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Cruise Not Available Error

Cruise Not Available Error

Does anyone else get the error that says “Cruise not available” when you try to go into autopilot or even just plain TACC? It occurs about 50% of the time I drive and the mph and road lines do not show up, nor does the little auto steer wheel icon. It does not come back until I end the drive and leave it sitting for a while. Not even pushing both steering wheel buttons to restart the computer fixes this issue.

The service rep told me it disables itself when it’s “sending data that has been collected” back to tesla. This seems obsurd to me. I didn’t pay 5K for a feature I can only use half of the time I drive.

Any help or experience here would be great!

CharleyBC | 31/10/2018

Where are you, and what kind of roads are you on? When it's not showing lane lines are there in fact lane lines present and clear? Not showing speed limits could mean it doesn't have or can't access its geographic data for that area. You may in fact have a defect, but it also seems this might occur in remote areas, country roads, etc.

Rt002k | 31/10/2018

Did you by chance go over 90MPH while having autosteer engaged? It will punish you for the rest of your trip if you do. If that's not the case, I would say it's defective. I was thinking the same as Charley, but you state that it only will come back after sitting for a while. That points to a defect if I am making the assumption that you are driving on the same roads and it sometimes works and sometimes doesn't for the same stretch of road.

You CAN engage Autosteer even when you have no service. The lines will not show up if there are no clearly visible lines on the road, and that will prevent the steering wheel icon from coming up. How many miles have you put on your car?

kevin_rf | 31/10/2018

I have it happen with some frequency, not 50%, maybe 5/10% Usually it feels like it's not happy about where I am in the lane. As in just got on an on ramp hard and try to engage while getting settled in the lane. I just count to ten (milliseconds) engage the tacc and then a few seconds later try the double click for the EAP. Usually works...

The most annoying thing about a failed double click is it also turns off the TACC.

And for the record I have only gotten the car over 90 twice! Both times with chill mode!

jdcollins5 | 31/10/2018

At times, for whatever reason, I have gone to use TACC and realized that the gray TACC icon was not showing. At other times I have hit the stalk and received the Cruise Not Available error and realized the gray icon had not been showing.

Zenon5 | 31/10/2018

Efiel3600,
I have had this exact problem. It’s infrequent but very annoying. Seems to have nothing to do with anything external. These functions either work or they don’t, off or on.
I contacted service and they had me log a couple of my episodes as to time of day road surface, etc. dropped my car off on Monday. They checked camera connections and replaced the three pack of cameras on the windshield along with one other camera. Got my car back yesterday, Wednesday.
No recurrence yet. Naturally I’m hoping this solves the problem.
It’s not a phantom and you would probably be best served by working with service.
Good luck!

Efeil3600 | 31/10/2018

Thank you very much for the input everyone.

@Zenon5, I think this is what may happen to me as well. I am bringing it in for service Friday and have been logging a few instances of this for them to look into. What’s interesting as well as the auto high beams also don’t work when autopilot, lane lines, and speed limit sign are not displayed on the screen which makes me think all these depend on those front cams (I’m still on V8). Also interesting is that autopark still works during these times, maybe because it’s only using the proximity sensors.

Neil07 | 01/11/2018

@Efeil3600, exactly the same issue. Took the car to the service and they fixed it by rebooting the software. Later on, I had the test drive with the technician this afternoon and worked fine. However, while going home from work, same issue. Cannot initiate cruise control as well as auto steer. Also no blind spot assist... Mine autopilot works only 20% of time. Very frustrating as I bought the car just 3 days ago. I am going tomorrow to the service and let’s see what they have to say.

Neil07 | 13/11/2018

So here is an update... I had my model 3 for a week now at the service center and they have to replace the whole computer inside. They calibrated the autopilot and is working very well. Hopefully no recurrence of the problem.

amory | 28/01/2019

I got my Model 3 in November. I live in the Colorado high country. This error message occurs perhaps a tenth of the time, most recently yesterday and today while driving on a clear four-lane highway with good lane markings. Once I got the error when a crust of ice on the front bumper may have occluded sensors, but yesterday and today the bumper was clear and there was no obvious cause. I do not have the Autopilot option, but only a day earlier, Cruise had worked fine for more than a week on the same road, even with more snow on it. I wonder if I should contact Service (but they'd need to send a Ranger, since we're about 200 miles over the Divide from the Service Center).

