Solar Roof deposit refund

Solar Roof deposit refund

I recently asked Tesla for a refund of my $1000 deposit since no one has contacted me for over 9 months.
Anyone else asked for a refund? How quickly did Tesla respond?

Babaron | 27/06/2018

Where are you located?

adamledwell1 | 19/07/2018

Hi Druid. Did you every get Tesla to contact you? I cancelled my order and have been waiting ~8 months for a refund of the deposit.

scott.witlin | 22/08/2018

I had the same issue. I waited a year and no one contacted me. I requested my refund and now have waited about 3 months and not received anything. Anyone know the best way to follow up with Tesla?

Patrick | 24/08/2018

Adding another refund request to the list. We just cancelled this week after hearing of a likely 2-3 year wait from a Tesla Energy rep here in Florida.

The site said the credit will appear on our credit card within 30 days. If not I assume one can just call Tesla and request the refund in person.

jeschneider | 29/08/2018

You are able to cancel the refund yourself, if you'd like, through your MyTesla account. If you click "Manage" on your Solar Roof reservation, you can cancel the reservation right there.

kobeboy1000 | 11/09/2018


acegreat1 | 13/09/2018

Kobe it sounds like you worked in that field for 35 yrs. You should take your girls car and drive it off a cliff. Do her a favor. Do u all a favor. But knowing Tesla's,,,, you would survive it

acegreat1 | 13/09/2018


acegreat1 | 13/09/2018


blakeborup | 20/09/2018

I cancelled my order approx. 7/15/2018. I've heard nor received nothing. I assume this is now just money lost. And a good lesson relative to dealing with Tesla.

mamirahmadi | 20/09/2018

Cancelled my solar roof order in April and haven’t get the refund yet. I have called them many times and each time they gave me a different answer and no money yet! Very frustrating!

rlhpublic | 25/09/2018

I'm out $2K - put down deposit for slate and standard roof tiles. Anyone interested in joining a class action lawsuit? There must be enough of us to make it worth a Texas attorney's time...

rlhpublic | 25/09/2018

I'm out $2K - put down deposit for slate and standard roof tiles. Anyone interested in joining a class action lawsuit? There must be enough of us to make it worth a Texas attorney's time...

Patrick | 01/10/2018

Cancelled and received refund check by mail about 3 weeks later.

HUNTERR | 16/11/2018

More than 4 months since I cancelled - anyone other than Patrick actually get their money back? I really don't want to sue these people, but I am afraid that their cash flow problems mean they aren't going to return my deposits.

HUNTERR | 16/11/2018

Update: actually got through to a human being on the phone a few minutes ago and have been promised resolution in 3 days. Will update one way or the other in a few days.

aamacdowell | 17/11/2018

Its been 3 months now since I cancelled. After 2 months I phoned - got a response to forward my deposit email confirmation - that they would have anyway if well organized. Still zero response. Looks to require more hassle. Doesn't look promising for the other deposit on the tesla car.

naomi_akita | 20/11/2018

What is number to contact to get refund?

andrewbstettner | 05/12/2018

Add us to the list of folks with no refund. It has been 6+ months since I cancelled on the Tesla website. I called and spoke to Amanda at Tesla at the end of October and she asked for a little time to look into it. Still nothing. I just emailed her to ask for an update. We will see if I get a response.

matthew.mickley | 21/12/2018

It’s been at least 3 months since I cancelled this. No refund. I checked last month and my order wasn’t cancelled?!. I cancelled again and called support. Ultimately I was disconnected and never spoke to anyone. I suspect this is related to cash flow problems. This company is an exceptionally poor communicator. It’s costing them some solar roof sales.

matthew.mickley | 21/12/2018

It’s been at least 3 months since I cancelled this. No refund. I checked last month and my order wasn’t cancelled?!. I cancelled again and called support. Ultimately I was disconnected and never spoke to anyone. I suspect this is related to cash flow problems. This company is an exceptionally poor communicator. It’s costing them some solar roof sales.

haiprakash | 27/12/2018

It has been 3 months, I cancelled the contract. There was no response on the refund. Horrible service.
I am worried that it is lost. What is the best way to get my REFUND. PLS HELP IF ANYONE IS SUCCESSFUL

adamledwell1 | 28/12/2018

Same boat. Cancelled 1 year ago and still no $1000 refund despite multiple additional requests. I'd be willing to join a class action lawsuit. I'm thinking of having an attorney send a letter as well.

I got this from a person at Tesla back in July but then he never responded again:
Hello Adam,
I will forward this request over to My finance department so that they can investigate the cause of the delay. In the meantime, could you please provide me with your current mailing address in the chance that we must mail you out a physical check?

