Love the car, but the delivery process is broken.

Love the car, but the delivery process is broken.

So received my car last week, and I love it, but wow what a bad delivery experience...wrote it up for a little blog site I contribute to...

nlightened | 02/03/2013

Link doesn't work and won't let me go back. Were you hacked?

drp | 02/03/2013

Hmmm I think you better check you receipt. "Elsewhere delivery is $900". This is not true. Right out-of-the-box I have to tell you, it honestly makes me question the legitimacy of anything else written after that. Sorry but just call me cautious.

jbherman | 02/03/2013

Apparently, owners who have a positive experience and like the carvas is aren't honest. Well, color me a liar!

jbherman | 02/03/2013

*carvas=typo---car as

jchangyy | 02/03/2013

@cfriedberg...One thing on your blog, you mentioned that factory pick up is for those who live in California only and that any where else, they charge $900 delivery charge. The delivery charge is EVERYONE. Even if you pick up the car from the factory as I did. So, you didn't get screwed with the delivery charge. I did. But then again, EVERY dealership charges destination fee, etc. So, please correct your statement. sends the wrong impression that Tesla charges something extra. In fact, I've been screwed numerous times in the past by "dealerships" where they charge you with things like "paper prep" fee, "dealer convenience fee", most of which were difficult to find. At least the Tesla's paperwork is simplified.

I do admit that the communication from Tesla has been less than ideal. you may have read me ranting about that in the forums.

As for the amenities--or the lack thereof--on the MS compared to other luxury cars: I think it's a matter of taste and in this case, I do agree with you. I wish it did have more storage compartments, parking sensors, blind spot detection, side view mirror on screen (2013 Honda Accord has this feature as an option) etc. However, many of these vehicles do not have 17 in screen, a browser, iphone app to control the car (although some are working on it, I think), etc.

In the end, could Tesla improve the buying experience for all? yes. (many had no problems at all).

Could Tesla have added more features? yes. But, it also has features others lack.

This is their first production vehicle (not counting the roadster since it's a modification of an existing one), so I think we can cut them a little slack while continuing to give them input so that they can improve their process.

L8MDL | 02/03/2013

Re: "response is instant when you mash the gas peddle" -- FAIL! Also, the manual speaks about holding down the charge cable button (page 16). Lastly, it should be "heel" when referring to Achilles' posterior.

All told, an informative review. Seems consensus is once the car is in your hands it's great but not without minor problems. The delivery experience seems to vary widely, both in what condition the car is in as well as how the car is delivered (open/closed trailer/driven: charged/not: tagged/not: inspected/not: etc). Of course some of the problems relate to 50 states doing things 50 different ways, but car dealers must adapt.

My major concern, living in the middle of the country with NO usable chargers of ANY type within 100 miles, is the range when cold. From what I can tell, the model 85 should be rated at around 150 miles to prevent a Broder. For what I need a vehicle to do, the S is not ready for prime time but represents a marvelous start at a premium price. Thanks to the early adopters!

kjo | 02/03/2013

I think it's a great review. I want to know the good things as well as the things to watch out for before I take delivery in Apr/May. So I appreciate everyone who has review that are well balanced. So far nothing that I have seen has made me too nervous!

Pungoteague_Dave | 02/03/2013

NNT = Liar Liar Liar.

jbunn | 02/03/2013

My personal perspective -

I'd like to say the purchasing/delivery process was quite refreshing.

Out of college I used to sell cars at two dealerships. Later, my company landed a software development contract for inventory, F&I, and service for a Toyota franchise holder in part based on my experience. I don't like the adversarial nature of car buying from a franchise. As a sales person you are taught to screw the nice folks, because the hard negotiators don't leave you with much profit. Therefore, you take it where you can get it.

Each stage of the process is designed to extract profit, from the sales staff, to the closing manager, to the F&I guy, to the aftermarket floor mats and rust coating.

The Tesla experience was very refreshing. Staff in the stores could not sell you a car if they wanted to. Purchase is done online. They can help you, but can't do it for you. Price is set in advance. No wondering if you got screwed, or got a great deal. Everyone gets the same price nationwide. No second sticker, no hidden fees. Flat delivery charge, state tax if any, and the state license fee. Bam. Done.

