this car, although amazing comparing to my other cars, yet must have something wrong with the pressure point around the windshield frames. I am told it will cost me $1000 plus tax.

frolovalevi0 | April 6, 2019

This trail of information makes me feel alarmed. I had my Model 3 for 8 months now. I punctured the front tire when rounding a bent and had to call the special towing truck to get it to the service outfit. To replace that one tire cost me $400! That is terribly high price to pay for one tire. Now I am reading that many owners are experiencing a defected windshield and have to pony up more than $1,000 and even then, they do not know when it will be fixed!!! That is outrageous. If I knew how expensive the fixes are and how long it takes, I would have probably not bought my Tesla. Any idea anybody, as to what other options we have besides going to Tesla shop every time? Some mentioned Safelite ... what is it?

ODWms | April 6, 2019

Here in Florida, its law that the insurance company pays to replace your windshield, with zero deductible in case of damage. I guess I thought that was nationwide?

Marzipan | April 8, 2019

Windshield replacement got expensive on all the cars that have driver assist features with sensors or cameras under the windshield. I payed $960 for my Jeep Cherokee and the bulk of it was for recalibrating all the sensors in the windshield. Its still cheap for 'dumb' cars but once you add all the high tech repairs are getting really expensive.

chiropod | April 8, 2019

I developed a large crack on the roof last month. With no visible impact point, they covered it. At first, they were not sure how long it would take to get one, but after putting me in a loaner, my case was expidited and I had the new roof put in two days later. On the other hand, I hit a pothole, destroying both right rims on my 3P, costing me $1600.

ODWms | April 8, 2019

Wow. Now thats what I'd call a pothole. Not like in my part of Florida where the top, 1 inch layer of asphalt is missing and we call that a pothole.

calvin940 | April 8, 2019

My Mazda CX-5 windshield replacement cost $750 + tax. They always seem to be expensive no matter what car. The Mazda didn't even have any stuff in or on the windshield (no sensors or anything) so I imagine it would have been even worse if there was.

ODWms | April 8, 2019

I paid $1600 for a Land Rover windshield 12 years ago. Nothing special about it.

crmedved | April 8, 2019

Yeah.. ask your insurance guys. Your comprehensive coverage should cover the windshield. I think mine is my full comprehensive deductible, but some states is free or like $50.

Also @frolovalevi0, Tesla fixes defective glass for free. They do not fix glass caused by impacts for free, nor should they be expected to. That's what your insurance is for. As for your wheel, if your within like 50 or maybe 100 miles of a Tesla service center, they will bring a loaner wheel out to you and fix your old one for you to pick up in a day or two. At least that's what they say. The $400 for a tire is a bit crazy. Did that include towing? I don't think Teslas need special trucks... they can use flatbeds or normal tow-behind, but they have to be on skates.

junzhong2007 | April 27, 2019

My model 3’s windshield cracked without any reason while driving. I purchased the car within 6 months.
Is this under warranty?

vincejojo | April 27, 2019

If you can proof “without any reason while driving” then you have a case. If not you may have to pay for it. Depending on your deductible, your insurance will reimburse you. The total windshield replacement cost with Tesla is between $1000 to $1300 (don’t quote me). Good luck.

vincejojo | April 27, 2019

Or is it “prove”
Someone help me

NKYTA | April 27, 2019

Prove seems correct.

Lonestar10_1999 | April 27, 2019

If there is no impact then Tesla ought to replace the windshield under warranty.

Mrfranksierra | April 30, 2019

Tesla in Atlanta quoted me $997.84 and Safelite charging me $ 786 with $50 dollar discount included in that price. Safelite however makes you agree that they can’t do anything for the calibration of the front camera on windshield and they are not responsible for calibrating it. My windshield in 6 months has already 3 chips and one of the chips became a crack in a few days. When I asked Ameriprise insurance if my insurance will go up next time if I use the insurance to pay for the windshield they told me that they will remove a certain discount I already have and that discount was something in the $40 range so therefore yes my insurance will go up. Ameriprise in Georgia had the best rates until I got a letter they went up in price on everyone on Georgia more than $200 dollars.

ColoDriver | May 1, 2019

@rykemapo and @singh_ran

The square marks on the windshield are from tracking stickers that leave a slight residue which will collect condensation before the rest of the windows show anything. Use a Mr.Clean Magic Eraser over the inside of the windshield and they should clean off. At least they did for me.

The round marks are from the robot suction cups. Those marks can also be cleaned off with a Magic Eraser too.

Be sure to go over the interior of the windshield with a microfibre glass cleaning cloth afterward to get any Magic Eraser residue off.

yifanlu | May 3, 2019

I also noticed a crack on my M3 windshield a few days ago, and it appeared suddenly. I don't remember any rocks hit my windshield. Called my insurance company and they can't find a place to do Tesla auto glass replacement. Made an appointment at the Tesla service center next week and will update what they say.

Pinewold | May 20, 2019

Driving on Route 90 outbound in Boston, loud whack on the glass, no immediate crack. When out that evening and 6 inch crack had appeared. It has now grown to 18 inches. Mine definitely is an impact of some kind. JM Phillips says 10-14 days to get a new windshield

ODWms | May 20, 2019

I received a loud whack on my windshield on a trip about a month and a half ago. I was blown away that no damage occurred. Still nothing to this day, and that was the lowest impact I'd ever experienced on a windshield with no damage.