I’ve had great service from many manufacturers, but today was the best BY FAR, and it was from Tesla (obviously).
Blew out a tiring getting on 880 south right in front of the Fremont Service Center. Used the mobile app for roadside assistance for the first time and was told would be receiving a loaner wheel. Awesome concept!
Only issue is I was traveling from out of town and my wheel was going to be taken to Tesla in Fremont. Normally not a problem, but it’s the weekend and this happened at roughly 4:15PM with the tow truck not arriving till 5:15. At this time I thought it would be impossible to take my wheel to Fremont and get it fixed and return the loaner tire.
I called the roadside assistance and asked if I could just take my wheel to rocklin, and they definitively said NO. At this point I said FUQ. I’ll be here til Monday and will need to take time off and spend more on a hotel.
I decided to give the SC a call, and at that point “E”(abbreviated for anonymity worked tirelessly to give me options that worked for me. Including:
1) having techs stay late to accommodate
2) talking with the tow driver to allow me to take my wheel myself to rocklin and not have to stay till Monday for Fremont to do it.
I chose option one. The tech stayed over and hour later than they needed to and E. And the service manager were so happy to help.
I know not everyone has had the greatest past experiences (including me), but this is proof that Elon and Tesla employees are working HARD to make our experiences amazing!