I waived delievery and decided to pick up at the store. Had a friend drop us off at the nearest transit center into Seattle, grabbed a bus, then the trolley, and a one block walk. Car was ready, we were met on time, walked with the DS another two blocks to their indoor storage, got a hour walk through, and drove our baby home. First time I ever drove one.

Compared to the nerve wracking experience I'd had in the past (on eiehter side of the desk), this was sooooo pleasant and straightforward.

I really hope they do well, because I would never consider an ICE again. I feel that I'm going to be a Tesla for life customer.

sshrivas | 02/03/2013

Overall very pleased with TSLA experience so far. Full disclosure that I'm still waiting for my car and a firm delivery window but from reservation to now, it was an awesome experience. Delivery side there are definitely some rough edges (experiencing them first hand) that will get smoothend out. I want to give TSLA some benefit in that an aggressive ramp up in production can create issues for downstream process but overall, I'm glad TSLA is successfully bringing a welcome change to car buying experience. Kudos TSLA.

RacerX | 02/03/2013

cfriedberg Enjoyed the blog post and videos (the link is good):

So received my car last week, and I love it, but wow what a bad delivery experience...wrote it up for a little blog site I contribute to...

Looking forward to your follow up views of Tesla Model S experience.

Brian H | 02/03/2013

"FAIL" indeed. Why would the MS peddle gas? Hitting the goose pedal gives you instant electric go-power!

gasnomo | 02/03/2013

Sheesh, pretty tough crowd.

1. I know not who NNT is, I only recently joined the forums after my car was delivered.
2. As for instant response when i hit the gas peddle, true, I should have used the word 'accelerator' rather than 'gas', but to call the entire review a fail is just plain silly
3. Was unaware everyone was charged delivery...seems kind of silly to be charged if you pick up, although I do get the 'destination' charge one mentioned above that is typical with a car. I will correct this.
4. Didn't realize that 'Broder' has become a coined term...hysterical.

Overall I've been please with the car, but my delivery was a total clusterf...fortunately the car makes up for it.

gasnomo | 02/03/2013

So I corrected $900 comment and 'gas peddle' in review. As per having to push and hold the charging unit to remove it, yes, that is in the manual, but as I clearly indicated, the delivery specialist told me otherwise.

Bottom line is I love the car, but I find it worrisome that when even enthusiasts point out issues or problems, they are attacked and either called 'liars' or worse. Very Apple-like. Before doing so, consider that, I was an early believer and I wrote I loved the car.

One has every right to disagree with my or any review, and if there are errors in it please point them out and I will correct (as I have already done with the two above comments), but let's keep that liar accusations out of it. :) Thanks.

StefanT | 02/03/2013

Love the car too; yes, it takes a little time to get use to the different technology and terminology. There are clearly many first generation items but I would rather have the car now and enjoy it than wait for perfection.
You can take delivery at the factory if you don't live in California and yes everyone gets charged the $900. What is more significant is that you have to pay Fremont sales tax (9%) regardless of where your final destination turns out to be.
My delivery experience was nowhere near what it should have been for the price range; there is no excuse. I am currently living in Utah and my Product Specialist botched the plans and sent the car to Maryland so I ended up taking delivery there. That was the biggest issue but there were plenty of smaller ones too.
TM staff have always been very courteous and friendly which I appreciate but they don't grasp the anxiety of a $100k investment in a company with so little history. It maybe a generational norm but little emphasis is placed by the staff on details such as communicating the when, where, and hows; something that sets the established high end companies apart from TM. In every way the TM staff are in the same class as those selling iPads.
In the end I always wanted a car where the design and production engineers took the front seat, I can live with the rest of it. The car is fantastic!

nickjhowe | 02/03/2013

@StefanT - why did you take delivery in Maryland? They would have shipped the car to Utah.

gasnomo | 02/03/2013

Thanks for the comments, and in general I agree...I had an issue where I didn't understand that the only sunroof was the glass one (I just assumed a 90K car came with one, I was wrong). I called up as soon as I found out, shortly after I finalized my car, and asked them to add the sun/moonroof, whatever its called. I was told no, too late. It took 2 months (Oct and Nov) of talking to people to finally get them to add it (and its great). But to your point, when buying a car like this, the service/delivery is something I think is key. What finally got them to do it was I, very kindly, told a senior person (so they said), that either a) they add the moon roof or b) they can keep the $5K and I'm going to get a Panamera. Fortunately they added the moonroof b/c I love the car.

