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Payment issue encountered at Tesla Shop checkout (Error code: KR36)

Payment issue encountered at Tesla Shop checkout (Error code: KR36)

I'm trying to buy some items from the Tesla Shop, but I'm getting the following error after trying with 2 different credit cards:

There was a problem processing your payment. Please check and try again or contact your bank. For further assistance, contact onlineorders@tesla.com (Error code #KR36)

I called my credit card company and they said they didn't see any charge attempts on their side, which means it must be on Tesla's side. Has anyone else experienced this problem?

mastersyl | 07/07/2018

Same issue here.

robbechamp | 07/07/2018

Same for me.

patrickstpierre | 08/07/2018

Same here. Looks like a website issue.

abrew2014 | 09/07/2018

Same here

denis300 | 09/07/2018

Yep. Been going on for a week.

patrickstpierre | 09/07/2018

Sent an email to OnlineOrders@tesla.com on Jun 29th.
No reply yet.

kevin.zych | 11/07/2018

I still cannot get through AND I also can't order the Wall Charger at the Service Center. lol

I'm amazed that it's this hard to hand over my money to Tesla. This hasn't been a very good first experience for me since I'm a new owner! :(

minister87 | 12/07/2018

I have the same issue. I tried with 2 different credit cards.

mastersyl | 12/07/2018

I was able to make finally my order yesterday.

minister87 | 16/07/2018

Still same.

alebouc | 18/07/2018

Still same error since 1 week !

epunderwood | 25/07/2018

I have had the same experience. Let's Tweet Elon about it!

retinoic | 25/08/2018

I too am experiencing this error with multiple cards and shipping addresses.

ioannis.nousias | 31/08/2018

Just a me too. Multiple cards, multiple devices and browsers. Bank says everything checks fine on their end, check with the merchant. No response from OnlineOrders@tesla.com.

ulrichard | 31/08/2018

That is normal when using credit cards. Better accept Bitcoin payments.

Tuba | 04/09/2018

Same problem here.. emailed onlineorders@tesla.com and also called.. They could not help me on the phone they said my email was forwarded somewhere... I used discover card and Discover said that the transaction was authorized but then Tesla did not complete the transaction.

Bit amateur to have this issue at a company this size..

johnrowell | 21/09/2018

Apparently the Tesla shop is still offline. Have been trying every day for the past week.

vpfonya | 22/09/2018

Same here

mvppaul | 24/09/2018

Same here. Is anyone home??

vemmadi | 04/10/2018

same here

terrizzi | 01/11/2018

same here

no clue from corporate on how to handle it.

chrismon | 16/11/2018

I'm having this problem today too... tried several cards from different banks, and also tried on different devices, different IP Addresses, no matter what I do I get that same error code.

chrismon | 16/11/2018

UPDATE: I contacted online sales and they responded to my email in about an hour telling me they fixed something on my account and to try again. I went back into the store, logged in under my Tesla account, and the transaction went through first try. :)

tony987654321 | 17/11/2018

Same issue here. Tesla online sales do not even respond after writing 2email during last 2 weeks. Very poor service.

winston102959 | 17/11/2018

Same issue here all day even using other credit cards from different banks. Trying to order a Keyfob. I sent an email to the onlineorders@telsa.com with no response.

Geoffrey.Bell | 27/02/2019

Looks like they still haven't fixed it.

julianlara | 12/03/2019

I am having the same problem...

ashleydelea | 19/03/2019

I'm having the same problem. Anyone know what the problem is?

El Mirio | 20/03/2019

Use Firefox web browser, Tesla webpage has issues with safari and other web browsers.

jkdman123 | 23/05/2019

I am trying to order a 14-50 adapter for my new Model 3 and it doesn't matter what browser I use (Safari on iOS, IE or Firefox on Windows), when I go to checkout I get the spinning wheel of death forever and I can't complete the transaction. Not very encouraged about my first buying experience!!!

igorsul | 05/10/2019

Same issue here

mitchmceachran | 18/10/2019

Currently having that issue trying to order the winter wheel and tire package.

officialchrys | 24/10/2019

Having the same issue. Trying to buy the full self-driving update but they don't want to take 6k i guess.

tesla_3_perform... | 24/10/2019

Same issue. Trying to upgrade EAP to FSD...

tesla_3_perform... | 24/10/2019

Tried again this morning and got this message:

An error has occurred, you will be upgraded within 48 hours

So maybe...?

Royal Gorilla | 26/10/2019

"Thank you for contacting Tesla about your online order. We have received your inquiry and will get back to you in the order it was received. We appreciate your patience while we work to respond as soon as possible.
Please visit our Tesla Shop Support page for answers to frequently asked questions.
Best regards,
The Tesla Team" -
I did not have time to click send button as I received an answer))))) Thank you a lot Tesla

dd | 17/12/2019

Same issue just now. Two different credit cards, two browsers, two different IPs (work & home), same issue. My credit card company is evening processing the charge from TeslaUSService and then immediately I see a refund of the same amount.

vafim66261 | 19/12/2019

dd

jyraeb | 01/01/2020

Well, it is now 2020 and this issue seems to be unresolved still. Happy New Year, everyone!

jmsony | 01/01/2020

same here cannot place an order

andy.connor.e | 02/01/2020

bull

Coastie | 02/01/2020

Same here. Car no longer comes with a NEMA 14-50 adapter and you can't buy one on line, and its out of stock. WTF Tesla!

kmoros1989 | 17/02/2020

Same issue and it's now February 2020. Trying to buy a wall charger. Tried multiple browsers.

Come on guys, how is this not fixed?

m.damant1991 | 19/02/2020

Sam issue still occurring. I hope they fix it soon.