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Loss of monitoring (ie. mysolarcity.com)

Loss of monitoring (ie. mysolarcity.com)

Having only owned my Tesla solar system for about 8 months, I'm completely floored at this announcement:

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https://www.tesla.com/support/using-your-account

Can I monitor solar production on my desktop?
No, solar system production monitoring will only be available using your Tesla app.

Can I still view my historical system impact and usage?
Yes. Once you’ve selected either ‘Impact’ or ‘Energy Usage’, you can select from preset timeframes to view your historical data.

However, you will no longer be able to download data on your historical production. To continue accessing your solar monitoring data, retrieve and download it from your MySolarCity account before August 1, 2019.
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This is outrageous! I have a many thousand dollar solar system on my roof and the only means I have to monitor it is a phone app with no ability to see graphs of real time usage or production, compare historical data beyond a limited range, and no option to download data for my own analysis and record keeping?! I own this system, Tesla has no right to restrict my access like this. Clearly Tesla just burned any thought I had about expanding my system with a PowerWall, or any other Tesla product.

Is this a breach of contract? What are my options to replace this useless monitoring that Tesla now offers? What are my minimum requirements to let this useless monitoring system check-in to maintain my warranty?

davidwaltz123 | November 14, 2019

Hello,
Wanted to share a slightly different experience. I am too a Solar City transplant. Initially the monitoring app did not work on my android phone or iPad as app did not find any product to link to. I did open a trouble ticket. About 2 to 3 weeks got a reply back and it was fixed. Once I had a person, they were very responsive to my other questions. (just disappointed it took so long initially to get help)

Here is my new findings. The app also shows how much power I am sending to the grid during peak production, do not believe the Solar City app showed that.
Second key part is now you can download the data in csv format and use it on you PC. The app must have been updated since the summer as initially, that was not a feature (that I was aware of based on forum complaints). With the app, I can go back through all my old data, back to when my solar panels were installed in 2015.

Overall, I do miss not being able to view the graph directly on PC. However, having the ability to download CSV files of the data, I do have the ability to track on my PC in a couple of steps.

Good luck!

gregbrew | November 14, 2019

Yes, you *were* able to download data on the old MySolarCity site. In my case, Tesla did not port over my old production data from 2015-2019. My Tesla app data starts from when I got my Powerwalls, and I have to add historical data (downloaded fro the MySolarCity site) to the Tesla data for my lifetime production figure moving forward.

bartsubs | February 4, 2020

Class action anyone?

dawgnut | February 5, 2020

On my app, I'm now receiving a "There are no products linked to your Tesla account". I had Solar City. I was able to access my Tesla account on their app a couple of weeks ago. Is anyone else having this issue?

dawgnut | February 5, 2020

On my app, I'm now receiving a "There are no products linked to your Tesla account". I had Solar City. I was able to access my Tesla account on their app a couple of weeks ago. Is anyone else having this issue?

bob | February 6, 2020

I installed a Sense power monitor, it shows both production and use, and can even figure out what devices and appliances in your home are using the power. And since it's your own hardware monitor, it's not subject to the whims of Tesla. It's simple to install, just 4 current clamps inside your breaker box (2 each for solar and utility power legs) and a wifi antenna that fits into a 3/4" pop-out. Links up to your network and sends stats to Sense, which you can view on their app.

rwhite002 | February 8, 2020

Can anyone access the Billing Portal on the App? There isn't even an option to choose from!

SteveWin1 | February 9, 2020

SolarEdge, for those of you who have it, has a web-based portal. This from their user manual: "To use the SolarEdge monitoring portal, your system installer will create and register your system in the
Portal and then add you as the system owner."

Sounds like the portal has all the stuff you guys were missing from what SolarCity used to offer, all Tesla needs to do is register you as the system owner. You might also try registering as an installer yourself and see if you can gain control of your own info. It requires a serial number, which I assume is somewhere on the equipment. Or maybe try contacting SolarEdge customer service directly and explain the situation.

jeff | February 11, 2020

The Tesla app works nicely if you're using the Tesla Gateway with it and you have a good internet connection for the Gateway. It has a built in cellular config that uses some private AT&T cell network, but we find that where we are in Puerto Rico, the cell service comes and goes. You can see this in the GUI (Graphical User Interface) of the Gateway, accessible either on your own LAN, or via the built-in low range wifi access point in the Gateway. Reporting is much more consistent letting the Gateway on via ethernet and letting the router give it a fixed IP address. That stays connected a lot better than the cell, and I also think the erratic cell presence messes with the WiFi to your network, (not the built-in low range) so ethernet is the preferred connection method. In any event, the app gives a great deal more info than the GUI of the Gateway. Pretty primitive.

gregbrew | February 12, 2020

I should point out that what Jeff describes is the Tesla Energy Gateway (TEG) that comes with Powerwall installations. The TEG is a large box (~40cm square by 10cm high) that connects to the residence main electrical panel. The TEG can communicate to the Tesla servers via the cell network, WiFi to the residence or wired Ethernet to the residence.

Tesla solar-only installations get a little Communications Gateway box (~10cm square, by 3cm high). The Com Gateway communicates with the solar inverter via Zigbee RF, and talks to the residence router via a *wired* Ethernet connection. The Com Gateway does *not* use WiFi.

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