Absolutely shocked you didn't have them ship the car back to you in Utah, even more shocked they didn't offer.

Bottom line, while the car is amazing, and I have zero regrets (tonight will be the first night it will be valet parked...little nervous about that), they, admittedly, need to work on the delivery process.

drp | 02/03/2013

drp | MARCH 2, 2013
Okay woo hoo! It's been about seven hours and I just absolutely love this car. The delivery was to my house and he was 45 minutes early for the delivery. I think the delivery specialist, Andrew, was as excited I was He spent about two hours with me and we went for a little ride and went through all the things that are outlined on the video as well. I went out on the expressway by myself and put about 80 miles on it. It only had 18 on it when they arrived. I don't think I'll have any problem at all getting terrific range. It was about 27° out and I was using about 310Wh average so far. I can see how I can burn to the energy about pounding around on the accelerator but I don't plan on doing that too much. I was able to get the range to just increase as I drove along the expressway. The car really does love 55 or 57 mph however. That's all for now, going to take it out and showed off in the nightlight for dinner! Oh by the way, I plug it into the 1450 and at 30 A I'm getting about 28 mph charge. I dialed it down from 40 A because I wanted to take time.more later.
Charged to 280 miles at 29 A. I dialed it back but the full amps came to 39/40 flickering back and forth. This was on standard charge

3 days short of 6 months from order to delivery at home

gasnomo | 02/03/2013

congrats. I'm surprised you only had 18 miles on it, mine had much more. I actually asked him why so many miles were on the car. He told me because they 'break in' the car...something specifically about the battery which kind of went in one ear and out another...enjoy. I'm loving mine, just passed 750 miles on it today...

Pungoteague_Dave | 02/03/2013

Good summary. Watch out - I was also once called "the most honest person on this website" because I said something critcal about TM marketing (overstating range), and the troll likes that sort of thing. Then I figured him out... (I am way slower than others in that respect).

If you ever need a charge, I have a free and available HPWC on the Eastern Shore of VA, a charger wasteland... Easily found on

L8MDL | 02/03/2013

cfriedberg - didn't say the review was a fail, just the sentence - now corrected. You still need to "heal" (defined as "to set right") your "heel" (the body part)... Looking forward to the follow-up, especially any cold weather info you can provide.

gasnomo | 02/03/2013

thanks for the offer and advice, you mean you have a HPWC that you don't need? I'm still waiting on mine, they told me I should have by the end of March...for now I have a Nema 6-50 installed (and a regular 110 on my backup generator panel)...I'll be on the lookout for trolls.

But in all seriousness, its a first gen car, it can't be perfect, no car is (but I love mine and its AWESOME), but I am surprised at the venom that can come one's way when they make an honest comment....

RacerX | 02/03/2013

Cfriedberg and others,

Thanks for coming on the forum ... I'm living the dream thru the forum, your videos and reviews...

until the family gets our Model S delivered.

DAZ | 02/03/2013


Could you please correct an error in the last paragraph. You say that supercharging is only free to those who purchase the twin charger upgrade. This is incorrect. Free supercharging is available to all owners with an 85 kWh battery and those 60 kWh battery owners that purchase the seperate supercharging upgrade. Supercharging is competely unrelated to single or twin onboard chargers. Thank you!

Docrob | 02/03/2013

As for your delivery specialist comments I think they are fairly ridiculous. You in the end had the correct delivery specialist arrive within 30 minutes of the time he said he would arrive, I think it is completely unreasonable to be pissed he didn't answer his phone whilst driving, and as for answering a call from a work colleague I screen calls all the time whilst driving and answering work calls is far more likely then non work calls. In the end he was ~20 mins from your house and answering your call would have changed nothing.
The complaint about charge level is again nitpicking, "full" on normal range is 90% but the car will commonly float down a few percent even if kept plugged in so 85% plus would be considered full, your car was delivered at 75%, were talking about the difference between ~200 miles of range and 225 miles of range. In the end the only reason for the initial charge concern was because you thought you were only going to have 110v charging however a delivery specialist hand delivered the correct NEMA adapter later the same day, rendering the entire point moot.