amory | 29/01/2019

It was my error. I just discovered I'd inadvertently left the car set on Valet mode, which disables Cruise and limits speed and acceleration, among other things (manual p. 39, where it's included in "Autopilot convenience features"). Perhaps some others might be making the same mistake.

synon2000 | 18/02/2019

I had it happen 3 times - both cruise and auto pilot not available and no lines are visible. All three times it was at night. First time when I was driving back home from airport (Columbus, OH). Weather was ok - no rain or no snow - so could not find any reason. Second and third time, I was on I-70 traveling east-bound towards Columbus, OH - the weather was nasty - freezing rain. So, I would imagine, it may be due to sensors/cameras being blocked! Stopped at an exit, cleaned the ice on the wipers and the side cameras to get around the issue.

scott.b.francis | 07/04/2019

Just had this happen, drove 50ish miles to visit family with tacc and noa without issue, get in car to go home and no speed limit signs, try to apply tacc, get cruise not available message. No lane lines, no other cars showing, no auto high beams all on route it just worked well on. Stopped for hard reboot (parked both scroll wheels and foot on brake). No change after reboot. Still inoperable. Parked at home with issues still present. Will request service and see how it does in am on commute.

elecfan2 | 07/04/2019

I've had the exact same problem for the past couple days,. Tesla acknowledged a software problem, but only said to wait for a fix which could be weeks and they refuse to push updates.

keenmind | 05/05/2019

Installed software update the night of 5/3/2019 (from 2019.8.5 to 2019.12.1.2). The next day, “Cruise Nora available” warning for TACC and EAP. No vehicle avatars or lane lines displayed. Soft Reset (with and without brake pedal) and Power Off (4+ minutes before stepping on brake) made no difference.

keenmind | 05/05/2019

Sorry. Should have read “Cruise not available” (obviously).

SolArray | 05/05/2019

Re. intermittant "not avail" status of Autopilot or AutoSteer.
I often drive 2-lane roads (speed limits of 50--55) in hills/curves terrain. If I tap the stalk (1x or 2x) and the current conditions don't offer the function, I repeat the tap sequence in a few seconds and it often engages.

There are many exceptions. For example - when it can't clearly see lane markings, paint stripes, when surface is mottled with road patches, when a reasonably sharp curve is ahead/nearby, and on some lesser roads where the data doesn't support allowing the features.

If the car systems estimate that they can't reliably drive the stretch of road automatically - I'm fine with that. I can stay in manual mode until a better stretch of road.

jimglas | 05/05/2019

you probably ignored the nags, it will turn off.

gooddollar | 13/05/2019

I have a model s, which I drove from the west coast to Phoenix and back this weekend. Had a lot of time to explore the “cruise not available” problem. Before the car drops out of autopilot and posts this message it slows down pretty drastically. And this slow down is always when going down hill. It’s 100% reproducible when cruising at 75mph or above (which is legal on the 10 to PHX). I think the forward looking radar is sensing the uphill road ahead and it thinks it’s a stationary object. (Note: an uphill always comes after a downhill). This problem started exactly after I installed the SW update I received on 1May2019.

gooddollar | 13/05/2019

I have a model s, which I drove from the west coast to Phoenix and back this weekend. Had a lot of time to explore the “cruise not available” problem. Before the car drops out of autopilot and posts this message it slows down pretty drastically. And this slow down is always when going down hill. It’s 100% reproducible when cruising at 75mph or above (which is legal on the 10 to PHX). I think the forward looking radar is sensing the uphill road ahead and it thinks it’s a stationary object. (Note: an uphill always comes after a downhill). This problem started exactly after I installed the SW update I received on 1May2019.

johnw | 13/05/2019

You can't trust tesla employees to always be up to speed- take what they say with a grain of salt or a block depending on who you talk to.

I get this in the winter time when the cameras and/or radar are packed with snow. It always solves the issue in these cases if I stop the car put it in park and clean off the front bumper and all cameras. I know that's not your issue, but I suggest stopping the car, putting it in park and restarting to see if it comes back then.

Pepperidge | 14/05/2019

It happened to me after supercharged for 15 min. It was working before supercharge. Reset, power off, did not work.
2019.12.1.2 LR RWD.

