Submitted by gabtesz on April 17, 2019
Hi everybody, I am the happy owner of a model 3 in Belgium . I have no words to describe the pleasure I have driving this car; a jump in future of mobility, indeed. I have a problem though : my Tesla App doesn't power on the Touch Screen. I realized that when I use my Tesla App ( Android on HTC U11 smartphone connected or not to the car) to unlock the car , the TouchScreen remains off. In fact , the screen doesn't light up and I cannot use the menu. I can control the music with the control knob on the steering wheel , that's the only function available. The only solution to power on the Tscreen is a soft/hard reboot and use the card key. The firmware has been updated to the latest version. All other function and commands from the app to the car , operates correctly. I suppose there is a problem with touchscreen software , not the app or smartphone . I uninstalled and reinstalled the app, same issue came back. Anybody experienced the same case? Any solution ? Thanks a lot. PS. I shall give a try with an Iphone to see if happens the same...but in the meantime , maybe I get a reaction, thanks.