StefanT | 02/03/2013

I am on temporary assignment in Utah which has no access to TM service. When I placed my reservation the delivery was expected summer '13 which placed me well back in the DC area. Since my build was earlier than expected I was to take delivery in Fremont and spend a few days getting to know the car in an area that is EV friendly. This way if I encountered service issues I would have access to TM. My friendly product specialist was on this from the beginning and we talked every few days through production.
A few days before I flew out to Fremont I was informed the car was at the Rockville center. The time for TM to ship the car back to Fremont was outside my window to have any significant time in CA with it. I also felt time with the delivery specialist would be important, something I would lose with a Utah drop and run. Plus a delivery in Utah meant I had to pay the Fremont 9% sales tax. I decided to take delivery in MD and store the car until I return in July. It was a rational decision, saving 3% in taxes, faster cross country drive back to DC without it, and having a car in the DC area instead of a rental when I have to visit but emotionally it is another story. I get to play with it every few weeks when I am back in DC but I really miss it. I find myself checking in on it quite often with the phone app.

gasnomo | 02/03/2013

Thanks for your comments, unfortunately you are exactly the type of venom I referred to. I purchased a $100K car, on spec. For that I believe I have the right to have certain expectations:

1. You failed to point out that my final DS was the 3rd assigned to me
2. You failed to point out that I spoke to the DS the day and three days before delivery, when he could have told me about the lack of the proper adapter.
3. You failed to point out that he had the opportunity to tell me the morning he delivered the car, that the car was not charged nor inspected
4. I failed to point out that the car was delivered with 161 rated miles of range, my math of 75% was admittedly off.
5. You failed to point out that if I didn't raise the point of not having the correct adapter, in all likelihood it would not have been delivered to me that day (nor did you point out I gave them credit in the review for delivering it that same day).

See here's the problem, I gave an honest review, which ended with my pointing out I love the car. You however, chose to point to 2, TWO items of the 10's or more I pointed out that was below or beyond expectation. That is the problem. I hope, no, I WANT, Tesla to be the best car company out there. I've financially supported it to be so. So why can't I point out things that I feel could be improved without being attacked? Am I not a supporter of Tesla? Far from it, I am an AVID supporter, but apparently you have an issue with me being honest. That is a shame, and not in Tesla's best interest.

gasnomo | 02/03/2013

Making the correction now, thanks for the info!

gasnomo | 02/03/2013

Oh, and Docrob, I was told by my DS, the day before, that the car would come fully charged (as I noted in my review)...if he told me otherwise, I wouldn't have noted it as an issue.

trydesky | 02/03/2013

I didn't have the best delivery experience either, and I certainly complained to my DS, and they responded "We know, and they are working on it". What more can I ask?

I know expectations are high when spending 100K (this is more than double any car I ever bought, so mine certainly were) but after having the car 3 weeks, the frustration has faded.

I'm sure everyone has read this before, but it's worth repeating...we are the early adopters, and we're suffering through the growing pains.
Not that we shouldn't report them, but that we should expect them.

Docrob | 02/03/2013

I don't think my post was venemous, and you most certainly are allowed to point out whatever you wish, but aren't I allowed to do the same and make a comment that I think your complaints are unwarranted?
What other car comes with a delivery specialist who comes to your home and takes you through the features of the vehicle, whether or not the one you got was the 1st or the 3rd assigned to you the fact that they exist at all is a step of service well above what other manufacturers provide. My point about the adapter is despite a slight hiccup in terms of what you were told about availability in the end a company representative had delivered you the item within 12 hours of you receiving the car, I think you can count on one hand the number of companies who would provide such a service. I would also rather they err on the side of caution, if they are not sure an adapter will be available because inventory is low I'd rather they say it may not be available then make promises they cant keep.