Bighorn | 15/05/2019

Check to see if there’s any fogging of the windshield glass in front of the 3 forward facing cameras. I’ll get a brief message when starting the car in a dark garage.

LostInTx | 15/05/2019

I've experienced the exact phenomenon 3 times over the last 72 hours, these being the first instances. In my case, I'm using EAP on I-10 in Houston, on the exact path used every morning, with moderate traffic and perfect weather. While cruising along at about 50 mph, the alarm, accompanied by a nice bright "cruise not available, take over immediately" message appears. At that point, all the lane indicators on the screen disappear with the only icon being the car itself.

The only way to get it back is to reboot the UI, which was successful in each case.

2019.12.1.2 5c87371

I logged each occurrence; unfortunately, several minutes later.

SteveWin1 | 15/05/2019

I doubt this is it, but it happened to me, so I'll mention it just in case... If you use the app to turn on Sentry Mode, the button for it is right next to Valet Mode. If you turn on Valet Mode, it turns off AP. Drove me crazy for a while before I realized I had accidentally turned Valet Mode on. Might want to just check your app and make sure the little switch next to valet mode is turned off.

danwassink | 15/05/2019

I am having the same issue. Was fine yesterday. Woke up this morning for a 10 hour road trip, and no cruise, autopilot, or cameras. Powered off, reset several times. I read in another forum it could be due to a corrupt flash drive. I have since removed that, Same thing. I’m hoping it comes back before the drive home. I did setup an appt with Tesla. I’ll post if anything changes... and watch if anyone has any suggestions or solutions. :)

Brian | 15/05/2019

Reboot, the display, get out of the car an walk away. That has worked for me. I don't know if it has to actually go to sleep. I think I was only gone for 15-20 minutes, and I got everything back.

Brian (The one from Massachusetts)

stopnair | 15/05/2019

I had this issue again yesterday on I-5 in L.A...In my case the headlights also turn ON automatically.. I immediatedly did a BUG REPORT by holding the right scroll wheel .. also in my case , I get AP back in about 5 minutes...I don't have to reboot.

nreddy_78 | 15/05/2019

I'm unable to turn on cruise or autopilot. I tried rebooting and reboot did not help. I'm seeing this issue for the first time on my car today 5/15/2019. Clear day no rain 60 degrees. We had rain for last 3 days and autopilot was working during light rain. While i was on the freeway I called Tesla they confirmed that there is nothing wrong with the car and asked me to setup an service appt. I have an service appt for 5/21/2019.

johnw | 15/05/2019

@nreddy make sure you clean all the cameras well if you recently had rain they may have dirt on them that keeps them from working properly.

nreddy_78 | 15/05/2019

@Johnw thanks for the suggestion. I'll do that. If that is the case the software is very limited. Software should warn users tell them that there is obstructed visibility.

tmed19 | 15/05/2019

Same issue here today with the headlights staying on and no Cruise or any AP options. cleaned cameras and still the same issues. Soft and Hard rebooted. Still the same. Submitted a Bug report, next step schedule service and maybe they can remotely check it.

nreddy_78 | 15/05/2019

Back to normal.. I had the car charging since 1:30 p.m. to about 8 p.m. I'm guessing here but seems like you have to leave the car power down for a while and then it comes back

tmed19 | 15/05/2019

I will give it a shot tonight, and power all off and plug it in and see if that helps. Thanks!

adrian.alvarez | 15/05/2019

Same issue. First they replaced the Radar. No joy. Then they replaced the camera module. Hadn’t had that issue since.

tmed19 | 16/05/2019

Just like Brian (The one from Massachusetts). Putting the car to sleep and then two button rebooting fixed this for me. Hoping 2019.16.x fixes this.

mtapes | 17/05/2019

12.1.2:
Lost the features while driving (first time). Came back 5 mins later. Not related to my location or driving environment, as it happened on a road I travel often. I'll keep an eye on it for now.

jjgunn | 17/05/2019

More here....

Link https://forums.tesla.com/forum/forums/tacc-ap-disappeared-morning

Tesla Mobile recalibrated everything for me. So far so good.

There is an ECU module that potentially needs replacing. The tech will see it when he/she plugs in if necessary.

neylus | 17/05/2019

I removed the USB flash drive and reinstalled it (didn't delete any files, just reinstalled). No problems with TACC/AP since doing this.