I'm posting this to get your opinions and experiences with issues that may be similar to mine.
I picked up my brand new LR AWD Mode 3 with 13 miles on it from the Fremont Delivery Center on Saturday June 29th, 2019. This is the same day they had the Q2 End event with Elon and the gang there so suffice to say, it was pretty busy at the delivery center.
My pickup coordinator walked me to my car and we did the inspection. I pointed out a few spots that looked like smudged oil paint - the pickup coordinator got a bottle of product, sprayed and got most of the issues out except for 2 major blotches on the trunk, right by the handle, so itd be pretty obvious to me everytime I pop it open. The pickup coordinator said I could bring it back anytime in July and get it detailed and that should correct the issue. I felt this was a good solution so I accepted the vehicle.
Trunk Lid smudges: https://ibb.co/GkGQPLg
I thought it was just a little extra detailing product that maybe the team didnt fully get off. My ENTIRE vehicle was covered in an oily film. I drove my car off and finally saw it in the light. It looks like it was the detail shops first time ever using a hand buffer:
Hood swirls: https://ibb.co/8sBjRfR
Then a day later, I notice these 2 pretty large gashes in my seats by the rear headrest: https://ibb.co/wYnncfg
I made an appointment at the Fremont Service Center to get it addressed. When I showed up they were pretty hesitant to do anything at all. The Service center told me that their warranty doesnt cover cosmetic defects or issues and that theres nothing they can do so I had to get my pickup coordinator on the phone in order for them to honor the re-detailing. When I got it back, there were swaths of unblended wax and the 2 oil smudges remained. They didnt even want to acknowledge the gashes in the rear seat robotically repeating" contact your sales adviser, maybe they can help you out"
When I picked up my car at the end of the day, the smudges were still present but my Service Adviser wasnt around to talk to
after the re-detailing: https://ibb.co/F07fr2Y
At this point, im not sure what to do. I havent tried reaching out to my sales adviser yet but will definitely do so on monday. What do you guys make of these spots and gashes? Can they be easily fixed or replaced? Should I try re-submitting a service ticket regarding the paint and seats? My experience with the Service Center wasnt the best and Id prefer not to go back to the Fremont Service Center if possible. Can we change our service advisers? Has anybody had any uck with getting a repaint? Do these splotches even warrant a re=paint or can i take them to a legit detail shop and get it buffed out?
ANy input would be great. I went back and forth whether or not I should post this but these flaws and Tesla's response/repair seem unacceptable for a $60k. Really worries me if this is how every service center transaction is going to be like.
Thanks for your input and wisdeom.