How do I get Tesla to refund our reservation deposit?

How do I get Tesla to refund our reservation deposit?

We cancelled our Tesla 3 reservation in August. We've called many times through the fall and keep getting told "let me check some resources on this" or "it's been elevated to a manager" or "the refund investigation department is working on it" or "we'll call you tomorrow". No-one calles, no-one emails. I'm getting sick of it, we want our deposit back.

What on earth do we need to do to get Tesla to refund us?

lilbean | January 17, 2019

Click the search button.

m_wingert | February 2, 2019

We finally have our refund.

We cancelled our reservation in august, and requested our refund. Followed up several times, and you get ambiguous excuses, no-one follows through, no-one returns emails, no-one calls you. Always some other department's job, and no manager available. Finally, I started calling twice a day, yelled and screamed at one guy, no-one would put a supervisor on. They knew I was right, but wouldn't talk to me. Finally got a supervisor who actually agreed to personally follow it through, and received the cheque about 10 days later. Five months it took to get the 3-4 week refund. FIVE MONTHS!

Tesla knows talking to people doesn't make you money. Tesla knows the average person willing to fork out money for a Tesla does not have the time to chase them for trivial problems. So they try to wait you out. You can't call them. They don't return emails.

Last year we made an educated consumer decision not to purchase a Tesla. Our experience has ensured that we will never purchase anything from Tesla. Ever.

jimglas | February 25, 2019

troll flagged

BumblebeEV | February 27, 2019

been holding my reservations for 3 years
I love it

bell1611 | February 28, 2019

I had a Model 3 reservation. Decided to get the Model S instead. I cancelled the reservation via my account online. Had the refund in my checking account in a few days. Nothing to see here!

Happy Camper | March 4, 2019

Bought a 3 in January at the Tesla Store from inventory. WAs told the $1K deposit had to be credited to my card and would take 2-3 days; then told 2 weeks; then told a check would be in the mail in 60 business days.

eeemwong | May 1, 2019

Now, standard model, start from £38000 (after government grant) with all the upgrades -> Total £48100 after government grant. That's a £51600!!

Fucking Musk promise!

mrmarkronson19 | May 1, 2019

i was also looking for the same .
thanks everyone for your responses. it was hlepful.
best regards!!

satyen2a | May 1, 2019

So I inquired about my refund because I can't find record of them giving me one after cancellation.
I would they have this information easily available.

1. reserved 02//07/17
2. canceled sometime in Q1 2018
3. Logged in early 2019 - and no record of my reserving the model 3
I have the reservation confirmation email + ID

4. contacted support via email with Reserv ID. and now they want my address to mail check (if refund is still necessary)

They have my Reserv ID, why can't they simply lookup my info and tell me if I've been paid and show me evidence, or just refund me back?

fkucharski | May 2, 2019

How do I get my deposit ?

TranzNDance | May 2, 2019

I got the refund in the form of direct deposit soon after I cancelled the appointment. I don't think there was confirmation; I just saw the deposit in my bank account, wondering what it was, and then remembered it was the refund.

Mark.MarkColby | May 31, 2019

I ordered a Model X in August 2017 and made a $2,500 Deposit. My Mother passed and that changed everything financially for me as there were expenses to be taken care of!! I requested a Full Refund and after numerous inquiries to various levels of Store and Corporate Management I still have “0” “ZERO” “NADA” and it’s now been nearly Two Years!!! My recommendation is to NOT EVEN CONSIDER Purchasing any Model Tesla as you’ll be Duped if matters in your Life should very unfortunately change!!!

jimglas | May 31, 2019

I call FUD

alain | June 3, 2019

Thank you everybody for the information regarding getting the reservation refund back from Tesla. My wife and I are very enthusiastic about Tesla cars and the Model 3 in particular. Unfortunately, a change in our personal circumstances make it that we want to cancel our Model 3 reservation made a week ago. We will let you know here how quickly we will get our 3200 $ CAD refund ...

alain | June 3, 2019

It would be great to not have to fight too much to get our reservation refund because we still want to buy a Tesla as soon as the opportunity present itself again.

