Submitted by ggendel on Thu, 2019-06-27 07:15
I was making a long trip and needed to charge and grab a bite at the Menlo Park Mall. I arrived and 7 out of the 8 stalls were free. I hooked up and the estimate was 40 minutes, giving us ample time to walk to the food court (a 10 minute walk as it is at the complete opposite side of the Mall from the Superchargers). We ordered and it took 10 minutes to make (a couple of hotdogs and fries). Just as we sat down to eat we got a Tesla alert that we "may" be charged an idle fee as we were near charged. So we wolfed down our meal and took a brisk walk back to the car. We arrived 30 minutes from when we left to find we were hit with an idle charge. Bottom line: because the stalls were empty (still 6 out of 8 chargers available), the charge finished early (about half the estimated time). I've never had problems getting back in time to prevent an idle charge.
No problem, I sent an email to Tesla support to explain the situation. Since the purpose of the idle charge was to keep the stalls free (which they were) and the charge completion estimate was badly off, I expected a reasonable response. I got the automated response that they received the email but nothing afterwards. After weeks of silence I shot off a reply to the response email announcing that I'm still waiting for a response. Weeks later and still no response.
Do I put a dispute on the charge with the CC company? I know it's only $4, but it's the principal.
I try to be a good Telsa citizen. I have free lifetime supercharging but only use them when absolutely needed (once or twice a month). I charge at home daily and at my destination when available (sometimes tapping off a friend's electric dryer outlet while I'm visiting). I'm angry enough at this bait and switch tactic to charge at the local supercharger instead of my home. It will easily cost Tesla more than $4 in a matter of days and I might keep it up just on principal.