In the end I think Tesla has set the bar higher then most other comparable products and whilst I agree they should aim to maintain that consistently high standard I also understand that with hundreds of employees living in the real world hiccups will occur, it is how they deal with them that is the most telling and I think your story is far more telling in the fact that the small niggles were solved rapidly and fully.

RobertAL | 02/03/2013


Your criticism of a complaint about the delivery is not warranted because you are comparing Tesla to other manufacturers and they are different. The fact that Texas makes it some sort of a crime for Tesla reps to even tell prospective customers the prices says something.

You can't go buy a car at a Tesla dealership and delivery isn't on a dealer's lot. There are no Tesla dealer lots. They have showrooms (or whatever they call them). If they had dealer lots and traditional sales people, then the need for a delivery specialist would not be warranted.

Tesla promotes this service because it serves a purpose and they also include the fee for that service on the contract, so expecting Tesla to fulfill their contractual obligation is not unreasonable.

Tesla has changed the way cars are sold. That's great. They are a young company and have not paid as much attention to the small details that cause disproportional distress for their customers, but at the same time they are attempting to produce the best product possible. I think what they are doing is great or I wouldn't have been willing to pay 100K for a car that will no doubt soon be scratched or marked in some way.

I think it is necessary that the customers who pay these prices speak up so that Tesla learns and improves. All who bought have to realize that the company is young and acknowledge it isn't perfect, but to say criticism is unwarranted is to be oblivious to the concept of golden nuggets. Complaints that are received can be useful in improving the product and services.

Anyone is free to say what they want. We all have opinions. Some may say things that others think are irrelevant, but attempting to prevent any negative comment because you think it unwarranted is not useful.

Docrob | 02/03/2013

I didn't in any way shape or form "attempt to prevent any negative comment" I simply expressed my disagreement with his comment. I think that the statement "the delivery process is broken" is completely out of proportion with the experience as described and I said so. Can you explain exactly how I tried to prevent him from making any comment he wished?

RobertAL | 02/03/2013

You responded to cfriedberg and said you were entitled to your opinion about his comment. You said one of his comments was ridiculous. You can certainly disagree, but when you add insult, it goes too far and amounts to bullying and attempting to control the discussion.

negarholger | 02/03/2013

This is an very intersting thread - don't go into the he said she said mode... Not helpful

Only a process that once existed working can be broken. The Tesla delivery process is still just an idea and in its infancy to be implemented. So far it is only a skeleton of the idea, it still a process in the making. I like the idea.

That was my expectation from day one and also taking delivery yesterday at the factory. Besides paperwork the walkthrough barely lasted 5 min... I got my questions satisfied, some unexpected info and out of there.

So I think it depends soley on your expectation - if you expect that Tesla has polished processes like a 50 to 100 year old company then you will be disappointed.

The moment I made a reservation I wrote the entire purchase price off as a loss. Now every little thing I get out of the car pure gain.

StefanT | 03/03/2013

Understandably TM is in its infancy and the car and entire process is a new. I was prepared for many issues with a first generation vehicle but have found the car exceeding my expectations and coming in very close to what I was dreaming of. What I don't understand is the disparity in the outstanding quality of the design and manufacturing compared to the inconsistent performance of the Tesla experience, in particular the delivery process. I confess upfront that my background is the development side of the house and I am completely naive about the other aspects. What I have learned is that creating something entirely new requires a well defined vision, leadership with the experience to know where the alligators may be hiding and a team that has the training and is focused on the end goal. Clearly this is the case with the car itself. I have to wonder which ingredient is missing from creating the Tesla experience. If it is simply a case that non-recurring manufacturing cost were greater than planned and ate away at the budget for developing the Tesla experience then I am good with that answer and even agree. Give me the best car you can build and I can live with everything else.

skymaster | 03/03/2013

@charles friedberg

WTF, You are "reviewing" a car you did not research when you ordered it? You did not know about the "roof options"? You did not know about not having a heated steering wheel or backseats? (you should have known about these things and accepted them without bitching.)
You then complain about who shows up to "your door" to deliver the most advanced auto of all time! You try to call him many times when he is trying to deliver to you? What, he is supposed to pull over and take your call? You then bitch at him for being 30 min. late? I could go a bunch more, but I will stop!