andy.connor.e | June 3, 2019

Cant remember the last time that a decision to buy a $40k vehicle was determined by customer service experience that was not related to a purchase.

dmm1240 | June 3, 2019

Hmmmhph. I had a reservation for the Model 3 early on and put down the initial $1,000 deposit. As more information came out about the car I realized it wasn't really what I wanted so I decided to buy an X and put down the $2,500 to order. Naturally, I cancelled my $1,000 reservation on line. It took about a month only I didn't receive $1,000 I received TWO $1,000 credits to my credit card. Knowing Tesla had made a mistake, I ignored the extra $1,000 credit. Within a couple of weeks, Tesla realized its mistake and cancelled the 2nd $1,000 credit and life went on.

If anything, I was the beneficiary of too much response.

mcdonalk | June 3, 2019

A little over a year ago, I had a $1000 deposit on a Model 3. I decided on a new Model S instead. I cancelled the Model 3,and requested that the deposit to be applied to a new Model S, which it immediately was.

jeffjennings31 | September 14, 2019

We put a Model 3 deposit in early 2018. In March 2019, I purchased a Model 3, but the deposit was not credited to my purchase despite my best efforts to have it included. Now, six months later, I love my Model 3, but the deposit is still not returned. I am done waiting now, and am disappointed to have to
begin escalating efforts . . . something is wrong . . .

taylor.herman | September 29, 2019

I don’t see this option some have said exists to request a refund on my account. I have sent emails fairly regularly for 12 months with no luck at all. Not even one response. I have called and been fed up with waiting on hold for 40+ minutes with no answer, still no luck. I would love to know where this magic refund option exists online?

jayjgopalmd | November 4, 2019

It had been 4 years Elon Musk is enjoying my $1000 deposit for model 3which I decided not to buy since the price was 50 k not 35 k as promised. I was told to go online and apply for refund but there is no process set to it. We all need to file a class action suit against Tesla and pursue with criminal action for the scam of Elon Musk.
I have a S model bought in 2015. The service is horrible. Tesla is in suicide mode. They don’t care of their clients. Stay away from Tesla! | November 4, 2019

@taylor & @jayjgopalmd - did you go to your account, where it shows "Model 3". Click "Manage". There should be an option to cancel and refund the deposit. It should take all of 10 seconds. It worked for me as I ended up getting an S instead.

@jayjgopalmd -The SR version has been available under $36K for almost a year now. While it was on the website originally, you can only order it at a store. Just request an SR. Not sure about your service problems. From the latest independent survey, Tesla is doing a good job - likely better than dealers. Satisfaction level still exceeds 97%, but that does mean 3% are unhappy.

Xerogas | November 5, 2019

@jayjgopalmd: "I decided not to buy since the price was 50 k not 35 k as promised."
Why didn’t you buy the $35K one when it became available?

danielcohn77 | November 5, 2019

I ordered a model threeI in 2016 II asked for a refund now a few months ago and never got anything
I sent an email
where is my $1000 deposit ?

andy.connor.e | November 5, 2019

You cant get your reservation deposit back if you placed an order. You may not realize, but your claim does not make any sense.

jeffjennings31 | November 5, 2019

Just before I placed my order, I called Tesla Customer Service and they assured me it would be easy to request a deposit refund if that deposit wasn't included in the bill of sale. I don't understand the previous comment at all. Lots of similar customers with problems here:

jeffjennings31 | November 24, 2019

Update on previous post: While visiting the Cincinnati Tesla dealership, a very helpful woman was able to check out my account history. It turns out that the credit was made in a timely way, but I wasn't looking in the right account. Good news is that the automated system worked well. Bad news is that Online Customer Service is extremely dysfunctional and ignores repeated contact requests for help. It only took 2 minutes to satisfy my request.

mycarid | December 2, 2019

I am trying to get my model 3 reservation deposit back.. tried to send them email as well as via 1-888-518-3752. One of the customer service rep advised me to cancel via website.. but I do not see manage order option at all. Any one recently got through reservation cancellation for Model # 3 ? thanks

aliya.altynbek | December 17, 2019

Hi, I made my reservation 3 years ago, now after some circumstance want my deposit back as soon as possible, can anyone tell where exactly at my account can I get the money back?
Thanks ahead! Plz msg me at what's up +7701-756-4774

andy.connor.e | December 17, 2019

Cant help firstname.lastname until we know what "some circumstance" is.

