Submitted by HgCoder on September 10, 2019
TL;DR... anyone have success getting Tesla to do wheel alignment with aftermarket wheels? My service center said "no", and local shops are telling me they can't do Tesla's. Where are you getting alignments done?
I have a 2013 P85 that came with 21" wheels. Those tires are crazy expensive and don't last long. I just had a blowout and was facing two new rear tires ($900 installed) and decided it was time to downgrade to 19" wheels with more affordable tire options. I already had an appointment scheduled with Tesla about returning a loaner wheel, but couldn't get anyone to talk to me in the service center about moving to 19" wheels. It's been well documented on the forums how impossible it is to talk to anyone in service and, with a flat tire, I didn't have the luxury of waiting 10 days until the next available appointment. I had previously talked to Tesla about downgrading and was told aftermarket was not a problem. "The avatar just won't match on the screen" is all I was told. So when faced with silence from Tesla service, I bought some nice aftermarket wheels and tires. Just had my car in the service center for an alignment and I was told "we can't do alignments on aftermarket wheels". Apparently their equipment is only calibrated for OEM wheels (or so I was told). The place that installed my wheels/tires doesn't do alignment. Next place I called, Firestone Complete Auto Care, said they don't have the software to do Tesla's. He started talking about all the sensors and I let him know my care is pre-Auto Pilot. Still he said they wouldn't do it.
I'm going to call around and see if I can find anyone who will do a basic alignment, but thought I'd ask... what are others doing with their aftermarket wheels? Any service chains you've had success with?