"The moment I made a reservation I wrote the entire purchase off as a loss. Now every little thing I get out of the car pure gain."

This is a awesome attitude. It is also my attitude.

I am only 12 days away from delivery. I could care less what is "broken" on the car when I get it. I could care less about what breaks when I own it, because Tesla will fix it! If I want more cup holders, I will buy them. If I want a coat hangar, I will break out my drill and put one up. I do not care what the car will be worth in 5 years!!! I just want my Tesla...And I will not give them any shit when I get it. I will be happy!

Phuygens | 03/03/2013

I took delivery a few days ago, which was about 10 days after promised. Apparently during their QE process they found a problem in the drive train so needed to replace and retest before delivery. I was disappointed but ultimately happy to know they perform a thorough quality control before they send them out. My delivery specialist, Chris swann out of Phoenix was superb. He checked on the status daily and kept me informed. When it was finally ready, tesla made a special delivery from costa mesa to las vegas to get it to me the next day. Chris flew in from Phoenix simultaneously just to show me how everything worked. I was impressed with how they recovered from a bad situation, that's the mark of a company that is concerned with their long term reputation. Very encouraging. As to the car - all the hype and all the excitement is well deserved. There are a dozen things I find annoying (primarily the lack of covered storage). Beyond that, all I can say is wow, this car is freakin awesome! I find excuses to drive it constantly - it truly is an amazing product

Docrob | 03/03/2013

I certainly didn't intend to prevent him from making comments by using the word ridiculous. I am a firm believer in everyone's right to say ridiculous things. Personally I think if you think the word "ridiculous" is bullying and controlling then you've suffered very little of either. I disagree firmly with some of his opinions but I support strongly his right to express them.

gasnomo | 03/03/2013

@skymaster, I ordered the car in Feb 2012, there was very little information to go on. Options not finalized, pricing not finalized, etc, etc.

I find it interesting that people leave out the lack of inspection (illegal in NY State) and messed up registration as well when commenting on all that went wrong with my delivery. In terms of all the other comments that my expectations should be 'low' because either a) the process is new and b) they come to my door, my counter to that is TM sets the expectation that the entire process will be different and better than a typical car buying experience. That's the expectation the company sets.

Threads like these are very interesting. As a business owner and entrepreneur myself, every time I've started a company I've relied on early adopters to support my business and to make it successful. I always encourage customers to let us know everything about their buying process, the good and the bad, especially the bad - because that's where the best, most important improvements can be made. When those early adopters, who I knew were supporters of the firm (after all, they were early adopters), came back to me with horror stories about the process, I don't call them liars or nitpickers, I thanked them. I thanked them because 1) they were taking the time to help me and the company get better and 2) because I knew they weren't bombing the company, they were supporting it. Had I written either on this board or in my review that I hated the car, regretted my purchase, and the car sucked I could understand some of the feedback, but I didn't, I did the opposite. I hope Mr. Musk & Co have my attitude towards feedback on these forums rather than some of the others.

Docrob | 03/03/2013

The fundamental task of a delivery system is to deliver you a functioning product, did it do that? Yes. Therefore I think the phrase "the delivery process is broken" is untrue. Were there glitches that were fixed, yes, are there ways it might be improved, yes, but I maintain that the story as told does not reflect a "broken" system. I have no issue with feedback and constructive criticism but this seemed inflammatory and not all that constructive.

gasnomo | 03/03/2013

I'll respectfully disagree. The task of the Tesla Delivery Process is to deliver the car as per the expectations set. That includes

1. Properly inspected (not having this is more than a 'glitch' as its illegal to deliver a car that isn't inspected because you can't register the car properly)
2. Properly registered with the state.
3. Fully charged (as per Tesla)

You and others seem to keep glossing over those first two points. Could one say having 1 DS never contact me, and then getting passed off to 2 others, along with not getting a charging adapter (so you know, I could charge my not fully charged car) was a minor glitch? Sure, I'll concede that, but that WAS NOT THE ENTIRE STORY. So taking the full story, are there major communication processes that need to be resolved - at least according to Tesla, and emails I've gotten as a follow up to my delivery, yes. To suggest that reporting exactly what happened, especially numbers 1 and 2 above as inflammatory is a gross mischaracterization of what I did. That said, I'm going to let this one rest, b/c you and others can't seem to take all of what I wrote into account, instead focusing on two points, which is your right, but not worth my time further to dispute.