BEVARON | January 14, 2020

I received the refund check, which they stopped when my bank tried to clear the check. We had been considering a different model, and now will never consider buying Tesla. Can't trust a company to take care of my car when they're dishonest about a small refund.

Xerogas | January 15, 2020

@BEVARON: "Can't trust a company to take care of my car when they're dishonest about a small refund."
Riiiight. How’s that small claims case going for you, then?

andy.connor.e | January 15, 2020

Purchasing and servicing a vehicle is vastly different than receiving a refund for a reservation.

gharachamani | February 3, 2020

have the same issue; I made a reservation in 2015 with $1000 deposit. I cancelled my reservation in August 2019 on line get the note that it will take 30-60 days. After 6 month I tried the customer service in December they said this is end of the year check back in January. I checked with them again today, they said we deposited back almost the same day as cancellation to the same credit card, which is not true! They said check your other accounts, I told them how on the earth Tesla would know my other accounts without me giving the information! While earlier they didn’t give my own reservation number back to me because of the security reason! I think, all people involved with this issue need to start the lawsuit against Tesla

andy.connor.e | February 3, 2020

lmfao you're full of shit. You could not have made a reservation in 2015. Get that lawsuit going!

rxlawdude | February 3, 2020

@andy, the short force (with short bus thinking skills) is on the attack.

I say f'em.

lilbean | February 3, 2020

Thank you for your donation.

adebap | February 4, 2020

I had two model 3 reservations after happily purchasing a model S and X. I ended up buying an inventory P3D from Natick and they suggested that I submit a cancellation for the reservations instead of just crediting the car. This was a big mistake. It's been almost a year and several e-mails to try and get these refunded. I decided to call today and I got a person who noticed the first reservation that I cancelled was not processed. So progress. But the second he claims that it was processed and that there is no way to determine how to tel where they sent payment nor any way to contact someone about it. (thought he has a way to contact someone about the first payment that wasn't processed). Not having the ability to get a hold of someone or to have doublespeak from a rep at a Tesla Store is frustrating. Combined with the reliability issues I'm having with my P90D, this has given me pause on buying a fleet of Tesla's for my business. Does anyone know how to get a response from someone from "Corporate Tesla" as the Natick, MA OA states?

andy.connor.e | February 4, 2020

The level of scripted of that paragraph is at least 9th grade

Inlandempower | February 8, 2020

Requested refund when the deposit could not be applied to the car purchase. I was advised to create a second account to order the car while waiting for the refund.
Will have to follow through with lemon law for the safety flaws I was willing to let them attempt to repair a 5th time.

steve | February 24, 2020

So who do i have to contact to get my refund ? I cancelled and they said it would be refunded but nothing do i contact my local dealer ???

SO | February 24, 2020

I requested a refund of the Model 3 deposit because I instead purchased a Model S.

I refunded it via ACH and I had it within 3 business days.

hugh | February 24, 2020

Does anyone have any knowledge / experience re applying a Model Y reservation - just the $100 reservation payment, not a full deposit - to a Model 3? The Tesla online chat rep said that Tesla will NOT credit a reservation payment to a different vehicle if my wife chooses to purchase another Model 3 (like my current one) instead of a Y once she actually sees a Y.

Tesla refusing to credit the reservation payment to a different vehicle - not a refund, mind you - seems like a horrible policy!

andy.connor.e | February 24, 2020


Can you try again to explain? You lost me at "do i contact my local dealer".

SO | February 24, 2020

@hugh - why not just put down a new deposit on what you want and then work on getting the original $100 back? I can see why they don’t move a reservation from one vehicle to another. That would affect place in line.