Best Regards,
Andrew Garcia | Specialist, Inside Sales
6569 S Las Vegas Blvd Ste 200, Las Vegas, NV 89141
p. (725) 223-2594 |

hillary.hardt | 04/01/2019

I had deposits on the solar roof and the model 3. I requested a refund on the solar roof last June when I had to replace my roof. I reached out several times and got bounced around from department to department, often reaching a complete dead end. Out of frustration, I cancelled the model 3 deposit last fall and receive that refund immediately. Willing to join a group effort to collect our refunds.

henryhu1 | 13/01/2019

same problem. never got the refund from solar roof deposit after cancelling back in Sept of 2018. Called them multiple times. I was promised on the phone to receive the refund but nothing came through on credit card or in the mail.

eva95678 | 19/01/2019

Same here! I called Tesla energy customer service 4 times to get my $500 deposit back! but no actual progress. We canceled the solar roof project over 6 months ago!! If anyone is going to have a lawsuit with them, count me in.

dancinginpinkheels | 06/02/2019

Also waiting for a refund... I spoke with someone from customer service today, and she claims that the team was notified last week regarding my refund. But it's been 2 months since we last spoke with the salesperson (who was also MIA!) and started this 6 months ago! Apparently our salesperson emailed the team that manages refunds, and they have to open a service ticket to begin or expedite the process. But no commitment to give our money back as of yet...

sschaem | 11/02/2019

I canceled my order, and I think it took about 2 weeks. No communication from Tesla, I just saw a credit on my card.

I really wanted this product since I need to re-roof, but I cant wait another year.

Cant be mad at that, but Tesla should communicate better so people can better plan their construction/roofing projects.

SO | 24/02/2019

Where is HUNTERR’s update?

brad | 19/04/2019

I just cancelled my deposit, placed in May 2018. Just now read this forum and honestly I am concerned that it's going to be a huge hassle to get my money back (and probably can no longer dispute the charge with Amex since it was so long ago - although they have helped me fight similar situations in the past.) I'm rapidly losing faith in Tesla's ability to roll this out. Also the federal tax credits start phasing out after this year, so I'm going to look at other smaller projects for my barn roof instead of the house. I was interested in the SLATE product since my historic home has a 100+ year old slate roof.

rdh37 | 26/04/2019

Just an FYI, I finally got my $500 solar deposit refund last Sunday. Took a couple of very frustrating months, numerous chats (recorded), several phone calls and...

1. Initially paid the deposit to have the site survey done (months ago and never committed to purchase as my wife was investigating other options) through my local store/gallery/whatever they call it these days with a solar sales specialist.
2. Out of the blue got an email from someone in Las Vegas saying they were now my POC since solar operations consolidated in Vegas.
3. About a week or so later, the record of the transaction and findings was removed from my Tesla account with no warning or notice whatsoever.
4. At that point I contacted the new POC and cancelled and requested a refund.
5. This started months of back and forth emails, no responses etc.
6. Finally went back to the store, spoke with former solar sales guy and store manager.
7. This then started a new chain of emails, phone calls and non responses.
8. After about a couple of weeks of this I went back to the store and stood there while both the sales guy and the manager got on the phone. Promised refund within a month by a check. Note this made no sense as they should credit back to the credit card.
9. One month and a couple of days later went back to the store. Promised refund within the next week.
10. The following Sunday night received notification of a $500 on my credit card.

The bottom line is at this point I will no longer consider Tesla for solar, no matter what improvements they may make. Sad because I love my model 3 and the service on it has been absolutely phenomenal. I assume that Tesla solar, based on what I have observed, read etc. will be allowed to die on the vine and be written off.

The effort, aggravation and frustration of this process was way out of proportion to the dollar amount involved. Consider, if you cannot get satisfaction any other way, a claim in small claims court. Fortunately, in my case, it was not necessary. Had the refund not showed up, that is the way I would have proceeded. I will attempt to answer any questions if someone has any. Have a nice day.

theraphosa | 27/04/2019

I also requested a refund of my 1330$ for 4 powerwalls and solar roof. No confirmation email. Called Palo Alto facility got directed to a bogus number. I've sent in 2 emails on the website and have never gotten a reply. It's been 2 months and still waiting on my deposit back (it was given in 2017). This company is a steaming pile of shit honestly. (At least solar side)

Jer | 07/05/2019

Cancelled solar roof reservation on website, received call to confirm cancellation a few days later. Refund check arrived a week after phone call. No problems cancelling.

ccsimmons73 | 16/05/2019

Put a $1000 deposit down on a solar roof in October 2018. I've been very disturbed by recent stories about their progress so decided to cancel in April of this year. Submitted the cancellation request online. After about 3 weeks contacted them and they said they had no record I cancelled. Gave them my order info and then they came back with some bullshit about having issued me a refund in March after a February cancellation. I hadn't even cancelled at that point. Now they are doing some sort of investigation with the bank. What a joke! Discovered today there is no record of my order anymore on the Tesla website. I do have all my emails and confirmations saved so have proof. If I don't get my refund soon I plan on taking them to small claims court. If anyone gets a class action suit going I'm on board.

OFFICE | 31/05/2019

The first bunch of Tesla folks who called me were great...but when it came down to scheduling a real visit by real Tesla people to our property...everything seemed to fall apart on Tesla's end. Tesla's inability to schedule an ordinary appointment made me nervous about their ability to install a high-tech roof. This situation caused me to cancel my order and request a refund. I have been waiting longer than 30 days for my $1000 refund. Tesla promised to investigate the refund delay. I will update my post as time goes on. Good luck to the rest of you!