I wanted to let you know about my experience at Tesla today. I arrived at 4:30pm, which was the time of the appointment, and it took 30 minutes before someone acknowledged me -- I had to interrupt a Tesla employee's conversation with another customer to tell them my appointment was 30 minutes ago. I then waited another 30 minutes before someone came to me -- after telling another employee that I had been waiting for nearly an hour. I finally got to my car, and it was very dirty. The car looked like it had been driven through a construction site. Furthermore, the interior temperature of the car was 107F. We ran the AC while we finished up the paperwork and the interior temperature dropped to only 104F. I have since been running the AC for over an hour and the temperature will not drop below 88F with the AC enabled and all windows closed. It was also disappointing that they could not schedule me for getting my performance aesthetic pieces installed. They said they have no idea when they'll be ready. That was very disappointing to hear considering I already paid for those items and now have no idea when they'll be ready. There is also a tire pressure indicator going off even though the PSI says all tires are over 40 PSI. They also left an electric screwdriver in my trunk after installing my license plate holder. That is unprofessional. Furthermore, the firmware was not updated like I was told it would be, so I am waiting on that to complete now.
I was excited to get my Tesla today, but after the issues I ran into at delivery and am still dealing with such as a dirty car and no AC, I'm left frustrated and wondering if I made a mistake. I really want Tesla to succeed, but they certainly need to get the basics right. The car was clearly not prepped before my delivery and they were unprepared. Also, if I pay nearly $90k for a car, I expect to receive a better level of customer service. The car should have been washed or at least rinsed and the AC should have been run so the car was not so hot -- unfortunately, looks like I won't be able to drive the car until the AC gets fixed.
The service center cannot take me until Friday so I have a brand new car I cannot drive.
Thanks for listening to me vent. Anyone have any suggestions?