Submitted by GeorgeA on Fri, 2019-02-15 11:25
Tesla honored a supercharging session yesterday on our M3 when my wife was on a recent out of town trip despite my credit card on file with Tesla had not yet been updated. I learned that my card number had been illegally used by some thief so I canceled the card. This now canceled card remained on my Tesla account since I forgot to update my account when I received the new replacement card. Oops. So I then immediately updated my account reflecting the new card the same day when I learned from Tesla via email about the card no longer being valid. I was given the chance to pay for the supercharge after the fact even without a due date to pay. My wife needed this crucial supercharge to get home. Very cool and gracious of Tesla that they did not deny the needed supercharging due to my account update oversight.