Love the car.

Docrob | 03/03/2013

I think a missed compliance inspection that was able to be carried out in a few hours with a few phone calls is similarly a minor glitch. Tesla is delivering this car to 50 states and D.C and now also to several other countries. All have their own bureaucracies and requirements and trying to navigate dozens and dozens of them as a new player ramping up quickly is a nightmare. Will glitches occur yes. Did one occur here yes, but it was quickly and easily solved. Feedback is useful so they can add the inspection requirement to a checklist for deliveries in your state but I don't think the inspection issue is anything other then a minor glitch in a new and inevitably imperfect system.

gasnomo | 03/03/2013

Hysterical..."quickly and easily", doesn't entail 2 hours of calling around to find someone who could do the inspection. Making excuses for what every car company that operates in the US is required to do by law isn't going to help them. I did mention that it is against the law to deliver an improperly registered car without an inspection right? :) Moving on...

Docrob | 03/03/2013

I would consider any regulatory issue that can be solved in under 3 hours incredibly quick and easy.

tsx_5 | 03/03/2013


A process that fails to meet local regulatory issues is indeed "broken". Per cfriedberg, the DS *delivered* a car that did not meet local laws, thus -- broken. At the momemt the DS handed the FOB over to cfriedberg, Tesla could be levied fee(s) and what ever other penalties may apply. It is totally unacceptable that it happened for a 100 year old company or a 1 month old company. If Tesla isn't ready for a particular areas rules (ie: doesn't have it processes properly in place and executable) it doesn't need to be deliverying there until it does.

Which brings up a 2nd point - all our fanboys want to use the youth of Tesla as an excuse for quality & delivery issues. Unlike skymaster, I don't have $100K to "write off" - so I fully expect to get the product I paid for (2-3 weeks to delivery). I don't *expect* to have QA issues, I *expect* that when the DS arrives I will have a car I can drive to my neighbors homes and show off (legally). I expect to be able to drive said car every day without issues (within it's stated constraints and stated maintenance requirements). If I have to take it in for repairs (I'm already unhappy because it not meeting the previous expectation) it needs to be quick and painless - so I can get back to driving my car every day.

These expectations are no different than any other car, including the one I spent $70k less to buy. And yes, the amount I pay for something does raise the level of expectation -- I really don't care about the age of the company as far as that goes.. It's still my money and I expect the promised product for it.

So while some of cfriedberg comments may have been a little melodramatic, he is totally justified to be upset - a product (which includes delivery) was promised and not quite delivered.

gasnomo | 03/03/2013

Thanks for your very rational response. But I want to be clear on something, I was upset about the delivery process, not the car (it's awesome, you'll love it, even if, when for the first time you go pick up your dry cleaning, you realize there are no hooks in the back to hang it :) ). You also make a very good point, the expectations I have when picking up a Porsche are different than when picking up a Honda (no offense to any Honda owners out there, which I was once).

L8MDL | 03/03/2013

I disagree that the expectations when picking up a Porsche are or should be different than those when picking up a Honda. I expect to be given what I was told I would get at the time of purchase, regardless of price. Anything less is a failure on the part of the company, whether I'm buying a car or a pizza.

Mel. | 03/03/2013

RobertAL, don't you think you are being overly sensitive? You might want everything to be PC, but these guys are having a great discussion. Having both sides of any issue is a plus.

jbunn | 03/03/2013

I was a little floored when I read the review. Your outrage at the ds delay, and the number of calls you were making before the car even showed up. You paid a lot of money to get an expensive car, and you got one.

I find it hard to believe you didn reasearch things like the sunroof. And lets be clear. You DIDN'T order your car in Feb 2012 as you state. If you had, you would have received the car months ago. You reserved the car in Feburary, perhaps. When did you do your configuration? Im guessing about September of 2012, correct? All the info was up long before that point, except supercharger option on the 60.